GLO Weekly: Global Loyalty News - November 1, 2024 (Week 44)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: GLO WAF Interview: Evgenia Starkova, SkyTeam ? Star Alliance ? AirAsia ? Qantas ? Oman Air ? Air Canada ? Ethiopian Airlines ? Emirates ? Swiss ? Riyadh Air ? Japan Airlines ? Turkish Airlines ? Marriott ? Hyatt ? Minor Hotels ? IHG ? Four Seasons ? Hilton ? Accor ? Lidl ? McDonalds ? Payback ? Sainsbury's ? Mastercard ? Loyal Solutions ? Loyalty Reports
GLO Featured:
00:00 On the recent developments at SkyTeam ? 02:39 On the role as the alliance umbrella to enhance CX ? 05:41 On SkyTeam's future plans for lounges ? 08:14 On intermodal partnerships ? 11:18 On sustainability ? 12:52 On key priorities and key challenges ? 15:47 Magic wand question
October 30, 2024 10:30 AM
00:00 On the recent developments at SkyTeam ? 02:39 On the role as the alliance umbrella to enhance CX ? 05:41 On SkyTeam's future plans for lounges ? 08:14 On intermodal partnerships ? 11:18 On sustainability ? 12:52 On key priorities and key challenges ? 15:47 Magic wand question
October 30, 2024 11:00 AM
Airlines, Alliances & Airports:
Emirates has signed two Memorandum of Understandings (MoUs) with Vietnam Airlines and VietJet, aimed at strengthening connectivity and offering more travel choices between Dubai and its Vietnamese gateways Ho Chi Minh City and Hanoi.
October 20, 2024 05:30 PM
Le Méridien Kuala Lumpur is delighted to collaborate with Malaysia Airlines to bring the joy and richness of Deepavali to travellers at all of the airline’s Golden Lounges in KLIA Terminal 1 from?31 October to 6 November 2024.
October 28, 2024 06:05 PM
In celebration of Diwali, Emirates is marking the Hindu festival onboard flights to and from India, from 28 October to 4 November. Diwali delicacies will be served in all classes and select lounges to customers travelling between Dubai and Ahmedabad, Bengaluru, Cochin, Chennai, Delhi, Hyderabad, Thiruvananthapuram, Kolkata, and Mumbai.
October 28, 2024 06:10 PM
Oman Air and Qantas, Australia’s largest airline, have taken their partnership to new heights with the launch of a new and exciting loyalty programme offering. Sindbad members will soon be able to redeem their Miles on flights with Qantas, which operates an extensive network including Australia, New Zealand, the South Pacific, with Qantas members able to access the same benefits on Oman Air’s network.
October 28, 2024 06:20 PM
Saudia, the national flag carrier of Saudi Arabia, has officially launched its inaugural flight from King Fahd International Airport in Dammam to Beijing, the capital of the People's Republic of China. The new route will operate twice a week in each direction, as part of a connecting flight from King Abdulaziz International Airport in Jeddah.
October 28, 2024 06:30 PM
After a record-setting summer season with nearly 48 million customers traveling with United, today the airline makes it even easier for customers to keep adventuring as temperatures cool down.
October 28, 2024 06:35 PM
Air Canada is honoured to have been recognized once again with a Five Star Global Airline Award at the Airline Passenger Experience Association (APEX) 2025 Awards, recognizing its continued commitment to excellence. This is the sixth time in seven years that the airline has been awarded an APEX Five Star rating, which is based on customer feedback.
October 29, 2024 05:25 PM
Qantas customers will continue to be able to fly between Sydney and Lord Howe Island for years to come as part of an agreement with regional airline Skytrans.
October 29, 2024 05:45 PM
Virgin Atlantic’s Flying Club has today become the first UK programme to allow members to pay for any seat onboard with Virgin Points. This is in addition to the launch of new Saver reward seats in every cabin and increased points earn rates in Premium and Upper Class.
October 30, 2024 06:50 PM
SWISS will be further expanding its route network in its 2025 summer schedules with the introduction of new non?stop services between Zurich and Ni? (Serbia), Heringsdorf (Germany), Montpellier (France) and Dubrovnik (Croatia). SWISS will also be continuing the new non-stop Geneva-Berlin service launched this winter in next year’s summer schedules.
October 30, 2024 06:55 PM
Star Alliance, the world's leading global airline alliance, firmed up its key management appointments aimed at further enhancing its strategic focus on a seamless experience for member airline customers as they benefit from the Star Alliance network.
October 31, 2024 10:45 AM
Cathay Pacific is delighted to have commenced its non-stop passenger service between Hong Kong and Riyadh on Monday, 28 October 2024, offering customers from Hong Kong and across Asia-Pacific an exciting opportunity to explore the capital and financial centre of Saudi Arabia, and experience the diverse cultural offerings of the Middle East. These flights also connect more customers from the Middle East to Hong Kong, the Chinese Mainland and beyond.
October 31, 2024 01:10 PM
Ethiopian Airlines, Africa’s leading aviation group, is pleased to announce its recognition as the winner of the ‘Best Overall in Africa’ at the prestigious 2025 APEX Passenger Choice Awards. The awards ceremony took place in Long Beach, California, on 28 October 2024.
October 31, 2024 01:15 PM
Long Beach, California, USA - Japan Airlines (JAL), a member of the oneworld? alliance, has achieved APEX(*1) “WORLD CLASS” status as the world's highest standard airline, making it the only Japanese airline to be recognized for the fourth consecutive year.
October 31, 2024 01:25 PM
The time has come: in a few days, Lufthansa Allegris First Class, the flagship of the new cabin on long-haul routes, will take off on a scheduled flight for the first time. The first destinations will be Bangalore on November 9 and Mumbai (both in India) a little later, on November 15, which will then be served alternately with the new First Class.
October 31, 2024 01:35 PM
Aramco, one of the world’s leading integrated energy and chemicals companies, and Riyadh Air, the Kingdom of Saudi Arabia's new premium international airline, have signed a Memorandum of Understanding (MoU) during the FII 8th?Edition in Riyadh. The MoU sets the stage for potential collaboration in areas, such as low-carbon fuel supply and sustainability.
October 31, 2024 01:40 PM
Emirates, the world’s largest international airline, has further bolstered its presence across Africa, with the introduction of additional flights to Entebbe, Uganda; Addis Abba in Ethiopia; and Johannesburg, South Africa.
October 31, 2024 01:40 PM
Turkish Airlines, the flag carrier of Türkiye, has been awarded the prestigious 'World Class' award by APEX (Airline Passenger Experience Association) for the fourth consecutive year, maintaining its place among the 10 airlines in the world that have received this prestigious award.
October 31, 2024 01:45 PM
Oman Air has earned two of the industries most coveted awards, becoming one of only 10 airlines in the world to be awarded the prestigious APEX WORLD CLASS??by YATES+ award, and the first to gain the APEX WORLD CLASS??by YATES+ status for its Business Class Lounge at Muscat International Airport.
October 31, 2024 01:45 PM
Saudia, the national flag carrier of Saudi Arabia, announced its win as the World Class Airline 2025 for the fourth consecutive year at the APEX WORLD CLASS? Awards. This remarkable achievement further solidifies Saudia’s position as a leading carrier.
October 31, 2024 06:15 PM
Travelers have once again placed Scandinavian Airlines (SAS) among the world’s best, awarding the airline a Five Star rating in the 2025 APEX global customer rankings. This recognition, based on nearly one million passenger reviews of 600 airlines worldwide, reflects SAS' dedication to delivering outstanding travel experiences putting passengers first.
October 31, 2024 06:20 PM
Etihad Airways and Vietnam Airlines are set to work towards a collaboration for the benefit of their customers after signing a Memorandum of Understanding (MoU) for a potential agreement.
October 31, 2024 06:30 PM
Etihad Airways, the national airline of the United Arab Emirates, is enhancing its inflight dining experience through partnerships with local catering providers across India. With 2024 marking 20 years of Etihad flying to India, the collaboration brings authentic regional cuisine to guests across all cabins, ensuring genuine local flavours on every flight.
October 31, 2024 06:30 PM
Updated APD for commercial flights will take effect in April 2026. Economy fares will rise by ￡1 domestically, ￡2 for short-haul, and ￡12 for long-haul from April 2025, exempting children under 16.
November 1, 2024 07:30 AM
Hotels & Hospitality:
Hyatt Hotels Corporation announced today the opening of The Perennial Tianjin, a part of the JdV by Hyatt portfolio. As the fourth hotel to join the JdV by Hyatt brand in Greater China, The Perennial Tianjin brings a new level of style to the dynamic Tianjin South Railway Station Business District, creating a vibrant cultural hub for urban travelers.
October 25, 2024 03:00 PM
voco Hotels, a premium hotel brand under IHG Hotels & Resorts (IHG), has launched a new coffee brand called Birdie Bean. Using organic coffee beans sourced from Pu’er, Yunnan, the brand combines local specialty ingredients to uphold its commitment to environmental sustainability and provide guests with diverse experiences.
October 25, 2024 03:00 PM
Strategic joint venture will strengthen Hyatt’s position as a global leader in the all-inclusive space and boost the growth of Grupo Pi?ero's hotel division and its ability to reach new clients in key markets
October 28, 2024 03:00 AM
Four Seasons Hotel Abu Dhabi at Maryah Island unveils a selection of Diwali-inspired experiences including an exquisite three-course set menu and an elevated Diwali afternoon tea.
October 28, 2024 03:00 PM
As part of this year’s holiday celebration, Four Seasons Resort The Nam Hai presents an exclusive four-hands omakase experience at its signature Japanese restaurant, NAYUU. From December 24 to 31, 2024, Chef Alex Moranda of NAYUU will join forces with visiting Chef Quynh Brown of The Dandy Collection, Singapore to curate an exemplary menu that promises to delight discerning palates. The intimate omakase counter at NAYUU will play host to this rare partnership,
October 28, 2024 03:00 PM
Discover winter wonders in Jackson Hole, Santa Fe, Vail, and Whistler as Four Seasons reveals a season of unforgettable alpine adventures
October 28, 2024 03:00 PM
This milestone addition in Mexico reaffirms Marriott’s ongoing growth in the Caribbean and Latin America region and its continued expansion in the luxury segment.
October 28, 2024 03:00 PM
We are thrilled to introduce Motto by Hilton to Bentonville, offering travelers and outdoor enthusiasts a dynamic hub to discover all that this remarkable city has to offer," said Matt Disheroon, general manager, Motto Bentonville Downtown. "With our thoughtfully designed rooms, exceptional dining options, and unparalleled access to Bentonville's renowned trails, we look forward to welcoming guests to our launchpad to the city.
October 28, 2024 03:00 PM
Four Seasons Hotel Houston has been recognized with a 2024 Readers’ Choice Award by the publishers of ConventionSouth, the national multimedia resource for planning events in the South.
October 29, 2024 03:00 PM
Today, La Dolce Vita Orient Express announces the official appointment of three-Michelin-starred Chef Heinz Beck to lead the culinary program on board La Dolce Vita Orient Express, launching in Spring 2025. Chef Beck, with Beck and Maltese Consulting, will craft distinct dining journeys that highlight Italy’s landscapes, culture, and flavors through thoughtfully curated menus.
October 29, 2024 03:00 PM
Guests are invited to Elevate Above the Noise, unfolding new inspirations for art and food at Regent Shanghai on The Bund
October 29, 2024 03:00 PM
Anantara Kihavah Maldives Villas recently hosted Krug Champagne's historic first-ever underwater tasting in an extraordinary celebration for Global Champagne Day.
October 29, 2024 03:30 PM
Mercure Hotels is inviting the world to embark on a unique culinary journey with its new concept, 1000-Hours of Local Flavours. In recognition of the brand’s recent milestone of 1,000 addresses worldwide, select Mercure hotels will offer a distinct dish or beverage for 1,000 hours (42 days). This limited-time experience brings Mercure’s dedication to local discovery to life, encouraging guests to indulge in the flavours that make each destination truly special.
October 29, 2024 07:00 PM
Four Seasons Hotel Philadelphia announces a new partnership with Baby Brezza, a global leader in innovative products that make parenting easier, to offer an enhanced menu of family-friendly amenities in all guest rooms and suites. This collaboration reflects the Hotel’s commitment to providing exceptional experiences for families visiting the City of Brotherly Love.
October 30, 2024 06:00 PM
Through SevenRooms' powerful CRM and marketing suite, hyper-personalized campaigns are automatically created across email, text, and other marketing channels, leading to increased guest engagement, improved loyalty, and increased revenue and profitability.
October 31, 2024 07:30 AM
Avani+ Riverside Bangkok Hotel announces the opening of SIN, Bangkok’s newest and most exclusive rooftop bar. Set to officially welcome guests on 15 November, SIN takes guests up to the 27th floor of Avani’s flagship hotel. With expansive views of the city skyline and the Chao Phraya River, SIN provides an intimate atmosphere, accommodating just 80 guests seated or 180 standing.
October 31, 2024 06:00 PM
Hanoi, Vietnam – Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Sapa Hotel & Residences, a landmark luxury development set to bring Sofitel’s signature French elegance and cultural refinement to the breathtaking highlands of Northern Vietnam. This exciting new project will be a combination of 176 rooms and 436 residences. It is expected to open its doors in 2030, marking another milestone in the expansion of Sofitel’s portfolio in Southeast Asia.
October 31, 2024 06:00 PM
Lora, a vibrant new restaurant with a menu influenced by some of the Mediterranean’s most exciting culinary hubs, is set to put down roots in the Catalan capital this winter. Created in partnership with Studio Paskin, the creative hospitality studio behind the internationally acclaimed restaurants.
October 31, 2024 06:00 PM
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Crowne Plaza Podgorica – its seventh hotel in Montenegro, and second in the capital city. The converted property, owned by BIG CEE, is set to open by the end of 2024.
October 31, 2024 06:00 PM
As first reported by?LoyaltyLobby,?Marriott Bonvoy?has?decided?to once again grant a soft landing to anyone who doesn’t re-achieve the same or higher level of?Marriott Bonvoy elite status?in 2024. This means that at most, you’ll drop down one tier from the status you enjoyed in 2024 for the entirety of 2025 and through February 2026.
October 31, 2024 06:00 PM
领英推荐
Retail, E-commerce, F&B, Healthcare:
GEERS, Germany's number 1 hearing aid specialist, is a new PAYBACK partner. In more than 750 GEERS specialist shops in Germany, customers not only receive optimal, customised hearing solutions and first-class advice, but also PAYBACK points.
October 23, 2024 06:00 PM
Lidl is introducing a scan & go feature to its Lidl Plus app, enabling faster checkouts for users. Initially launching in Germany, the Netherlands, and Poland, the feature is already active in select Dutch stores and will soon roll out in Germany and Poland, as indicated by updates to the app’s terms and conditions.
October 25, 2024 09:00 AM
Wayfair Inc., the destination for all things home, announced its new loyalty program, Wayfair Rewards. Members who enroll in this program will unlock exclusive access to significant value and convenience, with a rich host of benefits including a reward offering that can be applied to future purchases, free shipping, exclusive sales, and special offers and discounts.
October 28, 2024 10:00 AM
Members can redeem Jolly Points online or in-store to enjoy a host of fun and flavorful Jollibee benefits, including delicious freebies, exclusive deals, and delightful surprises.
October 28, 2024 12:00 PM
Systemwide sales* to loyalty members across approximately 50 loyalty markets were over $28 billion for the trailing twelve-month period and nearly $8 billion for the quarter
October 30, 2024 06:15 AM
As BELLEMINT's exclusive retail partner, REVOLVE is expanding its digital presence, offering a distinctive blend of virtual and real-world fashion, designed to deepen customer engagement and expand its reach to new audiences.
October 30, 2024 07:00 AM
DoorDash gift cards and eGift options are now available on Giftcards.com and other major stores and retailers across North America. DoorDash is also leveraging BHN’s SaaS-based B2B gift card program to offer gift cards in bulk to businesses looking to incentivize customers, reward employees, fundraise and drive brand engagement.
October 31, 2024 06:15 AM
PetSmart is also available as a part of?Grubhub+, Grubhub's loyalty program that provides access to unlimited $0 delivery fees on eligible orders, making it even easier and more affordable for customers to treat their pets.
October 31, 2024 06:30 AM
Additionally, the first 25 MyLowe's Rewards members to visit in-store on Black Friday will receive a holiday "bucket of gifts" valued up to $150, along with a 20% off ($100 maximum discount) coupon for the following weekend.
October 31, 2024 06:45 AM
The wholesaler, known for having a red dot in its logo,? now offers points, or “dots”, for shoppers to earn on its mobile app. Shoppers can redeem the dots for free products at Save A Lot locations.
October 31, 2024 07:15 AM
The portfolio acquisition is expected at around ￡720 million, aligning with projected loan balances by Q1 2025, when the transfer is set to complete. Sainsbury’s will also partner with NewDay to develop a new Argos-branded digital credit option, gradually replacing current Argos card offerings with more flexible and convenient payment solutions for customers.
November 1, 2024 07:53 AM
Lidl has partnered with Disney+ to offer Lidl Plus app users in Germany access to the streaming service. Starting November 4, 2024, Lidl customers who meet a monthly spending threshold through the Lidl Plus app can select the ‘Standard with Advertising’ Disney+ subscription option via the app’s ‘Discount Collector Plus.’ Users can access Disney+ for free or at a reduced rate depending on their app usage, with the discount renewable each month.
November 1, 2024 07:56 AM
9M reported turnover CHF 10,371 million, CORE turnover 10,172 million, organic growth +6.6%, like-for-like +6.8%, CORE EBITDA CHF 1,012 million, EBITDA margin 9.9%, EFCF CHF 445 million (+46% YoY)
November 1, 2024 08:20 AM
Aldi Portugal has partnered with EDP Comercial to install and operate over 650 fast-charging stations at its stores across mainland Portugal, making it one of the largest electric mobility collaborations in the country and EDP’s most extensive project in the Iberian Peninsula.
November 1, 2024 08:32 AM
31 October, 2024 is the last chance for shoppers to apply for Aldi’s Superfan Card and win a year’s worth of groceries. The Superfan Card is Aldi’s way of celebrating its most loyal customer, with one winner chosen to be the first-ever recipient of this exclusive card.
November 1, 2024 08:38 AM
Shake Shack’s comprehensive loyalty programme will support the brand’s focus on technology.
November 1, 2024 08:55 AM
Entertainment, Sport, Telecom & Social Media:
The company has introduced its 2025 Elite Rewards Gifts and Experiences Catalogue to the Dynasty Rewards programme, offering participants the opportunity to earn unique travel and hospitality experiences.
November 1, 2024 08:30 AM
Transport, Fuel Retail & Mobility:
Around 31 million active PAYBACK users can now reward themselves with points at the 2,400 or so Aral petrol stations - whether refuelling, charging or shopping in shops and car washes at participating locations.
October 31, 2024 09:30 AM
Payments, Finance, Property & Insurance:
Casap, a disputes automation and fraud prevention platform, has raised $8.5 million to scale the first AI-powered solution for banks, credit unions and fintechs to intelligently tackle first-party fraud and automate disputes and chargebacks
October 29, 2024 09:00 AM
The awards program highlights innovative, creative and impactful deployments of Glia Unified Interaction Management. Glia honoured innovators across five distinct categories during its annual event, Interact 2024, in San Antonio, Texas.
October 30, 2024 06:00 AM
Setting a new benchmark within the financial services industry, the Mastercard UEFA Champions League credit card brings unique benefits and services to cardholders. The UEFA credit card is designed to cater to football enthusiasts and offers a one-of-a-kind rewarding experience.
October 30, 2024 02:30 PM
Motivation AI Company?Persado Reveals 45% of Consumers Would Switch Banks For More Personalized Experiences.
October 31, 2024 06:00 AM
Positioned under Stanbic’s Personal and Private Banking division, the affluent proposition exposes clients to exclusive and personalized solutions that will unlock a new realm of luxurious experiences for Stanbic’s esteemed clientele.
October 31, 2024 02:00 PM
Loyalty Technology, Solutions & Consulting:
Capacity helps more than 2,500 companies build stronger customer relationships with an AI-powered platform that improves self-service and boosts agent productivity.
October 28, 2024 11:00 AM
Built natively for the generative AI age, AI Analysts offer a new way for institutions to view contact center performance management; they make insights accessible, powerful and intuitive for everyone.
October 29, 2024 08:00 AM
Luxury Escapes will implement iLoyal with the goal of boosting consumer engagement and loyalty, serving a best-in-class unique user experience for over 7 million global customers.
October 30, 2024 06:30 AM
The partnership will provide a comprehensive, streamlined process for first-party data readiness, measurement, and activation, empowering retailers to optimize marketing campaigns, especially during the holiday season
October 30, 2024 06:45 AM
As technology continues to evolve at a rapid pace, XEBO.ai projects key trends and innovations that will revolutionize the customer service landscape by 2025.
October 30, 2024 11:30 AM
The new partnership agreement will significantly add to Loyal Solutions presence in Asia-Pacific, a key growth area for payment/card-linked loyalty.
October 31, 2024 10:00 AM
InRule Technology with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact.
November 1, 2024 07:00 AM
FLX ONE replaces legacy technologies, including critical components such as inventory, product definition and revenue accounting, with modern Offer, Order and Settle ready modules. At the same time, it leverages AI-powered insights across the platform to analyze customer behaviours and preferences, enabling airlines to drive personalized strategies in demand forecasting, pricing, and product trends.
November 1, 2024 08:30 AM
The partnership aims to incorporate smart contracts to simplify loyalty management for Hong Kong’s merchants, marking a significant step forward for Circle, the issuer of the USDC stablecoin.
November 1, 2024 08:45 AM
Reports, Research, Insights & Opinions:
A New Book from?BCG Provides the Playbook for Harnessing AI to Personalize the Customer Experience.
October 28, 2024 09:00 AM
Consumers continue to prefer credit card and restaurant gift cards while seeking more promotions and loyalty rewards during the holiday season.
October 28, 2024 01:00 PM
"Loyalty is up for grabs this holiday season..." said Van Ullen. "Our research revealed that shopper concern extends beyond just price... Incentives like free shipping, buy now pay later services, and elevated Cash Back will be important for maintaining a loyal shopper base."
October 28, 2024 02:00 PM
2024 Association Trends Study: Technology's Transformational Impact on Associations & Member Loyalty
Findings from this year's ninth annual report reveal that technology adoption directly fuels member loyalty and engagement. Respondents also reveal they see the opportunity of AI and its ability to help Associations deliver a more personalized member experience and improve workforce efficiencies.
October 30, 2024 06:10 AM
Survey shows rising consumer awareness, demand for certification, and the role of education in driving the adoption of regenerative products.
October 31, 2024 07:00 AM
The advent of personalised shopping is driving market growth, with a trend towards integration of AI.
October 31, 2024 09:00 AM
Jobs & Careers:
Location: New Territories, Hong Kong SAR. Click inside to apply.
Location: Hong Kong SAR. Click inside to apply.
Location: Agoura Hills, California, USA. Click inside to apply.
Location: Portland, Oregon, USA. Click inside to apply.
Location: Cambridge, England, United Kingdom. Click inside to apply.
Source: GLO
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