Global Outages, New Customer Pain Points, and the Demand for Chips
Intelligent Enterprise Leaders Alliance
The Leaders in AI and Analytics Thought Leadership
Leaders, welcome to your end-of-July roundup!
In this edition, we're diving deep into the impact of the global CrowdStrike outage, how customer pain points have drastically shifted and how AI can help, and the rise in demand for Chips—addressing the semiconductor industry's imminent talent shortage.
Let’s dive in.
History's Largest Worldwide IT Disruption
On July 19, the world witnessed what many are dubbing the largest IT meltdown in history.
Following a routine system update, IT outages were brought on by cybersecurity company CrowdStrike , impacting numerous businesses across the globe.
This unprecedented event brought hospital systems to a standstill, grounded flights from major airlines such as American Airlines , United Airlines , and Delta Air Lines , and disrupted banking operations at financial giants like 摩根大通 , 美国银行 , and 富国银行 .
In addition to these major institutions, dozens of small businesses found themselves crippled by widespread network failures. The incident has sparked intense scrutiny over IT security protocols and disaster recovery plans, highlighting the vulnerabilities that even the most robust systems can face.
Moving forward, businesses and cybersecurity firms alike will need to reassess their strategies to prevent such widespread disruptions in the future.
Chime in: How can businesses better prepare for and mitigate the risks of such catastrophic IT failures in the future?
Crucial Customer Challenges Ahead
While generative AI and chatbots have revolutionized self-service options, customers still crave human interaction.
A recent market research by CCW Digital revealed that the major customer pain point has evolved from long wait times to a complete lack of access to human agents.
In an interview with the Intelligent Enterprise Leaders Alliance , Divisional Director of Digital at Customer Management Practice, Brooke Lynch, reported that customers want options and autonomy in how they engage with brands. While self-service tools are effective, they cannot replace the nuanced understanding a human provides.
?? Listen as Brooke details current customer and brand disconnect and how AI chatbots can be leveraged to drive more personalized and contextual customer support. https://youtu.be/R3BR0sR4fQw
Integrating AI and ML into the Corporate Tech Stack
A key aspect of the #IntelligentEnterprise is the integration of artificial intelligence and machine learning into the corporate tech stack.
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While this transformation presents challenges, the benefits of enhanced decision-making, increased efficiency, improved customer experience, and competitive advantage make it a worthwhile pursuit.
Read our latest article on Pursuing Intelligent Enterprise.
This October, we're exploring these transformative topics like AI deployment, optimizing AI models, embedding responsible and ethical AI, effective data governance strategies, and more at the Generative AI & ML Tech Stack World Series in Los Angeles!
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View the event agenda: https://www.dhirubhai.net/smart-links/AQGijfr1cUqNRw
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?The Race for Semiconductor Talent
A recent CNBC article highlighted GlobalFoundries' creative approaches to take on the semiconductor?industry's workforce shortage amid the soaring demand for chips.
Despite previous efforts, the U.S. semiconductor sector faces a looming shortage of 67,000 technicians, computer scientists, and engineers by 2030, with the broader economy staring down a shortfall of 1.4 million such workers.
We've written extensively about the growing need for tech talent.
Read how GlobalFoundries is actively and uniquely approaching talent recruitment: https://www.dhirubhai.net/pulse/race-semiconductor-talent-has-started-jx90c/?trackingId=cjbkoZ%2BiT0eMezpIbrqDYg%3D%3D
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