GLO Weekly: Global Loyalty News - September 20, 2024 (Week 38)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: GLO Interview: Mark Potter, MD, Etihad Guest ? Air Canada ? AirAsia ? United Airlines ? Jetblue ? Iberia ? Bahrain Airport ? Alaska Air ? Delta ? Etihad ? Turkish Airlines ? Qatar Airways ? Saudi Airlines ? Jetstar ? SAS ? BA ? IHG ? Marriott ? Minor Hotels ? Hyatt ? Hilton? Sonesta ? Nike ? Morrison's ? Online retail ? Ascenda ? Savl ? Amadeus ? IBS ? Salesforce ? McKinsey & Co ? FTI ? Reports ? Loyalty Careers & Jobs
GLO Featured:
On recent changes at Etihad Guest - On personalisation and experiences - On partnerships and building an ecosystem - On Conscious Choices - On competition - The million miles question - Magic Wand - Advice to younger self
GLO: September 16, 2024 02:30 PM
On recent changes at Etihad Guest - On personalisation and experiences - On partnerships and building an ecosystem - On Conscious Choices - On competition - The million miles question - Magic Wand - Advice to younger self
GLO: September 16, 2024 03:00 PM
Airlines, Alliances & Airports:
The Saudi group had earlier participated in the Startup20 Summit in S?o Paulo, in collaboration with NEOM, the ambitious project aimed at transforming the Red Sea coastline of northwest Saudi Arabia into a futuristic city.
GLO: September 16, 2024 12:00 AM
Air Canada has announced that it has reached a provisional four-year agreement with the Air Line Pilots Association (ALPA), representing over 5,200 pilots from both Air Canada and Air Canada Rouge.The agreement, which recognizes the pilots' contributions and professionalism, will also lay the foundation for the airline's future growth.
Air Canada: September 16, 2024 07:00 AM
AirAsia is expanding its connectivity between India and Malaysia, marking the first flight from Lucknow to Kuala Lumpur today.
AirAsia: September 16, 2024 08:00 AM
Air Canada and its pilots' union have reached a provisional agreement on a new four-year labor contract valued at approximately $1.4 billion, according to a statement issued on September 15, 2024. The Air Line Pilots Association (ALPA), which represents over 5,200 pilots from Air Canada and Air Canada Rouge, was involved in the negotiations.
GLO: September 16, 2024 09:00 AM
Starlink allows for gate-to-gate internet service and unlocks game-changing inflight entertainment experiences like access to live TV and streaming services, shopping, gaming and more,?on seatback screens and personal devices simultaneously.
United Airlines: September 16, 2024 09:30 AM
JetBlue Airways Corp. (NASDAQ: JBLU) today announced the appointment of Sean Menke to the company’s board of directors. The independent director appointment is effective immediately, following unanimous approval by the company’s board of directors.
JetBlue: September 16, 2024 10:30 AM
Commenting on the partnership, BAC CEO Mohamed Yousif AlBinfalah stated, This collaboration with APSCO is a major advancement in our mission to improve BIA’s aviation fueling capabilities. By increasing fuel service capacity and performance, we are strengthening BIA’s status as a leading airport with multiple service providers, making it more attractive to international airlines.
GLO: September 16, 2024 11:00 AM
Cepsa, Iberia, Iberia Express, Vueling, and BIOCIRC (Spanish Biocircularity Association) today?presented a report with 16 economic, regulatory and public-private collaboration measures to boost the production and consumption of sustainable aviation fuels (SAF)?- an alternative that reduces the environmental impact of the airline sector by reducing CO2 emissions - to position Spain as the European leader in this new technology and sustainable tourism.
Iberia (IAG): September 16, 2024 11:30 AM
Scandinavian Airlines and Braathens Regional Airways announce a long-term wet lease agreement to enhance domestic connectivity within Sweden.
SAS: September 17, 2024 09:15 AM
As Alaska Airlines kicks off its annual Week of Care, they’re inviting guests to join in making a difference through the Mileage Plan program by donating miles to support the communities. To make an even greater impact, Alaska Airlines will match all donated miles up to 5 million, doubling the support for worthy causes.
Alaska Airlines: September 17, 2024 09:30 AM
Delta and Birmingham City will work together on storytelling opportunities that demonstrate the club’s climb, surprising and delighting football fans around the world, bringing them ever closer together.
Delta: September 17, 2024 12:00 PM
JetBlue today announced that members of its TrueBlue loyalty program can now earn and redeem TrueBlue points on select Cape Air-operated flights when booking travel on jetblue.com or through the JetBlue mobile app.
JetBlue: September 18, 2024 05:25 AM
Etihad Airways, the national carrier of the United Arab Emirates, has taken the wraps off its sensational Summer 2025 schedule, with a double-daily debut on a host of top European destinations. The newly enhanced schedule, now open for booking, offers increased flight frequencies and convenient 2pm departures to many European destinations, further boosting tourism to Abu Dhabi.
Etihad Airways: September 18, 2024 05:30 AM
Abu Dhabi Airports and Etihad Airways are taking a significant step towards creating a more supportive travel experience with the launch of the Hidden Disabilities Sunflower programme at Zayed International Airport (AUH) and onboard Etihad Airways flights. This initiative underscores both organisations’ commitment to supporting all passengers, particularly those with non-visible disabilities.
Etihad Airways: September 18, 2024 05:40 AM
Turkish Airlines, the airline that flies to more countries than any other, adds Sydney, the largest city of Australia to its robust flight network. With its second foray into the continent, flag carrier airline also marks the city as its first destination in Australia to have non-stop flights in the future. Set to start on December 4, 2024, ?stanbul – Sydney flights will be operated four times a week via Kuala Lumpur with Airbus A350-900 aircraft.
Turkish Airlines: September 18, 2024 05:55 AM
Qatar Airways, the World’s Best Airline as voted by Skytrax in 2024, is growing its operations in Amsterdam from 10 weekly flights to 14 with the launch of four additional weekly?flights from Amsterdam?starting 12 November 2024 until 29 March 2025.
Qatar Airways: September 18, 2024 06:05 AM
Air Arabia Abu Dhabi has partnered with Morafiq, a leader in innovative airport services, to launch a new Home Check-In service for its passengers in Abu Dhabi. This service offers customers the convenience of checking in their luggage and collecting their boarding passes from the comfort of their homes, significantly enhancing the travel experience by saving time and reducing wait times at the airport.
Air Arabia: September 18, 2024 06:10 AM
AlFursan, the loyalty program of Saudia, and Carwah, the leading car rental platform in Saudi Arabia, announced a partnership agreement that allows AlFursan members to earn extra Miles for every car rental booked through Carwah. The agreement was signed by Mr Essam Akhonbay, Vice President of AlFursan Loyalty at Saudia, and Mr Faisal Hamad AlQahtani, the Chief Executive Officer of Carwash.
Saudia Airlines: September 18, 2024 06:15 AM
Jetstar will significantly expand its Gold Coast network, offering new direct flights to Hamilton and Dunedin in New Zealand from June 2025.?Both new services will take off three times a week, creating more than 115,000 new low fares seats every year across the Tasman and providing a multi-million-dollar boost to the Gold Coast’s tourism industry.
GLO: September 18, 2024 06:20 AM
Starting May 21, 2025, Scandinavian Airlines (SAS) will relaunch its direct flights between Copenhagen (CPH) and Seattle (SEA), a route it last operated in 2009. This new service marks SAS’s third route to the western United States, joining its existing flights to San Francisco (SFO) and Los Angeles (LAX).
SAS: September 18, 2024 07:50 AM
British Airways will launch flights from London Heathrow to Tbilisi, Georgia next year, operating four times per week from?30 March 2025.
British Airways (IAG): September 20, 2024 05:40 AM
JetBlue today announced plans for its first-ever airport lounges, opening at New York’s John F. Kennedy International Airport (JFK) Terminal 5 in late 2025 and Boston Logan International Airport (BOS) Terminal C soon after. The introduction of lounges is a step in the airline’s ‘ JetForward ’ strategy, which seeks to meet the growing demand for premium offerings.
JetBlue: September 20, 2024 05:50 AM
Etihad Airways, the national airline of the UAE, is celebrating 20 years of flying to India this month. Etihad launched flights to the commercial capital of India, Mumbai, on the 26 September 2004, quickly followed by New Delhi on 1 December 2004.
Etihad Airways: September 20, 2024 06:40 AM
HawaiianMiles members and Mileage Plan members will have the ability to transfer miles between accounts free of charge.
Alaska Airlines: September 20, 2024 07:50 AM
AirAsia is celebrating the success of ASEAN athletes at the 2024 Paris Olympic and Paralympic Games by rewarding them with free flights. These athletes earned a remarkable tally of medals, including 5 gold, 3 silver, and 8 bronze in the Olympics, and 11 gold, 22 silver, and 20 bronze in the Paralympics.
AirAsia: September 20, 2024 09:00 AM
Hotels & Hospitality:
By combining Laasie's instant reward marketplace with Skipper's user-friendly platform, travelers will now enjoy unparalleled benefits, including instant rewards and personalized booking experiences.
GLO: September 16, 2024 11:00 AM
Leading hotel group brings world-class hospitality to the heart of Pakistan’s capital through a new franchise agreement with MGC Developments
IHG? Hotels & Resorts: September 17, 2024 09:00 AM
Hilton Prague has also embraced sustainability as a core part of its operations, an increasingly important factor for corporate events. The hotel is committed to reducing its environmental footprint through initiatives like energy-efficient lighting, waste reduction programs, and sourcing locally for its catering services. These sustainability efforts resonate with clients who are increasingly focused on holding eco-conscious events.
Hilton Worldwide Holdings Inc.: September 17, 2024 01:00 PM
NH Collection Maldives Havodda Resort, the first NH Collection resort in the Maldives, proudly announces its selection as the ‘Best Beach Resort’ by the Travel Trade Maldives (TTM) Awards 2024. In honour of the recognition, NH Collection Maldives Havodda invites guests to feel the extraordinary of the Maldives by offering complimentary roundtrip domestic transfers for stays through December 2024.
Minor Hotels: September 18, 2024 08:20 AM
MGallery is thrilled to announce the opening of?Gem Forest Hotel Nairobi – MGallery Collection, its fourth property in Africa and first in the Sub-Saharan Africa. This opening illustrates the brand strategy to develop destinations with leisure potential and expand its local signature memorable experiences to new guests.
Accor: September 18, 2024 08:30 AM
The Ritz-Carlton today announced the opening of?The Ritz-Carlton Rabat, Dar Es Salam, debuting a palatial oasis of contemporary majesty in Morocco. Nestled within 440 hectares of forest and lush gardens, just steps away from the Royal Golf Dar Es Salam, this opulent palace promises an unparalleled experience in the heart of Morocco's capital.
Marriott International: September 18, 2024 08:35 AM
Situated on a sprawling wooded ridge at the confluence of the Allegheny and Clarion rivers, Six Senses RiverStone Estate will mark the next chapter in one of the region’s cultural and architectural treasures. Marking the latest milestone in the brand’s thoughtful entry into the Americas market, this picturesque country estate will echo the?Six Senses?ethos of wellness and sustainability, while offering guests and owners a community for connection and reflection.
IHG? Hotels & Resorts: September 18, 2024 09:00 AM
IHG??Hotels & Resorts, one of the world’s leading hotel companies, is expanding its footprint in Pakistan by signing a franchise agreement with MGC Developments to launch?Holiday Inn & Suites Islamabad DHA II. Scheduled to open in August 2028, the 150-key hotel in Pakistan’s capital will join IHG’s portfolio of more than 1,000 operational Holiday Inn hotels globally.
IHG? Hotels & Resorts: September 18, 2024 09:05 AM
Leading global hospitality company?Hilton?has announced the openings of Hilton Garden Inn Rayong?and?Hilton Garden Inn Bangkok Riverside, solidifying Hilton’s commitment to expand its focused service portfolio in Thailand. The new additions cater to the rising middle class demand for upscale and affordable accommodations driven by Thailand’s thriving international and domestic tourism in its capital city, as well as beach destinations.
Hilton Worldwide Holdings Inc.: September 18, 2024 09:15 AM
Four Seasons Hotel George V, Paris?has launched?So Chic, Darling!?- a new personal shopper and stylist experience. Available exclusively at Four Seasons Hotel George V, Paris and Four Seasons Hotel Milano, So Chic, Darling! invites fashion lovers to uncover hidden shopping gems in two of the world’s most celebrated fashion and lifestyle cities.
Four Seasons: September 18, 2024 09:25 AM
In celebration of World Wellness Weekend on September 21-22, Anantara Convento di Amalfi Grand Hotel is offering guests a range of immersive wellness experiences at its renowned Anantara Spa. Drawing from the serene convent environment and locally sourced ingredients, the spa's new menu aims to create a unique and calming experience.
Minor Hotels: September 18, 2024 11:30 AM
领英推荐
From hospitality to fashion and music, Paris Hilton stands as an icon to fans around the world and Hilton is proud to debut two Paris-inspired, custom-curated suites. The “Stay Like an Infinite Icon” suites will be available from Oct. 4 – Nov. 1, 2024 at the legendary?Beverly Hilton?in Los Angeles, celebrating the launch of Paris’s new album?“Infinite Icon.”
Hilton Worldwide Holdings Inc.: September 19, 2024 06:15 PM
Hyatt Hotels Corporation today announced the opening of Hyatt Centric Delfina Santa Monica, marking the Hyatt Centric lifestyle brand’s sixth hotel in California and the 101st?Hyatt hotel in the Golden State.
Hyatt: September 19, 2024 06:20 PM
Hyatt Hotels Corporation today announced the return of the Impression Makers Supper Club, a series of exclusive dining experiences from the Impression by Secrets brand, which is part of Hyatt’s Inclusive Collection, in collaboration with some of the most talented chefs in the world.? This year’s edition will feature Michelin-starred Chef Stefano Secchi from New York City’s Rezd?ra and the newly opened Massara restaurants.
Hyattl: September 19, 2024 06:30 PM
Radisson RED Berlin Kudamm has opened as the first bold, upscale Radisson RED property in Germany. Located just steps from Kurfürstendamm, commonly known as Ku'damm, Berlin's iconic boulevard and one of its most famous shopping streets, the new Radisson RED Berlin Kudamm is perfectly situated for those looking to explore the city.
Radisson Hotels: September 19, 2024 06:40 PM
Sonesta International Hotels Corporation, today announced the execution of a deal to open five Sonesta ES Suites hotels in the Dominican Republic. The first property, Sonesta ES Suites ELEMENTS Jarabacoa, is scheduled to open in the first trimester of 2026 with the remaining four hotels to be completed within seven years.
Sonesta International Hotel Corp: September 19, 2024 06:50 PM
Sonesta International Hotels Corporation today announced the opening of Sonesta Hotel Houston IAH Airport. The 335-room, upscale property is located at 425 North Sam Houston Parkway East in Houston, TX. The hotel is located near the Houston Zoo, the Toyota Center and the George Bush Intercontinental Airport.
Sonesta International Hotel Corp: September 19, 2024 09:30 PM
Today marks an historic milestone for one of New York City’s iconic and premier luxury boutique hotels as?The Benjamin Royal Sonesta?unveils the initial phase of its transformation.
Sonesta International Hotel Corp: September 20, 2024 05:10 AM
Chef Chamaka led the Intercontinental Marina's culinary team for six months during a leadership change, showcasing great resilience. Throughout his career, he has earned numerous accolades, including a Gold medal at the East Coast Culinary Competition in Fujairah, first place in the Mystery Box Competition, and a Silver at the Dubai Salon Culinary Competition.
GLO: September 20, 2024 07:00 AM
Retail, E-commerce, F&B, Healthcare:
Guests who sign up for the brand's updated loyalty rewards program can earn 10 points for every dollar spent and will receive $5 off an entree in their first app order upon sign-up. Points can be redeemed for unique offers as they accumulate. Users earn points with every order.
GLO: September 16, 2024 10:00 AM
Two lucky Unity members won a trip to Legend's performance at Hard Rock Cafe London complete with a stay in the inaugural 'Hard Rock House' – a local home adorned with the iconic, music-inspired décor of Hard Rock Hotels.
GLO: September 16, 2024 10:30 AM
The new Craver Nation? Rewards adds a points system and a tiers element to Craver Nation, the customer loyalty program that White Castle introduced in 2019.
GLO: September 20, 2024 07:45 AM
Unlike traditional reward schemes that restrict customers to points, vouchers, or discounts, CashToken offers Nigerians immediate cash rewards and the opportunity to win life-changing prizes.
GLO: September 20, 2024 08:30 AM
Members of the More+ Diamond program can now enjoy a special version of Times Prime membership, providing benefits worth Rs 15,000 from over 40 well-known brands like YouTube Premium, Starbucks, Myntra, and Uber. This partnership combines grocery savings with lifestyle perks in a unified program.
GLO: September 20, 2024 08:45 AM
Nike CEO John Donahoe will retire on October 13, with Elliott Hill, a former Nike executive, taking over. Hill, who retired in 2020, previously served as Nike's president of consumer and marketplace. Donahoe will remain an advisor until January 31. This leadership change comes amid challenges, including a 2% revenue drop and a shift in Nike’s direct-to-consumer strategy. Hill is expected to refocus on product innovation and strengthen retail partnerships.
Nike: September 20, 2024 09:03 AM
The overhaul introduces new features that Morrisons claims will make online shopping easier, such as an improved checkout process, an enhanced "Quick Add Ingredients" recipe feature, and one-click ordering for faster transactions.
Morrisons: September 20, 2024 09:15 AM
According to a report from FTI Consulting, U.S. online retail sales are projected to grow 9.8% to $1.2 trillion in 2024. E-commerce will account for 22.7% of the total retail market, up from 21.6% last year. In Q1, online sales made up 57% of total U.S. retail sales, marking the highest rate since 2017, excluding the pandemic years.
GLO: September 20, 2024 09:15 AM
Entertainment, Sport, Telecom & Social Media:
In addition to fostering loyalty, the Roy platform provides transparency for both fans and athletes, creating an open marketplace where NIL payments are straightforward, eliminating speculation and uncertainty.
GLO: September 17, 2024 08:00 AM
"With golfers increasingly using digital channels to engage with courses, having a well-optimized online presence can help drive bookings and customer loyalty – this is why we offer Digital Marketing Solutions (DMS) as part of Lightspeed Golf," said David Hope, General Manager, Golf at Lightspeed.
GLO: September 20, 2024 08:15 AM
Transport, Fuel Retail & Mobility:
“We’re building the most comprehensive consumer engagement ecosystem in the market,” said Josh Berwitz, CCO of Ascenda.
Ascenda: September 20, 2024 08:00 AM
Payments, Finance, Property & Insurance:
Further expanding its offerings, Unity Wallet now actively rewards its users through its recently launched loyalty program. Rewardable actions include buying, selling, swapping, sending, staking and socially engaging with other users.
GLO: September 20, 2024 07:40 AM
Loyalty Technology, Solutions & Consulting:
Wincube Launches ToastyCard: The Ultimate Global Digital Gift Card Solution for Employee Recognition
Recipients can select from over 30,000 products, including renowned brands like Amazon, Apple, and Visa. This extensive choice ensures that employees receive gifts tailored to their personal preferences, enhancing the impact of corporate recognition programs.
GLO: September 16, 2024 11:30 AM
POINT.ME Raises $15M in Series B Funding, Establishing It as a Tech Leader at the Intersection of Personal Finance and Travel Rewards
point.me, the points and travel reward search platform founded in 2022, has successfully closed a $15M Series B fundraise. The announcement was made today in New York on the sidelines of the Skift Global Forum.
GLO: September 20, 2024 07:15 AM
India’s largest airline, IndiGo, makes its New Distribution Capability (NDC) content available to travel sellers powered by Amadeus.
Amadeus: September 20, 2024 07:30 AM
Through NDC-based distribution, Corendon Airlines will now be able to offer dynamic pricing and more personalised options, enhancing passenger satisfaction and maintaining a competitive edge.
IBS: September 20, 2024 07:35 AM
With a deeper understanding of customer preferences and a seamless customer journey, Saks will be able to deliver even more personalized service, foster greater customer loyalty, and push the boundaries of traditional retail experiences.
Salesforce: September 20, 2024 09:20 AM
B2B sales is undergoing a transformative evolution due to emerging technologies, especially generative AI (gen AI). While the fundamental role of sales—building trust and creating value—remains, tools like gen AI enhance productivity and efficiency. Early adopters of gen AI in B2B report significant benefits, with 85% expressing excitement about its potential for improved efficiency and customer experiences.
McKinsey & Company.: September 20, 2024 09:30 AM
Reports, Research, Insights & Opinions:
FNB eBucks was the dominant brand, winning five awards across various categories, mirroring its success from 2023.
GLO: September 20, 2024 08:50 AM
Travelers increasingly prioritize activities over destinations, driving demand in the $1 trillion experience market, especially among younger generations. Despite this, nearly half of bookings remain offline. Small providers struggle with visibility, while platforms face scaling challenges. Travelers seek seamless, curated booking options, and hotels and airlines can enhance offerings by integrating experiences. The industry is at a turning point for improving discovery and booking processes.
McKinsey & Company.: September 20, 2024 09:00 AM
Jobs & Careers:
Location: Miami, Florida, USA. Click inside to apply.
GLO: September 17, 2024 02:00 PM
Location: London, United Kingdom. Click inside to apply.
Expedia: September 18, 2024 03:00 PM
Location: Portland, Oregon, United States of America. Click inside to apply.
GLO: September 18, 2024 04:00 PM
Location: London, England, United Kingdom. Click inside to apply.
IAG: September 19, 2024 02:00 PM
Location: Uxbridge, Middlesex, United Kingdom. Click inside to apply.
Hertz: September 20, 2024 06:45 AM
Location: Dallas, Texas, USA. Click inside to apply.
American Airlines: September 20, 2024 08:00 AM
?
Disclaimer: Press release?
? Press Release 2024
Send us your press releases to?[email protected]
This press release originates from an external third-party provider. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
?
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness, accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors. ?
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.?