IF THE GOAL IS CLEAR, A ONE MINUTE RE-DIRECT WORKS WELL WHEN YOU

THE FIRST HALF-MINUTE?

1. Re-Direct people as soon as possible.

2. Confirm the facts first, and review the mistake together—be specific.

3. Express how you feel about the mistake and its impact on results.?

PAUSE?

4. Be quiet for a moment to allow people time to feel concerned about what they’ve done.?

THE SECOND HALF-MINUTE?

5. Remember to let them know that they’re better than their mistake, and that you think well of them as a person.?

6. Remind them that you have confidence and trust in them, and support their success.?

7. Realize that when the Re-Direct is over, it’s over.?