Global Connectivity Solutions Tailored to Grow your Business

Over the last two years, businesses have continued to see the growing significance of having a strong and consistent presence online. As more digital platforms emerge, so, too has there been an increase in the number of internet users. There has also been an observable shift in their behavior as they’ve started spending more hours online, and more frequently for work, education, and entertainment, among others.

However, with the rise in internet usage— especially due to e-commerce, video streaming, and gaming — this could contribute to a bottleneck in terms of network traffic.

Hence the imminent and pressing need to address this rise in data demand, which requires a combination of better connectivity, a richer digital experience, and service excellence.

This is where we can come in.

At PLDT Global, we can help your business achieve network modernization and agility. We provide high quality communications infrastructure and innovative platforms to our global network of carriers, enterprise customers, and distribution partners in order to help you achieve your desired connectivity, reach, and market relevance.

Through our global presence, we are able to bring your business even closer to your customers. Currently, we serve our customers through over 2,000 points of presence across Asia, the US, and Europe.

But what sets us apart is the long-lasting relationships we maintain with our partners. We have over 600 direct connections with mobile network operators that serve over 5,000 corporate and enterprise customers around the world.

This is because we always conduct ourselves with our core value of malasakit, in a distinctly Filipino way, caring for our clients’ businesses as if they were our own.

With this malasakit mindset, we strive to maintain a consistent SLA of 99.6% across our different data services. In the event of any downtime or interruption, we work double time knowing that such services are critical for daily operations. Because we understand that our clients cannot afford such setbacks, we go to great lengths in order to restore seamless connections at the soonest possible time.

Another area where this is exemplified is customer service. Lea Garcia, VP and Head of CX and Process Quality at PLDT Global Corporation, explains: “Customer service is very challenging these days because almost everything now is digital and there’s a higher expectation for businesses to be digitally available and extra efficient. We identified the need to level up our service capabilities, including the tools and knowledge bases used by our customer service teams and the cadences for cross-functional collaboration.”

At PLDT Global, we strongly believe in going above and beyond for our clients. Garcia continues: “We make an extra effort to collaborate and engage with customers so we can craft solutions that fit in with their lives and businesses. What carries through in everything we do is our core value of malasakit, which translates to a unique Filipino care and sense of ownership in service.”

Therefore, beyond our world-class solutions, reliable network systems, and diversified international presence, we provide quality service to our clients by sharing the same passion and commitment to accelerate their growth.

We can help businesses through the following means:

• Stable and reliable internet connectivity to support daily operations, such as facilitating the transfer or exchange of business information/data between branch offices
• Data services such as content delivery network (CDN) to ensure uninterrupted browsing and streaming experiences for end-users
• Data center solutions to store and manage huge amounts of data securely
• Data and other mobile services for carriers and telcos’ international roaming partners?
• Platforms to effectively distribute products online and engage the overseas Filipino workers and their families in the Philippines

We would be more than happy to partner with you and take your business to even greater heights. Please send us an email at [email protected] so we can explore all the possibilities for working together. We look forward to hearing from you!