GLO Weekly: Global Loyalty News - October 25, 2024 (Week 43)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: GLO Interview: GLO WAF Interview: Danielle Brown, Plusgrade ? GLO Interview: Natalie Doutres & Gokce Evirgen on Amadeus' loyalty solutions ? American Airlines ? AirAsia ? Qantas ? Cebu Pacific ? Jetblue ? Ryanair ? Virgin Atlantic ? Delta ? Emirates ? Swiss ? Qatar Airways ? Frontier ? Alaska Airlines ? United Airlines ? Marriott ? Hyatt ? Minor Hotels ? GHA ? Four Seasons ? Tesco ? Sainsbury's ? Sabre ? Loyalty Reports
GLO Featured:
00:00 Introduction ? 01:34 About real-time personalisation ? 04:41 Main challenges in implementing real-time personalisation ? 05:47 Main KPIs for measuring success ? 08:58 Use of AI and data analytics ? 10:59 Future opportunities for growth and innovation ? 12:48 Main focus for Plusgrade in 2025 ? 14:03 The million points question ? 14:44 Magic Wand ? 15:33 Advice to younger self
October 22, 2024 09:00 AM
00:00 Introduction ? 01:34 About real-time personalisation ? 04:41 Main challenges in implementing real-time personalisation ? 05:47 Main KPIs for measuring success ? 08:58 Use of AI and data analytics ? 10:59 Future opportunities for growth and innovation ? 12:48 Main focus for Plusgrade in 2025 ? 14:03 The million points question ? 14:44 Magic Wand ? 15:33 Advice to younger self
October 22, 2024 09:15 AM
00:00 About Amadeus' loyalty capabilities ? 01:59 Three pillars of building a winning loyalty solution ? 06:24 About dynamic pricing ? 09:00 About personalisation ? 11:22 About partnerships ? 12:36 The magic wand question ? 13:51 The main takeaways from Amadeus Loyalty Customer Forum
October 24, 2024 08:00 AM
00:00 About Amadeus' loyalty capabilities ? 01:59 Three pillars of building a winning loyalty solution ? 06:24 About dynamic pricing ? 09:00 About personalisation ? 11:22 About partnerships ? 12:36 The magic wand question ? 13:51 The main takeaways from Amadeus Loyalty Customer Forum
October 24, 2024 08:15 AM
Join top speakers and influencers as they share their knowledge, inspiration, and experiences, related to the top trends in travel, tourism and beyond! By staying informed and embracing these insights, you can make informed decisions, drive innovation, and gain the power to change travel...
October 25, 2024 11:15 AM
Airlines, Alliances & Airports:
As the largest airline operating in and out of Sabah, AirAsia reaffirms its commitment to supporting the state’s ambitious goal of attracting four million tourist arrivals by the end of this year.
October 21, 2024 01:20 PM
Finnair will add flights to its popular US destinations Chicago, Dallas, Seattle and Los Angeles, as well as to Nagoya and Osaka in Japan and Shanghai in China for the summer season 2025.
October 21, 2024 01:25 PM
Customers flying American Airlines continue to enjoy more choices to curate their travel experience thanks to new options onboard. From inflight entertainment and dining options to a rotating amenity kit program, there is something for everyone.
October 21, 2024 01:30 PM
Cebu Pacific (CEB), the Philippines’ leading airline, is giving its passengers from Japan the chance to win roundtrip tickets to Cebu through its exclusive “From Shibuya to the Philippines” pop-up event happening on November 2 at Shibuya Magnet in Tokyo.
October 21, 2024 01:35 PM
Cathay Pacific is once again raising the bar for customer experience with the official unveiling of its all-new Business class, Aria Suite, together with its new Premium Economy and refreshed Economy onboard its retrofitted Boeing 777-300ER aircraft.
October 21, 2024 01:40 PM
Velocity Frequent Flyer has today unveiled a series of program changes to be introduced over the next 12 months.
October 21, 2024 07:30 PM
Air Arabia Egypt has announced the launch of a new route between Cairo and Kuwait starting January 14, 2025. The new service will connect Cairo International Airport and Kuwait International Airport with a frequency of three weekly flights, offering passengers a seamless travel experience between the two cities.
October 22, 2024 05:20 AM
Saudia, the national flag carrier of Saudi Arabia, and the Ministry of Human Resources and Social Development (HRSD) have signed an agreement to provide exclusive benefits to the beneficiaries of the HRSD’s employee loyalty program “DOAM”.
October 22, 2024 05:25 AM
Fiji Airways is excited to announce that it's been named an Official Airline Partner of the LA Clippers for the 2024-25 NBA season, strengthening the national airline’s connection with Los Angeles.
October 22, 2024 05:30 AM
Qantas is boosting its international network with new aircraft and a new destination, as well as schedule changes which will better utilise its fleet and support growing customer demand in key Asia Pacific and US markets.
October 22, 2024 05:35 AM
In the past decade alone, the airline has carried over seven million customers between the two destinations and this coming summer will operate up to 116 return services a week, increasing to 156 over the Christmas period.
October 22, 2024 05:55 AM
KOTA KINABALU, 19 October 2024 – As the largest airline operating in and out of Sabah, AirAsia reaffirms its commitment to supporting the state’s ambitious goal of attracting three million tourist arrivals by the end of this year.
October 22, 2024 09:00 AM
YB Loke Siew Fook, Minister of Transport said: "I commend AirAsia for being the first airline in Malaysia to adopt the Combo units. This is among in-sector solutions that airlines can already undertake to reduce carbon emissions and enhance efficiency at our airports as highlighted in the Malaysia Aviation Decarbonisation Blueprint.
October 22, 2024 09:00 AM
Air Canada is proud to have been granted Gold Level certification in the category of Mental Health at Work from Excellence Canada, recognizing the airline's dedication to a workplace culture that promotes well-being. The airline is committed to making a difference for its employees by providing the resources, training, and support needed to raise awareness about mental health.
October 22, 2024 10:00 AM
Alaska Airlines offered guests the chance to be among the first to try reusable r.Cups in the air. This feasibility study with r.Cups will help us explore new ways to reduce onboard waste, aiming to bring sustainable innovations to our fleet and the broader travel industry.
October 22, 2024 11:13 AM
The 2024 IATA World Safety and Operations Conference (WSOC), held from October 1 to 3 in Marrakech, brought together aviation professionals to address the latest safety, operations, and crisis management developments. Organized by the International Air Transport Association (IATA) and hosted by Royal Air Maroc, the event was a critical platform for tackling industry challenges and exploring innovative solutions.
October 22, 2024 02:00 PM
On Saturday, October 19, JetBlue hosted its 10 th?annual Fly Like a Girl event in Boston, one of the airline’s major focus cities. Fly Like a Girl offers girls direct access to learn about different careers in the aviation industry from JetBlue’s female crewmembers who play an integral role in the airline’s success in the sky and on the ground.
October 22, 2024 06:40 PM
SWISS provided its customers with generally stable flight operations over the Swiss autumn holiday period, and carried more than 1.3 million passengers to their destinations – almost 82,000 more than it had in the same period last year.
October 23, 2024 03:10 PM
Ryanair, Europe’s No.1 airline, on the 21st Octorber, announced that its low-fare flights are now available through Etraveli Group’s platforms – a leading global technology provider for flights. This marks the latest milestone in the partnership between Etraveli Group and Ryanair, Europe’s No.1 airline, following their “Approved OTA” agreement announced in July 2024.
October 23, 2024 03:10 PM
Aeromexico and Delta are continuing to strengthen their network between the United States and Mexico. Starting March 30, 2025, Aeromexico will operate a new daily flight connecting Mexico City International Airport (MEX) to Phoenix Sky Harbor International Airport (PHX).
October 23, 2024 03:25 PM
Qatar Airways has taken the future of in-flight connectivity to greater heights by operating the world’s first Starlink-equipped Boeing 777 aircraft from Doha to London on Tuesday, 22 October 2024.
October 23, 2024 03:40 PM
SAS is now unveiling a long-awaited new route. From 27 June 2025, SAS will offer direct flights from Copenhagen to Nuuk in Greenland, thereby improving the connection to the unique Arctic destination.
October 23, 2024 03:50 PM
Oman Air is expanding its Moscow service for the winter, enhancing connectivity between Muscat and the Russian capital. From 29 October 2024, the airline will offer three direct weekly flights, increasing to five starting 1 December and to six from 25 December to 29 March 2025. Outbound flights will depart from Muscat at 15:25 and arrive in Moscow at 21:00, while return flights will depart from Moscow at 22:20 and arrive in Muscat at 05:40.
October 23, 2024 04:00 PM
Sanad, the global aerospace engineering and leasing solutions leader, wholly owned by Abu Dhabi’s sovereign investor Mubadala Investment Company PJSC (Mubadala), today announced the sale of 16 aircraft engines to Etihad Airways (EY), the national carrier of the United Arab Emirates, a landmark agreement valued at approximately AED 1.5 billion.
October 23, 2024 04:15 PM
Star Alliance, the world's leading global airline alliance, firmed up its key management appointments aimed at further enhancing its strategic focus on a seamless experience for member airline customers as they benefit from the Star Alliance network.
October 23, 2024 04:25 PM
Air Canada and airBaltic today announced a codeshare agreement* providing customers additional, convenient travel options when flying between?Canada and?Europe's?Baltic?states.
October 23, 2024 04:25 PM
Gulf Air, Bahrain’s national carrier, has announced new non-stop flights to Singapore from Bahrain, providing UK travelers with a new option to reach the popular Asian destination.
October 23, 2024 04:35 PM
Air India and Singapore Airlines (SIA) have agreed to significantly expand their codeshare agreement, adding 11 Indian cities and another 40 international destinations to their network. ?This marks the first extensive expansion of codeshare arrangements between the airlines since 2010, offering customers enhanced travel options between Singapore and India, as well as beyond.
October 23, 2024 04:40 PM
Cebu Pacific, the Philippines' leading carrier, further expands its Iloilo hub with the launch of three new domestic routes, reaffirming its commitment to enhancing inter-island connectivity and making air travel more accessible for every Juan.
October 25, 2024 07:35 AM
Ethiopian Airlines, the largest carrier in Africa, is excited to announce the resumption of its passenger services to Monrovia, Liberia, reaffirming its commitment to strengthening connections across the African continent.
October 25, 2024 07:40 AM
JetBlue announced it has officially launched service from Long Island MacArthur Airport (ISP), further expanding its footprint across New York. Starting today, JetBlue is flying daily from Long Island to Orlando, and 4 times weekly to West Palm Beach and Fort Lauderdale. Long Islanders can now enjoy the signature JetBlue experience when flying to top vacation destinations without the commute.
October 25, 2024 08:00 AM
Air India and Singapore Airlines have greatly expanded their codeshare partnership, incorporating 11 additional cities in India and 40 new international destinations. This marks their most significant codeshare expansion since 2010, aiming to enhance travel options between Singapore, India, and beyond.
October 25, 2024 08:00 AM
As a show of appreciation for their service, ultra-low fare carrier Frontier Airlines is offering 50% off base fares to both active and retired military and their loved ones ahead of Veterans Day. Now through Sunday, October 27, the promo code?VETS?can be used while booking travel at FlyFrontier.com to unlock half off base fares on a wide range of flights through December 18*.
October 25, 2024 08:15 AM
Korean Air will launch a new service from Seoul Incheon to Fuzhou, China from December 28, 2024. The route will operate three times a week–on Tuesdays, Thursdays and Saturdays–offering passengers greater convenience and accessibility to this vibrant destination.
October 25, 2024 08:15 AM
Malaysia Airlines is excited to announce its new strategic partnership with StudentUniverse, the world’s largest and leading student travel platform, aimed at providing affordable travel options for students and young travellers. This collaboration is set to offer exclusive benefits and tailored travel packages among the best in the industry for students.
October 25, 2024 08:20 AM
In the heart of Emirates’ busiest lounge in Dubai - the?Concourse B Business Class Lounge in Terminal 3, Dubai International Airport, sits a one-of-kind experience - the Mo?t & Chandon Champagne Lounge. Continuing Emirates and Mo?t Hennessy’s longstanding partnership of 32 years, the latest collaboration features a newly designed champagne and canapés pairing menu, curated over several months by Emirates master chefs and champagne experts from the house of Mo?t & Chandon.
October 25, 2024 08:30 AM
Air India has rebranded its ‘fare families’ across cabins to align them with evolving customer preferences across markets.?Air India’s fare families offer differentiated bundles of products and services at each price point, enabling travellers to choose the offering that best meets their budget requirements.
October 25, 2024 08:36 AM
Virgin Australia and Qatar Airways intend to expand their strategic partnership, signing a Memorandum of Understanding (MoU) to collaborate on a range of sustainability initiatives.
October 25, 2024 08:40 AM
UN Tourism and easyJet holidays have stepped up their collaboration as they develop a groundbreaking ESG (Environmental, Social, and Governance) Framework for businesses across the sector.
October 25, 2024 08:50 AM
Smart Travel Asia magazine released its annual winners of its 2024 Best in Travel Poll, saying the findings suggest that after “bucket list and revenge travel jaunts, people are once again casting an eye on new underrated gems.”
October 25, 2024 10:30 AM
Hotels & Hospitality:
Luxury Hawaiian resort celebrates the season with exclusive amenities, activities and family-friendly programming
October 18, 2024 03:00 PM
Mixologists from Four Seasons most celebrated bars will gather in Madrid and Athens to showcase their talents, underscoring the brand’s continued leadership in the global bar community October 18, 2024, Toronto, Canada
October 18, 2024 03:00 PM
From a new Marriott Bonvoy property in Dubai, to a Hilton in Riyadh and new desert villas at Bab Al Shams, this week has seen some exciting additions to the hospitality scene. Check out the latest hotels openings
October 18, 2024 03:00 PM
Global hospitality group Minor Hotels, in partnership with Boulevard Hotel Company Limited, proudly announces the official opening of NH Bangkok Sukhumvit Boulevard. This marks a significant milestone as the first NH Hotels & Resorts brand property in the Thai capital.
October 18, 2024 07:45 PM
This holiday season, Hilton and Universal Pictures invite travelers, fans and movie lovers alike to experience the magic of Oz with a spectacular, spellbinding suite at New York Hilton Midtown, where they can ‘Stay Like’?Wicked?in celebration of the upcoming film’s release. With Universal Pictures’ new cinematic event arriving in theaters on Nov. 22, 2024, guests can enter the world of?Wicked?with a stay crafted to bring the magic of the film to life.
October 18, 2024 08:05 PM
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announces the signing of four new Garner properties, extending the brand’s presence across the UK and Europe.
October 18, 2024 08:20 PM
Six Senses?has signed hotel management agreements with Gruppo Statuto as part of an exciting new chapter in its Italian story. Six Senses Milan and Six Senses Lake Como will follow the debut opening of Six Senses Rome in 2023 in the restored Palazzo?Salviati Cesi Mellini and the announcement of the upcoming Six Senses Antognolla in Umbria.
October 18, 2024 08:30 PM
Radisson Hotel Group expands its Italian portfolio with five new signings and seven upcoming openings, marking a significant milestone in its growth strategy and reinforcing its commitment to introduce its brands key travel markets.
October 18, 2024 08:45 PM
W Las Vegas marks the latest step in the long-term strategic licensing agreement between MGM Resorts International and Marriott International
October 21, 2024 03:00 PM
At Four Seasons we are always inspired by the destination that surrounds us in planning a new experience for our guests, and that is certainly the case in Rabat as we had the opportunity to bring new life into the walls of such a storied landmark,” says Rainer Stampfer, President, Global Operations, Hotels and Resorts.
October 21, 2024 03:12 PM
To celebrate the festive season, Pastry Chef Micha?l Bartocetti of Four Seasons Hotel George V, Paris has unveiled a sophisticated and indulgent Yule Log that is a veritable masterpiece of confectionary art. Celebrating flavour and creativity, this breathtaking holiday centrepiece echoes the shape of a holly leaf, an iconic symbol of the festive season. Its smooth and flowing curves, adorned with small chocolate pearls, are a signature feature of the chef’s desserts
October 21, 2024 03:24 PM
Welcome everyone. For those who don't know me, I'm Simone. I've worked in the hospitality industry for a quarter of a century. The second half of my career has been almost exclusively dedicated to researching and implementing new technologies in hospitality. Today, we'll take a brief journey through artificial intelligence: what it means and its applications. Let's start by trying to understand what artificial intelligence actually means.
October 21, 2024 04:00 PM
Seeking a culture-meets-connection getaway with friends or loved ones this winter? From now until March 2025, Four Seasons Astir Palace Hotel Athens is offering its Specialty Suites with up to three additional interconnected rooms at no extra cost.
October 22, 2024 09:00 AM
To celebrate the Epiphany, Pastry Chef Micha?l Bartocetti and Head Baker Guillaume Cabrol have united their talents to craft an exquisite Galette des Rois (King Cake). This year’s creation blends traditional elements of a King Cake with the refined flavours and textures of France’s iconic Mont Blanc dessert, elevating this classic cake into something truly extraordinary.
October 22, 2024 09:00 AM
In today's digital age, providing a tech-forward experience is no longer a luxury for hotels—it's a necessity. As guest expectations evolve and Internet of Things (IoT) technologies become more prevalent, hoteliers are increasingly under pressure to offer guests the futuristic experience they expect or else risk losing them to a more tech-savvy competitor.
October 22, 2024 09:00 AM
This October, in a radiant tribute to its 10th anniversary, Four Seasons Resort Dubai at Jumeirah Beach unveils an extraordinary collaboration with world-renowned floral artist Jeff Leatham. Revered for his iconic and bold floral designs, Leatham has curated an exquisite installation, transforming the Resort further into an oasis of vibrant beauty and elegance, and offering guests an immersive celebration of nature and artistry.
October 23, 2024 03:00 PM
Four Seasons continues to shine with international recognition for its exceptional bar concepts, securing two spots on the coveted World’s 50 Best Bars List. During the ceremony in Madrid on October 22, 2024, the World’s 50 Best Bars Academy —comprising 680 anonymous drink experts from across the globe — revealed outstanding results.
October 23, 2024 04:00 PM
The Kyúb restaurant at Four Seasons Hotel Casablanca unveils a unique gastronomic experience, marking the Atlantic coast with a distinctive culinary imprint. Nestled in the heart of the Hotel’s lush gardens, Kyúb stands out for its creative fusion of coastal cuisine and Latin American inspirations, celebrating fresh, local ingredients. Whether indoors or on the terrace, this culinary gem offers an idyllic retreat, perfect for relaxation and the discovery of unique flavours.
October 24, 2024 03:00 PM
ATLANTA (October 24, 2024): Today, Atwell Suites announced expansion of its U.S. presence with the upcoming openings of three new hotels in Kansas City, Mo., Henderson, Nev., and Fort Worth, Texas. These additions build upon previously opened properties in Miami, Denver and Austin, further expanding IHG Hotels & Resorts’ all-suites, upper-midscale hotel brand.
October 24, 2024 04:00 PM
Fresh On Table, a leader in promoting local agriculture and sustainable food systems, has joined forces with the World Sustainable Hospitality Alliance (the Alliance) to create a strategic partnership aimed at advancing sustainability across the global hospitality sector.
October 24, 2024 04:00 PM
Funding will support 16 nonprofits creating career development and job opportunities, addressing food insecurity, strengthening local biodiversity efforts and uplifting communities around the world
October 24, 2024 05:00 PM
Company Raises Full-Year 2024 EPS Outlook and Reaffirms Remaining Outlook. Grows System Size by 4% and Development Pipeline by 5%
October 25, 2024 08:30 AM
Global hospitality brand, Millennium Hotels and Resorts (MHR) is proud to announce the relaunch of MyMillennium, its global travel loyalty programme, offering enhanced benefits for guests. With three new tiers – Classic, Silver, and Prestige – members can now enjoy personalised experiences, exclusive rates, and enhanced rewards across stays, dining, and more.
October 25, 2024 08:48 AM
Cruises:
The cruise industry is witnessing a remarkable resurgence, with 2024 marking a record-breaking year as global cruise bookings surged by 344% from January to October compared to the same period in 2023, according to Trip.com. This growth highlights a global trend of travelers re-embracing cruise vacations, seeking diverse destinations and unique experiences within a single trip.
October 25, 2024 08:17 AM
Retail, E-commerce, F&B, Healthcare:
Lionel Messi surprised families at the event featuring character reveal and new Hard Rock kid's menu offerings.
October 24, 2024 08:30 AM
The Alliance seeks to solve legacy issues with the introduction of SmartCards—next-generation digital tools that offer more than just stored value. SmartCards enable real-time transfers, balance checks, and programmable rules via smart contracts, providing brands unparalleled control over their loyalty programs.
October 25, 2024 08:15 AM
By partnering with Rokt, Ulta Beauty can broaden its advertiser mix, diversify its revenue streams and enhance its guest experience. Rokt's technology gives Ulta Beauty complete control of the customer experience. Ulta Beauty will be able to drive increases in app downloads, beauty services and reward program sign-ups.
October 25, 2024 08:25 AM
Launch Loyalty, powered by Careington International Corporation, has helped dentists and Dental Support Organizations (DSOs) nationwide achieve rapid growth by successfully designing and delivering custom, full-service, in-office membership plan solutions.
October 25, 2024 08:26 AM
The 2024 survey reveals that 70% of Americans struggle with rising grocery bills, with nearly all respondents relying on digital and loyalty tools to help offset costs
October 25, 2024 08:27 AM
Having built and managed excellent global teams from the founding stage to scale-ups, Ginio will play a key role in shaping the strategy for the company's continued growth.
October 25, 2024 09:00 AM
Personalization, Conversational Commerce, and Trust Define This Year's Shopping Season
October 25, 2024 10:13 AM
In a time when online and physical shopping are blending, Click-and-Mortar? shopping is rising as a popular approach. This hybrid shopping model caters to a growing preference for experiences that combine digital convenience with in-store interaction.
October 25, 2024 10:26 AM
This research explores the extent to which consumers perceive the use of third-party food-ordering apps as effort, the subsequent effects on brand loyalty and the role of perceived risk. The results show a direct and positive effect of perceived effort on brand loyalty toward the food service provider. Service providers can apply the findings by making consumers more aware of their effort on value co-creation, thus gaining an increase in brand loyalty.
October 25, 2024 10:39 AM
The McKinsey report on MENA's grocery sector highlights strong growth in modern trade, eGrocery, and discount formats, driven by increasing consumer demand for convenience, value, and premium products. Retailers that leverage digital innovations, AI, and emerging eB2B platforms can capitalize on these trends to enhance profitability and meet evolving consumer expectations.
October 25, 2024 11:57 AM
Transport, Fuel Retail & Mobility:
Sinclair emerged as the standout winner for both the Consumer Loyalty Index (CLI) and brand trust. CLI is calculated based on overall satisfaction and likelihood to recommend. Sinclair's dedication to customer service and trustworthy operations made it a clear favorite among consumers.
October 25, 2024 08:00 AM
A new electric vehicle charger includes plans for customizable media options and seamless integration with loyalty programs, allowing convenience store retailers to offer personalized experiences that drive consumer engagement and revenue.
October 25, 2024 10:36 AM
Payments, Finance, Property & Insurance:
Through this seamlessly integrated solution, mutual customers of the two companies will enjoy the convenience and speed of texting through SMS and MMS while maintaining compliance and trust, fostering long-term relationships between financial institutions and their consumers.
October 25, 2024 11:30 AM
Loyalty Technology, Solutions & Consulting:
Per SAS, traditional AI to surge, GenAI hype will spring a leak, campaign management will be back in vogue and more.
October 25, 2024 08:46 AM
Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution. New?Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact Center will change how businesses interact with and support their customers
October 25, 2024 10:44 AM
Haydar brings over 20 years of experience building diverse partner ecosystems and successful go-to-market strategies for SaaS and technology companies.
October 25, 2024 12:15 PM
Ascenda, the world's most connective rewards ecosystem, today announced the launch of its new loyalty-as-a-service offering. The groundbreaking model challenges established industry norms and maximizes business outcomes for financial institutions through effortless access to scalable, aspirational rewards propositions that deliver outsized returns.
October 25, 2024 12:21 PM
The Lacek Group's report emphasizes AI's role in achieving infinite personalization, enabling brands to customize every interaction to an individual’s preferences and engagement patterns. Through adaptive content, optimized message timing, and personalized testing, brands can enhance customer connections, resulting in higher engagement and loyalty
October 25, 2024 12:25 PM
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