Global Security Leader Hikvision Cooperates with Neocrm to Accelerate Digitalization of International Businesses

The global security leader Hikvision has reached a strategic cooperation with Neocrm, a?new enterprise-level CRM pioneer. Neocrm will help Hikvision transfer its overseas businesses from Salesforce to Neocrm with its product strength, mature platform and factory services, thus accelerating the digitization of Hikvision’s international businesses.

As a leading enterprise in the global security industry, Hikvision serves as a video-centric intelligent IoT solution and big data service provider, with its businesses?focused on integrated security, big data services and smart business, to build an open and cooperative environment and to serve users of public services, enterprises and public institutions, and small & medium-sized enterprises. It is committed to building digital enterprises and smart cities of cloud-edge?integration, IoT-information network integration and digital-intelligent integration.

Through this cooperation, Neocrm will:

1.?Help Hikvision realize an entire set of CRM processes from sales to after-sales services with a set of platforms which integrates multiple systems inside and outside the enterprise.

2.?Support Hikvision’s overseas sales and channel businesses through the Neocrm system, and empower all levels of dealers.

3.?Realize multi-channel access through the Neocrm Customer Service Cloud, and integrate systems such as outlook and Call Center to optimize Hikvision’s overseas customer services.