Go Offsite: Client Relationships "Keeping it Calm and Clear"
Author: Steve Haylestrom
Hi Steve here
Global Buildtech Council Member:
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Steve Haylestrom, Group Managing Director at the Modular Solution
Hear more about Steve here https://construction-disruption.com/episode/modular-construction-and-affordable-housing-with-steven-haylestrom
Offsite construction is a complex business that involves a lot more than just making building components in a factory.
From production to design? to logistics, project management and customer service, every aspect of the business requires in fact, demands, detailed attention and high-levels of efficiency.
However, what is often overlooked is the importance of building and maintaining the project team relationships.,? These relationships are a key factor in the long-term success of your offsite business.
Relationships are vital in any business, but in offsite construction, they take on a special significance.
From the suppliers and vendors who provide you with raw materials and finished products to the network partners who help you expand your business, everyone plays a critical role in the success of your business.
However, it is the relationships with clients (Investors) design leads, the manufacturing team, transport lead and on site and contractors that are most important for an offsite business.
By building good relationships with these key players them, you can ensure repeat business and referrals to other potential clients.
With any Modular / offsite client, customer or investor building building a strong relationships? with your clients involves more than just providing them with a high-quality offsite building components.?
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It requires clear, consistent, and timely communication that keeps them up-to-date on project progress, milestones, and challenges.
This solid communication plan properly and effectively implemented is what it takes helps to establish trust between you and your clients, this trust then becomeswhich is the the foundation of any successful business relationship.
Plan your project well, only promise what you can realistically do, keep your team and client updated with the good and the bad AS IT HAPPENS.
Follow this plan and not only will Client’s flock to you BUT your existing clients will keep coming back.?
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Global BuildTech has gone through a re-framing.
Our Vision and Mission has become clearer over the last few months as we engaged with all levels of the offsite and onsite construction industry, so we have launched a revamped website, outlining where we stand, what we do and where we are going.
Check it out now at www.global-buildtech.weebly.com and let us know what you think - and if you'd like to join us on our journey.
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On the other hand, failing to maintain good relationships with your clients and contractors can lead to lost opportunities and damage to your reputation.
Poor communication, missed deadlines, and other issues can sour relationships and lead to lost business.
This is why it's critical to have clear and efficient processes in place for communicating with clients and contractors.
In conclusion, building and maintaining relationships is one of the most important aspects of running a successful offsite construction business.
By prioritizing clear communication, establishing trust, and providing excellent customer service, you can build long-term relationships with your clients and contractors, which will ensure the long-term success of your business.
Remember, in the offsite construction business, relationships matter.
While building strong relationships is critical to the success of your offsite business, it's also important to consider the dangers of staying with onsite construction for the long term.
With a lack of skilled trades, weather disruptions, and other companies taking your markets, it's essential to make the shift to offsite construction to keep your business relevant and competitive.
By embracing offsite construction and taking the steps necessary to succeed in this area, you can grow your business and establish a foothold in a rapidly changing industry.