GLO Weekly: Global Loyalty News - September 06, 2024 (Week 36)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: GLO Interview: Daniel Gelemovich, Volaris Airlines on being a digital airline ? GLO Interview: Nejib Ben-Khedher, Emirates on experiential loyalty and retail ? AirAsia ? BA ? Ethiopian ? Riyadh Air ? Aeromexico ? Star Alliance ? SAS ? Qantas ? Turkish Airlines ? Qatar Airways ? Cebu Pacific ? TAP ? Marriott ? Hyatt ? Hilton ? Radisson ? IHG ? Oceania ? Ritz-Carlton ? Foot Locker ? Emarat ? Mastercard ? Reports ? Loyalty Careers & Jobs
GLO Featured:
00:00 On Reaching 35mn members and latest developments at Skywards ? 02:18 On experiential loyalty and lifestyle loyalty ? 06:23 On retail offering of Skywards and advice to US airlines’ attempts to grow retail offering ? 10:25 On expanding Emirates’ partnerships network ? 14:15 On leveraging loyalty program to mitigate negative effects on customers' delays or natural disasters ? 16:30 on gamification and one prediction for the loyalty industry for the coming 12 months
GLO: September 3, 2024, 12:50 PM
00:00 On Reaching 35mn members and latest developments at Skywards ? 02:18 On experiential loyalty and lifestyle loyalty ? 06:23 On retail offering of Skywards and advice to US airlines’ attempts to grow retail offering ? 10:25 On expanding Emirates’ partnerships network ? 14:15 On leveraging loyalty program to mitigate negative effects on customers' delays or natural disasters ? 16:30 on gamification and one prediction for the loyalty industry for the coming 12 months
GLOSeptember 3, 2024, 12:50 PM
00:00 On Volaris’s strategy as a digital airline? 02:01 On marketing strategy ? 04:24 On social media strategy and influencers ? 06:26 on Volaris’s loyalty program V Club ? 10:35 On the use of personalisation, AI and flagship VPASS product ? 13:07 On partnerships and OXXO, the largest convenience chain in Mexico ? 15:53 On multi-modal alliances ? 17:00 On sustainability efforts ? 20:53 1'000'000 miles question ? 21:33 Magic wand question ? 23:00 One piece of advice
GLO: September 6, 2024, 11:58 AM
00:00 On Volaris’s strategy as a digital airline? 02:01 On marketing strategy ? 04:24 On social media strategy and influencers ? 06:26 on Volaris’s loyalty program V Club ? 10:35 On the use of personalisation, AI and flagship VPASS product ? 13:07 On partnerships and OXXO, the largest convenience chain in Mexico ? 15:53 On multi-modal alliances ? 17:00 On sustainability efforts ? 20:53 1'000'000 miles question ? 21:33 Magic wand question ? 23:00 One piece of advice
GLO: September 6, 2024, 12:00 PM
Airlines, Alliances & Airports:
With the end of summer approaching, Aer Lingus has launched its highly anticipated annual September sale, offering 2 million seats at reduced prices on flights to Europe, Britain and North American destinations. Whether it’s visiting a new bucket list destination or returning to a favorite spot, now is the perfect time to plan an adventure to an incredible destination at a reduced fare.
Aer Lingus (IAG): September 3, 2024, 09:45 AM
AirAsia announced on the 1st of September the commencement of its maiden flight from Kota Kinabalu to Manado, the capital city of North Sulawesi and the second-largest city on Indonesia’s Sulawesi island.
AirAsia: September 3, 2024, 09:50 AM
AirAsia announced its signature FREE* Seats campaign, offering an incredible 10 million guaranteed seats across its network, covering 130 destinations in Asia, Australia and beyond. Highlighting the fast-growing AirAsia route network, this campaign inspires affordable travel to undiscovered and favorite destinations inviting rediscovery, whilst enhancing connectivity across these regions.
AirAsia: September 3, 2024, 10:00 AM
As the 'End of Summer Sale' launches, British Airways Holidays has identified the most sought-after destinations for 2025 holidays so far and delves into the movers and shakers over the last 12 months.
British Airways (IAG): September 3, 2024, 10:10 AM
Ethiopian Airlines, Africa's leading carrier, is pleased to announce the commencement of its new six weekly flights to Dhaka, Bangladesh, starting November 1, 2024. The new service will be operated with the state-of-the-art Boeing B787 Dreamliner, offering passengers a comfortable and seamless travel experience.
Ethiopian Airlines: September 3, 2024, 10:20 AM
Arajet, the low-cost airline based in the Dominican Republic, is marking its second anniversary with a special promotion starting on September 15. To celebrate, the airline is offering flights from just $2 to reward its passengers and attract new travellers across the continent.
GLO: September 3, 2024, 10:25 AM
Riyadh Air, the Kingdom’s digitally native airline, has partnered with noon Payments, a fellow Public Investment Fund (PIF) company and part of the noon Group, to offer seamless digital payment acceptance through its payments gateway. This collaboration aims to enhance the payment experience for Riyadh Air's guests, offering secure and efficient transactions.
Riyadh Air: September 3, 2024, 10:30 AM
Jetstar is delivering the single biggest expansion ever of its Perth operations—launching a third new service between Perth and Asia this week, officially opening a new aircraft and pilot base in the West, and shifting its domestic flights to Terminal 2 from the 2nd of September.
GLO: September 3, 2024, 10:50 AM
Aeromexico will launch its third route in Colombia by adding a daily direct flight connecting Mexico City International Airport (AICM) and Rafael Nunez International Airport in Cartagena. The service will begin on February 20, 2025, before the start of the Cartagena Carnival.
GLO: September 3, 2024, 11:10 AM
Star Alliance, the world’s leading global airline alliance, announced today that select member airlines offer a frequent flyer programme “status match/challenge” in Scandinavia. Members of SAS EuroBonus who hold eligible frequent flyer status can request the equivalent status in a frequent flyer programme of any of the participating Star Alliance member airlines.
Star Alliance: September 3, 2024, 11:20 AM
As part of their shared commitment to highlight Oman as a preferred tourist destination, Oman Air and the Ministry of Heritage and Tourism have joined forces for a special stopover promotion for passengers transiting through Muscat. Available until 30 November 2024, the offer provides a free one-night hotel stay for premium class passengers when booking a stopover in Muscat, while those travelling in Economy Class can enjoy two nights for the price of one.
Oman Air: September 3, 2024, 11:25 AM
SAS has officially joined the SkyTeam global airline alliance today, marking a major milestone for the airline and elevating SkyTeam's global network to new heights.
SAS: September 3, 2024, 11:30 AM
On sale from today, the new service will boost capacity to the USA by adding more than 40,000 seats per year to the Hawaiian capital, in addition to existing Sydney to Honolulu services with Qantas and Jetstar which collectively operate eight times per week. The new Qantas flights will operate three times per week with an Airbus A330 aircraft.
Qantas: September 3, 2024, 12:20 PM
As part of the world’s best beverage in the sky selection, Emirates is enhancing its extensive menu of spirits, beers, wines and champagnes, with ten new premium spirits and beers recently introduced onboard.
Emirates: September 3, 2024 12:30 PM
Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier operator, announced the launch of new non-stop flights connecting Sharjah with Warsaw, the capital city of Poland.
Air Arabia: September 3, 2024, 10:55 PM
The airline's Companion Pass allows Rapid Rewards?1 Members to designate one person to fly with them for free2 every time the Member purchases or redeems points for a flight.
Southwest Airlines: September 4, 2024, 09:00 AM
This achievement marks 35 years of growth and innovation since the frequent flyer programme's inception in 1989.
Turkish Airlines: September 4, 2024, 10:00 AM
Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: "At Qatar Airways, we go beyond simply meeting customer expectations - it's about anticipating their needs and crafting experiences that resonate on a personal level. The launch of this new brand campaign is a true testament to this and our ethos of providing incomparable superior customer experiences."
Qatar Airways: September 4, 2024, 10:30 AM
AirAsia continues to expand its regional network by becoming the first international airline to offer direct flights from Kuala Lumpur to Labuan Bajo, creating new opportunities for tourism and trade between the two nations.
AirAsia: September 4, 2024, 03:25 PM
Virgin Atlantic and Riyadh Air have signed a Strategic Cooperation Memorandum of Understanding, with the goal of introducing an array of benefits for customers traveling between London, the Kingdom of Saudi Arabia and destinations beyond.
Riyadh Air: September 4, 2024, 03:45 PM
As part of a business delegation to the Republic of Korea this week, Air?New?Zealand Chief Customer and Sales Officer Leanne Geraghty has shared details on the upcoming return of the airline's seasonal direct services to Seoul. Flights between Auckland and Seoul will recommence on 28 October 2024 and continue through to 29 March 2025, with more than 130 flights between the countries across the period.
Air New Zealand: September 4, 2024, 05:40 PM
JetBlue today announced a new multi-year partnership with UBS Arena and the New York Islanders as the Official Domestic Airline Partner. As New York’s Hometown Airline ??, JetBlue is proud to align with an award-winning arena and sports team that shares its customer-centric approach to partnerships and enhancements as the airline continues to underscore its commitment to its loyal TrueBlue???and TrueBlue Mosaic???customers.
JetBlue: September 4, 2024 05:55 PM
Today, airBaltic announced the launch of 16 new routes from its Baltic hubs, starting October 2024 through June 2025. The expansion includes new destinations across Europe and is part of the airline's growth strategy as it prepares for an IPO, with the Latvian government set to retain a 25% stake post-listing.
GLO: September 4, 2024 06:35 PM
AirJapan will offer a special sale for the Bangkok=Narita routes and the Singapore= Narita routes until September 17, 2024. We offer affordable fares, so this is a great opportunity to come to Japan with AirJapan. AirJapan is an airline that offers quality and comfortable flights by enabling customers to customize their services and fares according to their preferences. We will continue to expand the options that could be provided to our customers.
All Nippon Airways (ANA): September 4, 2024 06:50 PM
The arrival of EK707 was celebrated with a water canon salute at Ivato International Airport, followed by an exclusive event for VIPs, government officials, industry guests, and media.
Emirates: September 4, 2024 07:00 PM
Korean Air is expanding its China and Japan networks to meet the recovering travel demand in the region. The airline is resuming several routes to China and Japan, as well as increasing frequencies on other popular routes.
Korean Air: September 5, 2024 10:10 AM
SWISS will be offering travelers on its long-haul services from Switzerland culinary delights from Canton Aargau for the next three months. The new First and Business Class meals are the creation of starred chef Manuel Steigmeier, chef de cuisine at the FAHR restaurant in the Aargau village of Künten.
SWISS: September 5, 2024 10:35 AM
TAP Air Portugal inaugurated its new route between Lisbon and Florianópolis this Tuesday, with flight TP109, which landed yesterday at Florianópolis International Airport, Hercílio Luz, for the first time, to start a regular operation offering three weekly flights from Lisbon.
TAP Portugal: September 5, 2024 10:40 AM
Cebu Pacific, the Philippines’ leading carrier, is set to open two new routes from Iloilo, resuming flights from Iloilo to Tacloban and opening a new direct flight from Iloilo to Zamboanga. This brings the total number of direct flights from the City of Love to other areas to 11 by end November, further boosting the Iloilo hubs interconnectivity to the rest of the Philippines and other international destinations.
Cebu Pacific: September 5, 2024 10:50 AM
AirAsia continues to strengthen connectivity from its second-largest hub in Malaysia, Kota Kinabalu to Kaohsiung, with a frequency of four flights weekly starting from 17 November 2024.
AirAsia: September 5, 2024 11:25 AM
Secretary Buttigieg orders airlines to provide reports and records as part of a DOT inquiry aimed at protecting the value of rewards and benefits earned by travellers. The inquiry follows a joint CFPB-DOT public hearing on airline rewards programs earlier this year.
GLO: September 6, 2024 06:30 AM
RPKs increased in Asian traffic by 11.8% year-on-year. They increased by 6.0% in North Atlantic traffic, by 7.9% in European traffic and by 10.3% in domestic traffic whereas they decreased by 12.3%?in Middle Eastern traffic.
Finnair: September 6, 2024 07:30 AM
Wheels Up Experience has significantly enhanced the benefits of its Global Custom Enterprise Solutions (CES) private flight membership. On Thursday, the company revealed updates to its frequent flyer program, extending these benefits to clients in the U.S. and globally, including Europe, where flights are arranged through Air Partner's charter brokering group and a select network of operators.
GLO: September 6, 2024 08:00 AM
Cebu Pacific, the Philippines’ leading carrier, ushers in more excitement for the holiday season as the airline brings back its highly anticipated CEB Super Seat Fest Piso Sale this September, offering every Juan the opportunity to treat themselves to low fares and jumpstart their holiday and 2025 travel plans.
Cebu Pacific: September 6, 2024 11:20 AM
JetBlue on the 5th of September, announced it has launched service between Boston Logan International Airport (BOS) and Presque Isle International Airport (PQI), with the first flight arriving in Presque Isle this afternoon. Service to and from Presque Isle will operate daily, giving travelers in Northern Maine and New Brunswick added convenience when traveling to Boston and beyond.
JetBlue: September 6, 2024 11:50 AM
Malaysia Airlines is thrilled to announce the launch of direct flights to Charles de Gaulle Airport (CDG) in Paris, marking a key milestone in the airline’s European expansion. This route, which will commence on 22 March 2025, represents Malaysia Airlines’ 68th destination, reinforcing its position as the gateway to Asia and beyond.
Malaysia Airlines: September 6, 2024 12:40 PM
Etihad Airways, the national airline of the UAE, is continuing its global expansion with the launch of two exciting new routes — Warsaw in Poland and Prague in Czechia, marking the first time the airline has flown directly to these countries.
Etihad Airways: September 6, 2024 12:50 PM
Hotels & Hospitality:
Avani Hotels & Resorts, the upscale lifestyle brand of Minor Hotels, announces the opening of Avani Ratchada Bangkok Hotel. Located in the heart of Bangkok’s new Central Business District, the 402-room hotel offers an ideal stay for both business and leisure travellers. Guests can explore a different side of the 'Big Mango' through unique local experiences, from bustling night markets to vibrant cultural hotspots.
Minor Hotels: September 2, 2024 04:00 PM
Anantara Angkor Resort, an all-suite luxury resort in Siem Reap, is pleased to announce its membership in Serandipians by Travellers Made, a prestigious group connecting hotels and resorts with luxury travel advisors. The new affiliation validates Anantara Angkor’s dedication to delivering authentic, culturally rich experiences to its guests and further solidifies its position as a premier resort in Siem Reap, Cambodia.
Minor Hotels: September 2, 2024 04:45 PM
Marriott International, Inc.?and the?Fametro Group, led by Wellington Lins and Maria do Carmo Seffair, announced a signed agreement to convert an iconic property in the capital city of the Amazonas to a Tribute Portfolio Hotel, a collection brand within the Marriott Bonvoy portfolio known for providing hotels that are designed to reflect the character and community of their surrounding locations.
Marriott International: September 2, 2024 05:45 PM
This September, The Guestbook, the world's leading hotel cash-back rewards program, marks a decade of rewarding travellers worldwide. Over the past decade, The Guestbook has delivered millions of dollars in cash back to more than three million savvy travellers across nearly 80 countries, championing the value of direct hotel bookings and fostering connections between hotels and their guests.
GLO: September 4, 2024 09:30 AM
Four Seasons Hotel Tunis announces an extraordinary culinary event at its beachfront Mediterranean restaurant, BLU Seafood Kitchen & Bar starting from August 28 to September 6, 2024. Known for its breathtaking waterfront views and fresh sea air, it is the perfect backdrop for an indulgent dining experience that combines the flavors of the Mediterranean with a vibrant atmosphere.
Four Seasons: September 4, 2024 01:45 PM
Alongside busy shops and trendy restaurants on the edge of the city’s leafy green Wulin Square rises a gleaming new tower crowned by the now open Four Seasons Hotel Hangzhou at Hangzhou Centre.
Four Seasons: September 4, 2024 02:05 PM
Creator of one-of-a-kind hospitality projects, Zannier Hotels, has announced a partnership with NEOM to develop a new luxury eco-resort in ?Zardun, one of Magna’s?destinations located in the Northwest of Saudi Arabia on the coast of the Gulf of Aqaba. Overlooking crystalline waters, Zannier Zardun nestles into the exquisite landscape stretching from the mountains to the low hills, across the coastal plain to the sea.
GLO: September 4, 2024 02:30 PM
Radisson Hotel Group reports a strong H1 2024 with significant milestones across its global brand portfolio, further expanding and strengthening its business and leisure footprint around the world. The Radisson Collection, Radisson Blu and Radisson RED brands have achieved remarkable growth, with the introduction of the Radisson Collection and Radisson RED brands in several new markets and nearly 20 new Radisson Blu signings.
Radisson Hotels: September 4, 2024 02:35 PM
The Primestar Group has announced the opening of Hampton by Hilton Vienna City West, now the largest Hampton by Hilton hotel in mainland Europe.
Hilton Worldwide Holdings Inc.: September 4, 2024 03:05 PM
Featuring a range of wellness, culinary and meeting options just 15 minutes from the city centre, Hilton Frankfurt Gravenbruch is expected to open in October
Hilton Worldwide Holdings Inc.: September 5, 2024 11:30 AM
Hilton announced the signing of DoubleTree by Hilton Derry-Londonderry on the 2nd of September, marking the brand’s debut in Northern Ireland’s second biggest city, as part of a franchise agreement with the longstanding owners of the City Hotel.
Hilton Worldwide Holdings Inc.: September 5, 2024 11:35 AM
Royal Livingstone Hotel by Anantara introduces two new exclusive dining experiences that showcase local cuisine while offering travelers a chance to embrace Zambia's natural beauty. The Gorge Picnic and Zambezi Dining Experience promise a sensory feast, blending world-class dining with nature.
Minor Hotels: September 6, 2024 05:30 AM
ason Kelce has partnered with Marriott Bonvoy, Marriott's top travel program, and Courtyard by Marriott, the Official Hotel Partner of the NFL, to become their first-ever ‘Fanbassador.’ In this role, Kelce will offer NFL fans unique and thrilling experiences throughout the regular season and leading up to Super Bowl LIX in New Orleans.
Marriott International: September 6, 2024 06:30 AM
IHG Hotels & Resorts debuts its first Hotel Indigo resort in the Middle East with the opening of Hotel Indigo Jabal Akhdar Resort & Spa. Jabal Akhdar, meaning "Green Mountain" in Arabic, is a majestic range in Oman known for its stunning landscapes and cooler climate.
IHG? Hotels & Resorts: September 6, 2024 09:20 AM
Voco hotels, part of IHG Hotels & Resorts’ premium portfolio, opens voco Stockholm - Kista, a brand-new contemporary hotel in the lively district of Kista. Offering a laid back and inviting oasis for all types of travelers, the hotel marks IHG Hotels & Resorts’ re-entry into the Swedish market.
IHG? Hotels & Resorts: September 6, 2024 09:30 AM
Hyatt Hotels Corporation today announced the opening of Hyatt Place Aurangabad Airport. The hotel marks the second Hyatt Place hotel in the state of Maharashtra and the eleventh Hyatt Place hotel in the country – reiterating the brand’s significance in the India market. The 150-room property exemplifies the Hyatt Place brand’s intuitive design, casual atmosphere, and elevated amenities.
Hyatt: September 6, 2024 11:15 AM
Cruises:
The Ritz-Carlton Yacht Collection’s latest yacht presents an exceptional guest experience—from spacious suites with private ocean view terraces, world-class dining curated by MICHELIN-starred restaurant chefs, a sweeping pool deck offering spectacular views at sea, new itineraries among the highest guest-to-staff ratio, and much more, building on the company’s commitment to bespoke journeys
Marriott International: September 4, 2024 01:05 PM
As part of Your World Included, all guests will now receive included shipboard gratuities for stateroom attendants, butlers, and dining waitstaff automatically in their cruise fare. Previously, gratuities had been included selectively as travel partner or loyalty club amenities or for guests from certain regions of the world.
Oceania Cruises: September 6, 2024 06:00 AM
Retail, E-commerce, F&B, Healthcare:
After completing a transaction, customers will have the option to perform social media-based tasks, such as following the brand on Instagram or sharing a post about the product on TikTok. Once completed, money will be shared back with them.
GLO: September 6, 2024 06:15 AM
Global retailer marks five decades with limited-edition releases and engaging events.
GLO: September 6, 2024 07:00 AM
On September 7, Yesway and Allsup's Rewards Members Can Buy One World Famous Allsup's Beef & Bean Burrito and Get One FREE
GLO: September 6, 2024 07:15 AM
The awards celebrate innovators "who make shopping smarter, smoother and even more beautiful" across all levels of retail: spanning e-commerce, AI tools, interactive experiences, inventory and more.
GLO: September 6, 2024 07:30 AM
Entertainment, Sport, Telecom & Social Media:
This month the platform will expand coverage to include even more professional sports and college teams. Autograph's evolution reflects its dedication to redefining the fan experience and fostering a community where loyalty is celebrated and rewarded.
GLO: September 5, 2024 07:00 AM
Transport, Fuel Retail & Mobility:
Emarat proudly unveils Al Maryah Bank Station, the world’s first fuel station with naming rights. This groundbreaking partnership with Al Maryah Community Bank is part of our visionary Project Landmark, where innovation meets the road.
Emarat: September 6, 2024 12:50 PM
Payments, Finance, Property & Insurance:
The new payment product aims to boost the customer experience and meet the cardholders’ evolving needs, especially while traveling. This includes unlimited access to over 1,200 airport lounges worldwide and immediate enrollment in the Al Baraka Rewards Programme.
Mastercard: September 6, 2024 10:00 AM
Loyalty Technology, Solutions & Consulting:
The digital services and loyalty solutions feature full integration with the Altéa PSS suite, as well as technology from?Amadeus’ partner network?, driving unparallelled value for Philippine Airlines in delivering personalized servicing to its customers.
Amadeus: September 2, 2024 10:00 AM
The Guided CX usage data reflects a shift toward higher-quality digital CX interactions as essential to business operations, especially in enterprises, where human-centered CX has become an increasingly important differentiator.
GLO: September 6, 2024 06:45 AM
Reports, Research, Insights & Opinions:
Loyal customers often act as brand ambassadors, sharing positive experiences and attracting new clientele. Properties that balance operational efficiency with personalized guest experiences achieve higher retention rates, which ultimately boost revenue.
GLO: September 5, 2024 07:30 AM
Jobs & Careers:
Location: London, England. Click inside to apply.
GLO: September 4, 2024 11:50 AM
Location: Redditch, England, United Kingdom. Click inside to apply.
GLO: September 4, 2024 12:00 PM
Location: Washington, DC, USA. Click inside to apply.
GLO: September 5, 2024 06:00 AM
Location: London, England, United Kingdom. Click inside to apply.
Starbucks: September 5, 2024 01:00 PM
Location: Beverly Hills, CA, USA. Click inside to apply.
GLO: September 6, 2024 08:00 AM
Location: Hong Kong, Hong Kong SAR. Click inside to apply.
GLO: September 6, 2024 08:30 AM
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Source: GLO