Global Workplace Report Snippet: Striving for More Meaningful Reporting

Property managers say they want to spend more time on high-level strategy and relationship-building. But with one notable exception, the metrics they track keep them firmly grounded in day-to-day operations.

Beyond financial analytics—their #1 strategic metric—their reporting focuses on operational details but misses high-value insights: less than a quarter say they measure tenant sentiment, tenant app adoption, event attendance, or access control adoption.?

These metrics are key to understanding long-term satisfaction, community engagement, and tech modernization–all vital to big-picture planning. Tenants were asked to rank the top metrics that they use to measure their performance.

This is a snippet from Chapter 1 of the Global Workplace Report.

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