GLO Weekly: Global Loyalty News - September 13, 2024 (Week 37)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: GLO Interview: Danielle Colla, Amadeus ? GLO Interview: Eddy Jean-Ellie, Air Caraibes ? AirAsia ? American Airlines ? Easyjet ? SWISS ? Etihad ? Saudia ? Qantas ? Jazeera ? Flynas ? Qatar Airways ? Air France ? Virgin ? Korean Air ? IHG ? Marriott ? Hyatt ? Hilton ? Radisson ? Amazon ? Domino's ? Roblox ? Shopify ? Google ? Klarna ? IBS ? Ogilvy ? Glance ? Amadeus ? Rakuten ? Collinson ? Forrester ? Reports ? Loyalty Careers & Jobs
GLO Featured:
00:00 Introduction - 01:04 Key takeaways from "Transformation in modern retailing" discussion - 03:20 On Amadeus's customer-centric approach - 10:11 On the importance of journey-mapping - 12:47 On creating a better end-to-end experience for the customer - 14:29 On the value add of retailing transformation
GLO: September 10, 2024 10:30 AM
00:00 Introduction - 01:04 Key takeaways from "Transformation in modern retailing" discussion - 03:20 On Amadeus's customer-centric approach - 10:11 On the importance of journey-mapping - 12:47 On creating a better end-to-end experience for the customer - 14:29 On the value add of retailing transformation
GLO: September 10, 2024 10:45 AM
00:00 Air Caraibes 4 loyalty programs ? 02:00 Plans to restructure the loyalty program ? 02:47 Details on the types of customers of Air Caraibes ? 04:45 On code hare partners, Groupe Debreuil and loyalty partnerships ? 07:12 on Preference loyalty program differentiating features ? 08:17 On cash&miles ? 08:45 On key priorities for loyalty program innovation ? 09:45 On the potential of co-branded cards ? 10:15 1’000’000 miles question ? 10:54 One advice
GLO: September 12, 2024 10:25 AM
00:00 Air Caraibes 4 loyalty programs ? 02:00 Plans to restructure the loyalty program ? 02:47 Details on the types of customers of Air Caraibes ? 04:45 On code hare partners, Groupe Debreuil and loyalty partnerships ? 07:12 on Preference loyalty program differentiating features ? 08:17 On cash&miles ? 08:45 On key priorities for loyalty program innovation ? 09:45 On the potential of co-branded cards ? 10:15 1’000’000 miles question ? 10:54 One advice
GLO: September 12, 2024 10:25 AM
Airlines, Alliances & Airports:
The AirAsia MOVE app is now further enhanced with the introduction of BigPay Lite, a simplified embedded wallet where users can create an account within seconds, and enjoy the same convenience, safety, and seamless in-app payment experience of the full BigPay wallet.
AirAsia: September 9, 2024 03:40 AM
While autumn is on the horizon, American Airlines is gearing up to bring more travelers to Europe next summer with five new routes. As the airline continues to grow its trans-Atlantic service, American will resume flights to Edinburgh, Scotland (EDI), for the first time since 2019 and add new routes to Athens, Greece (ATH); Madrid (MAD); Milan (MXP) and Rome (FCO).
American Airlines: September 9, 2024 03:50 AM
easyJet holidays has announced up to ￡200 off package holidays across all beach and city breaks using code HOLIDAYSALE. With thousands of free kids places also available, the offer is valid on all holidays departing up to 31 October 2025, providing ￡200 off a minimum spend of ￡2000 and ￡100 off a minimum spend of ￡800. The promotion will run from today until 11:00 pm on Monday, 16 September.
easyjet: September 9, 2024 05:10 AM
SWISS is to further expand its Geneva-based route network this winter with the addition of new daily service to Berlin. The company will also be putting a particular emphasis on its services between Geneva and Copenhagen, Stockholm, Gothenburg and Oslo in the coming winter schedules to better meet the growing demand for travel to Switzerland among Scandinavian winter sports enthusiasts.
SWISS: September 9, 2024 07:55 PM
From September 10 to November 30, 2024, customers who book flight tickets and enter their SkyJoy ID will receive extra 1,000 SkyPoints from the Vietjet SkyJoy frequent flyer program (*). This offer applies to customers who purchase tickets through all Vietjet ticket channels. Customers can use the SkyPoint during subsequent ticket purchases.
GLO: September 10, 2024 04:05 AM
Etihad Airways and Be Relax, the world's leading airport spa brand, are proud to open a new location inside the Etihad Lounge at Zayed International Airport in Abu Dhabi (AUH). It is the first time that the two brands are partnering together. Situated in the newly inaugurated Terminal A, this innovative spa offers a unique and convenient wellness experience for discerning travelers passing through this global travel hub.
Etihad Airways: September 10, 2024 04:10 AM
Jetstar Asia has announced the resumption of its low-fare flights between Singapore and Medan, Indonesia, after a four-year suspension. Commencing on 1 November 2024, Jetstar Asia will become the only low-cost carrier to fly direct between these two exciting cities, with Medan becoming the Singapore low-cost carrier's fourth Indonesian destination, alongside Jakarta, Denpasar, and Surabaya.
GLO: September 10, 2024 04:30 AM
Saudia, the national flag carrier of Saudi Arabia, announced a new partnership with AlUla Club Company, to provide exclusive travel benefits for the company’s employees and affiliates.
Saudia Airlines: September 10, 2024 04:35 AM
AirAsia continues to strengthen its regional presence with the launch of a new route from Kota Kinabalu to Ho Chi Minh City starting 3 December 2024.
AirAsia: September 10, 2024 09:15 AM
The Flying Kangaroo has taken off from Brisbane to Port Vila, the harbourside capital of Vanuatu, for the first time in its history.
Qantas: September 10, 2024 09:25 AM
Qatar Airways is proud to announce that it has been voted the ‘World’s Best MICE Airline 2024’ at the World MICE Awards? held in Ho Chi Minh City, Vietnam on 4 September, 2024. The airline was also voted ‘Middle East’s Best MICE Airline 2024’ by industry experts.
Qatar Airways: September 10, 2024 11:00 AM
Saudia, the national airline of Saudi Arabia, has introduced its inaugural direct flight to Medan, Indonesia, expanding its presence in the country beyond Jakarta. The new route includes four weekly flights: two from Jeddah and two from Madinah. This launch supports Saudia’s alignment with Saudi Vision 2030, especially in facilitating travel for pilgrims and visitors to the Two Holy Mosques, with a goal of accommodating 30 million Umrah pilgrims by 2030.
Saudia Airlines: September 11, 2024 07:55 AM
Jazeera Airways is rewarding early bookers with attractive discounts. According to a recent promotion on the airline’s Facebook page, travelers can enjoy savings based on their booking time.
GLO: September 11, 2024 08:00 AM
AirAsia Rewards, the lifestyle loyalty programme of AirAsia MOVE,?is proud to be the anchor loyalty partner with THE COMMUNE Mall, the latest retail destination in Johor, elevating shoppers & travellers’ experiences alike and bridging the gap between retail therapy and travel aspirations.
AirAsia: September 11, 2024 08:55 AM
flynas, the leading low-cost airline in the world and the best LCC in the Middle East, celebrated launching its first direct flight between Berlin and Jeddah on September 4, aligning with flynas growth and expansion plan, launched under the slogan “We connect the world to the Kingdom”, in partnership with Air Connectivity Program (ACP), with support of Saudi Tourism Authority (STA).
Flynas: September 11, 2024 09:10 AM
With a new direct flight to Geneva, the Lufthansa Group is improving connectivity to Berlin Brandenburg Airport. Starting on October 28, SWISS will fly daily from BER to Geneva. Eurowings has also continuously expanded its position at BER in 2024. In the last six months alone, the Lufthansa Group subsidiary has increased its services from Berlin to a total of 30 destinations in Europe and the Gulf region. Passenger volume has more than doubled since the pandemic.
Lufthansa: September 12, 2024 04:20 AM
The new agreement will provide passengers with more convenient options for travel between the UAE, Sri Lanka and beyond.
flydubai: September 12, 2024 06:45 AM
Mr. Al Osman will be responsible for the development and implementation of a comprehensive digital transformation strategy at Air Canada.
Air Canada: September 12, 2024 12:00 PM
Malaysia-based AirAsia, the fourth largest airline in Asia, has joined Heart Aerospace’s Industry Advisory Board to help shape the future of regional electric aviation. As a member of the board, AirAsia will provide strategic guidance and oversight on the design, development, and commercialisation of Heart Aerospace’s revolutionary hybrid-electric aircraft, the ES-30.
AirAsia: September 12, 2024 05:50 PM
Saudia, the national flag carrier of Saudi Arabia, has signed an agreement with Etihad Etisalat Company (Mobily), allowing Mobily customers to redeem their Neqaty rewards balance for AlFursan miles. This agreement enables customers to enjoy various travel benefits and offers from AlFursan Loyalty Program.
Saudia Airlines: September 12, 2024 06:10 PM
Qatar Airways is pleased to announce the expansion of its operations in the Kingdom of Saudi Arabia with the resumption of services to Abha, operating two weekly flights to Abha International Airport, effective 2 January 2025. In addition, the national carrier of the State of Qatar will also increase its flights to NEOM from two to four weekly flights during the winter season.
Qatar Airways: September 12, 2024 06:30 PM
Korean Air launched its inaugural flight to Lisbon, Portugal on September 11. Flight KE921 departed from Incheon at 11:50 am, making a significant milestone in the airline’s expansion in Europe.
Korean Air: September 12, 2024 06:40 PM
Etihad Airways, the national airline of the UAE, has announced the expansion of its services to Paris, with double daily flights starting 15 January 2025. The new flight schedule will feature the return of Etihad's iconic Airbus A380 from 1 November 2024, followed by the introduction of the state-of-the-art Boeing 787-9 Dreamliner on the second daily flight from 15 January 2025.
Etihad Airways: September 12, 2024 06:50 PM
Virgin Atlantic has announced the upcoming opening of its signature Virgin Atlantic Clubhouse at Los Angeles International Airport (LAX) in early 2025. Situated in the Tom Bradley International Terminal, the lounge will offer travelers a premium, personalized experience before their flights to London and other destinations. Located just minutes from the Virgin Atlantic gates, the Clubhouse allows guests to fully enjoy the space before boarding.
Virgin: September 12, 2024 07:35 PM
Flying Blue – the reward program for Air France and?KLM – was named by point.me as best-in-class globally for ease of earning miles, competitive redemption rates, and flexible routing rules to make booking flights easy.
Air France - KLM Group: September 13, 2024 09:00 AM
Hotels & Hospitality:
Luxury Group by Marriott International announces a landmark collaboration with the renowned international auction house, Sotheby’s – “Iconic Pieces. Extraordinary Experiences.”
Marriott International: September 9, 2024 07:30 PM
IHG? Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Satyadeo Hotels Pvt Ltd to develop Holiday Inn Resort Pushkar, Rajasthan. Scheduled to open in January 2029 in the prominent tourist and spiritual destination of Pushkar, the resort will bring world-class hospitality to guests visiting the city.
IHG? Hotels & Resorts: September 10, 2024 04:40 AM
IHG? Hotels & Resorts, one of the world’s leading hotel companies, has announced the launch of the first Regent Residences in the Middle East through an agreement with Sankari, a premier luxury real estate developer in Dubai.
IHG? Hotels & Resorts: September 10, 2024 10:40 AM
JW Marriott, a part of Marriott Bonvoy’s global portfolio, has launched its first hotel in Ho Chi Minh City, Vietnam, with the opening of JW Marriott Hotel & Suites Saigon.
Marriott International: September 11, 2024 08:35 AM
Graduate by Hilton to host brand’s first Hilton Honors Experience as it celebrates a new chapter with Hilton and a decade of spirited stays
Hilton Worldwide Holdings Inc.: September 11, 2024 08:45 AM
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Opening in the bustling tech and business hub of Markham, Hilton’s new premium economy brand marks a significant milestone in its global growth
Hilton Worldwide Holdings Inc.
September 11, 2024 08:50 AM
Radisson Hotel Group’s has partnered with Etraveli Group to introduce a new booking service – “Radisson Flights” – complementing the Group’s offering, helping to further enhance the guest experience through advanced and seamless digital solutions.
Radisson Hotels: September 12, 2024 02:35 AM
Radisson Hotel Group is expanding its presence in Jordan with the signing of two new properties: Radisson Collection Residence, Amman Abdoun, and Radisson RED Amman Downtown. This development highlights the group's focus on growth in key markets and the extension of its core brands.
Radisson Hotels: September 12, 2024 03:45 AM
Marriott International, Inc. and PT. Pakuwon Jati Tbk. announced a signed agreement to develop five additional properties, comprising more than 1,300 rooms across Indonesia. This announcement further elevates the two companies’ joint efforts to expand their footprint in the country.
Marriott International: September 12, 2024 04:00 AM
In celebration of the new property openings, during the month of October, RediRewards? loyalty program members earn double RediPoints? on their stay at Red Roof PLUS+ Jamaica, N.Y. Also, RediRewards members earn 1,000 bonus RediPoints per stay at HomeTowne Studios by Red Roof Tampa?- Airport through the month of October.
GLO: September 12, 2024 06:15 AM
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, will introduce its Vignette Collection brand to Spain following an agreement with Prevario Banyols [Owner] and Hotel Collection International - HCI [Management].
IHG? Hotels & Resorts: September 12, 2024 07:05 PM
Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, today announces plans for a new boutique luxury hotel in New York City. Marking the brand’s third hotel in the market, Kimpton Rockefeller Center will serve as a stylish gateway to quintessential New York from the heart of one of the city’s most sought after destinations. Developed in partnership with Extell Development Company, the hotel is set to open in late 2025.
IHG? Hotels & Resorts: September 12, 2024 07:15 PM
Marriott Bonvoy recently officially launched its 2024 “Taste of Wonders” F&B marketing campaign in Greater China with the debut of a food documentary titled “Taste of Wonders, Flavors of North and South.” Developed in collaboration with renowned Chinese documentary director Chen Xiaoqing, the film explores the vibrant people and culture behind Chinese cuisine, and centers around the Chinese word “Xian,” which means both “fresh ingredients” and “delicate flavor.”
Marriott International: September 12, 2024 07:20 PM
Cruises:
As the holiday season approaches, Europe’s cities and towns transform into festive havens, adorned with sparkling lights, beautifully decorated trees, and charming Christmas markets. VIVA Cruises has unveiled its Advent Cruises for winter 2024, offering travelers the opportunity to experience the magic of the season while visiting some of Europe’s most iconic and scenic destinations.
GLO: September 10, 2024 04:20 AM
Retail, E-commerce, F&B, Healthcare:
Amazon has rolled out new grocery discounts for Prime members at Amazon Fresh and introduced a new private-label brand called Amazon Saver.
Amazon: September 11, 2024 07:30 AM
"We've always been dedicated to providing delicious food at a great price to customers," Jordan continued. "From our enhanced loyalty program, Domino's Rewards, which makes it even easier for members to earn free items more often, to launching our Carryout Tips and Emergency Pizza programs – we're constantly looking at innovative ways we can provide value."
GLO: September 12, 2024 06:00 AM
For even more Uncommon Goodness, guests can sign up to join Noodles Rewards for free via the Noodles mobile app, or the Noodles website. Upon signing up, new members receive a free regular entree reward after their first purchase using their Noodles Rewards account and immediately start earning points with every order.
GLO: September 13, 2024 08:00 AM
Soundlab is more than just a traditional loyalty program. It's where brand magic happens. Members earn points and get early access to new products, exclusive events, exciting collaborations, and future opportunities to contribute creative input. At Soundlab, membership is not just about being part of a program; it's about becoming a co-creator, shaping the future of Skullcandy.
GLO: September 13, 2024 08:30 AM
Adobe, Bolt and Retaildive issued a sector-wide report on shoper's ecommerce journey with key focus on checkout and cart abandonment. Readthrough for airlines and hospitality sectors.
GLO: September 13, 2024 09:30 AM
The pilot program will roll out soon, with a wider release planned for early 2025. This integration will allow developers, creators, and brands on Shopify to sell physical products, such as clothing and accessories, within Roblox games, without users leaving the platform. Roblox also hinted at future partnerships with other e-commerce platforms.
GLO: September 13, 2024 10:08 AM
In partnership with the fashion label Simkhai, select dresses will be available for virtual try-on and pre-order following the brand's Sept. 7 runway show.
GLO: September 13, 2024 10:12 AM
Payments, Finance, Property & Insurance:
The partnership allows airlines to offer Klarna's flexible payment services, including interest-free Buy Now Pay Later, providing customers with more flexible payment options for travel products and services.
GLO: September 12, 2024 08:00 AM
Loyalty Technology, Solutions & Consulting:
Leveraging the firm's established Relationship Design methodology, Ogilvy One brings brands to the intersection of business, brand, customer, and technology, providing a holistic strategy and vision, enabling clients' to cultivate trust at every touchpoint, and ultimately drive impact with enterprise AI.
GLO: September 12, 2024 06:30 AM
Glance's Guided CX solutions empower organizations to deliver real-time, human-to-human experiences within their digital environments. By seamlessly integrating co-browsing, screen sharing, and video chat, Glance enables businesses to provide personalized support and guidance at critical moments in the customer journey.
GLO: September 12, 2024 07:00 AM
With a focus on enhancing operational efficiency and scalability for the airline, IBS Software has championed the migration of Fuji Dream Airlines to the AWS cloud. This migration from the on-premises Tokyo data centre to the AWS environment unlocks a multitude of benefits for Fuji Dream Airlines.
IBS: September 12, 2024 07:15 AM
This partnership enables hospitality groups to improve the traveler experience and personalize key steps of the traveler's journey - making purchase moments easier and potentially more frequent. In an effort to give travelers more options, the Stripe integration will support both online and in-person payment processing.
IBS: September 12, 2024 07:30 AM
Virgin Australia announced that it recently expanded its distribution agreement with aviation IT solutions provider Amadeus following renewal.
Amadeus: September 12, 2024 12:30 PM
This innovative solution, which has already transformed how advertisers find new partners in the US and UK, will empower advertisers in the Rakuten Advertising APAC network to identify the most effective publisher partners for high-performance affiliate campaigns.
GLO: September 12, 2024 03:00 PM
Reports, Research, Insights & Opinions:
The report also highlights that Hispanic enthusiasm for sports presents ongoing opportunities for brand engagement. Hispanic sports fans are 39% more likely to recommend a company and 37% more likely to feel loyal to a brand if it sponsors a sport they follow. Brands can build their reach in the Hispanic community by working with content analysis, influencer athletes, and user-generated content related to both men's and women's sports leagues.
GLO: September 12, 2024 07:45 AM
Collinson International's 2024 Travel Benefits and Customer Engagement Report reveals Asia Pacific consumers spend as high as USD10,000 per annum on travel.
Collinson: September 12, 2024 02:00 PM
According to survey findings only two of the big four Australian banks, Westpac and CommBank, offer personalized features that proactively anticipate customer needs.
GLO: September 12, 2024 03:15 PM
Article covers key characteristics and preferences for Gen Z vs. Millennials and preferred shopping habits.
McKinsey & Company: September 13, 2024 09:50 AM
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