GLO Weekly: Global Loyalty News - July 26, 2024 (Week 30)
Global Loyalty Organisation
Global independent network of professionals in loyalty, customer engagement and loyalty innovation.
All you need to know this week about loyalty & CX: Delta ? Emirates ? Vietnam Airlines ? Etihad ? Southwest ? Qatar Airways ? Turkish Airlines ? American Airlines ? Lufthansa ? Virgin Atlantic ? VietJet ? Virgin Atlantic ? Marriott ? Accor ? Minor Hotels ? Radisson ? IHG ? GHA ? Plusgrade ? Hilton ? Carnival Cruises ? Tesco ? Deliveroo ? Ikea ? Alipay ? Lyft ? Gamification ? Loyalty reports ? Loyalty Careers & Loyalty Jobs.
Airlines, Alliances & Airports:
Vietnam Airlines has successfully implemented Amadeus’ enhanced passenger service system (PSS) technology, in addition to a host of other related technology solutions. This is a testament to the carrier’s ongoing digital transformation.
Vietnam Airlines: June 20, 2024 09:00 AM
A letter from Delta's CEO Ed Bastian to Delta's customers
Delta: July 22, 2024 10:50 AM
Adopting new technologies for increased passenger convenience and connectivity, the Qsuite Next Gen delivers a vast array of customisation options, ranging from ambient lighting to privacy controls, through its upgraded touchscreen Passenger Control Units.
Qatar Airways: July 23, 2024 06:30 AM
Today Virgin Atlantic has announced a crucial appointment to its senior leadership team, as Becky Woodmansee takes up the position of Chief People Officer, from 2 December 2024.
Virgin: July 23, 2024 09:00 AM
VietJet Air: July 23, 2024 10:00 AM
Net income of $10 million. Earnings per American Depositary Shares (ADS) of $9 cents.? Total operating revenue of $726 million, a 7.2% decrease.? Total revenue per available seat mile (TRASM) increased 12% to $8.89 cents.?Available seat miles (ASMs) decreased by 17% to 8.2 billion.
Volaris: July 23, 2024 12:00 PM
To celebrate the partnership's launch, Southwest? will surprise Customers on a select flight from Denver to Bozeman, Mont., (located near Yellowstone National Park) and a select flight from Denver to Fresno, Calif., (located near Yosemite, Kings Canyon, and Sequoia National Parks) with an exciting pop-up experience.
Southwest Airlines: July 24, 2024 06:15 AM
Wheels Up's industry-leading mobile app and website will allow travelers to effectively explore dynamic rates across dates and routes while tracking savings and loyalty progress.
GLO: July 24, 2024 06:30 AM
Turkish Airlines unveiled its new Crystal Business Class suite at the Farnborough Airshow 2024, featuring enhanced privacy, luxury amenities, and design elements emphasizing comfort and Turkish heritage for transcontinental flights.
Turkish Airlines: July 24, 2024 07:30 AM
“Boarding music doesn’t exist in isolation—it’s a core component of the premium experience we provide to our guests. The music, the lighting, and the care shown by our amazing crew members all work together to create a great first impression for our guests when they board."
Alaska Airlines: July 24, 2024 07:45 AM
American Airlines is the first U.S. airline to launch an automated tag for mobility devices, part of an ongoing commitment to improve wheelchair and mobility device handling across its network. Developed in-house by American’s Technology team, the tags are currently used in the airports where American and its regional partners operate.
American Airlines: July 24, 2024 10:40 AM
The following update was shared internally with all Delta employees on Tuesday, July 23
Delta: July 24, 2024 11:00 AM
On a preliminary basis, Lufthansa Group has achieved an Adjusted EBIT of EUR 686 million in the second quarter of 2024 (previous year: EUR 1.1 billion). In particular, a market-related decline in yields in all traffic regions – especially in Asia – had a negative impact. Unit costs of the Group’s passenger airlines in the second quarter were at previous year's level. Adjusted free cash flow of Lufthansa Group amounted to EUR 573 million.
Lufthansa: July 24, 2024 11:00 AM
This move follows the example of Lufthansa, Swiss, and other Lufthansa Group members, which recently introduced a passenger surcharge of up to €72 on all flights originating from the European Union, the UK, Norway, and Switzerland starting January 1, 2025.
Virgin: July 24, 2024 11:00 AM
The opening of the SFO Alaska Lounge marks the completion of Alaska Airlines' two-year, $30 million relocation project to Harvey Milk Terminal 1 and aligns with their $3 billion investment to enhance infrastructure and guest experience at major West Coast hubs.
Alaska Airlines: July 25, 2024 08:30 AM
Trusted inflight connectivity solution chosen to enhance passenger experience and loyalty.
GLO: July 26, 2024 06:45 AM
Vietjet and Airbus signed a contract earlier this week at the Farnborough International Airshow 2024 to purchase 20 new-generation widebody A330neo (A330-900) aircraft, valued at USD7.4 billion.
VietJet Air: July 26, 2024 07:00 AM
Turkish Airlines, the airline flying to more countries than any other, is committed to enhancing its in-flight experience through the integration of latest developments and innovative technologies. In line with this strategy, the national flag carrier is working to provide all passengers with free, unlimited, uninterrupted and fast connectivity service within two years, starting from the end of 2025.
Turkish Airlines: July 26, 2024 08:30 AM
With its extensive network in Australia, Qatar Airways will kickstart the Lions journey to the continent where it also gives fans ample opportunities to witness the excitement of the tour first-hand - seamlessly connecting passengers to multiple gateways with 42 weekly flights to Adelaide, Brisbane, Melbourne, Perth and Sydney.
Qatar Airways: July 26, 2024 08:50 AM
Warner Bros. World brings the park experience directly to travellers with its first-ever branded aircraft and exclusive themed lounge at Zayed International Airport The collaboration marks the first-ever partnership of its kind in the region, offering an unparalleled experience. Guests can look forward to immersive escapes within the lounges as they are transported into the world of their favorite characters, offering a taste of the park’s grandeur before taking flight.
Etihad Airways: July 26, 2024 11:50 AM
Highest-ever quarterly revenue of $14.3 billion. Second-quarter net income of $717 million, or $1.01 per diluted share. Excluding net special items1, second-quarter net income of $774 million, or $1.09 per diluted share. Generated operating cash flow of approximately $1.1 billion and free cash flow2 of approximately $850 million in the second quarter. Reduced total debt3 by approximately $680 million in the second quarter.
American Airlines: July 26, 2024 11:59 AM
Hotels & Hospitality:
Ideal for families or a group of friends traveling together, the package can be explored with a variety of suite and multi-bedroom collections. The packages include a four-night stay at any of these three resorts, with each one offering a slightly different curated offering. Each package comes with the 20,000 bonus Bonvoy points, and must be booked by 17 August, 2024, valid for stays until 30 June, 2025.
Marriott International: July 22, 2024 10:00 AM
S Hotels and Resorts PCL?(SHR), the international hospitality company under?Singha Estate PCL?(S), is celebrating the global Plastic-Free July movement by introducing innovative holiday experiences focused on sustainability and nature. As environmentally responsible tourism gains momentum, SHR is committed to reducing plastic waste and promoting sustainable practices.
GLO: July 22, 2024 12:40 PM
Strong Developer Value and Elevated Owner Experiences Continue to Fuel Growth for Marriott Branded Residences Portfolio
Marriott International: July 22, 2024 02:15 PM
Accommodation support and logistical assistance will be extended to "Inspired by KM" activities, with Kylian Mbappé leveraging Accor's expansive reach through awareness activations across Accor group channels, notably via its loyalty and distribution platform, ALL.com. This strategic collaboration also enriches ALL.com's appeal, harnessing Kylian Mbappé's notable influence to attract members and guests while staying true to Accor's core values. T
Accor: July 23, 2024 06:00 AM
This marks the debut of the luxury Tivoli Hotels & Resorts and upscale NH Hotels & Resorts brands in Northwest China. Upon opening in 2026, the project is expected to welcome guests from around the globe.
Global Hotel Alliance: July 23, 2024 06:45 AM
The opening of Park Inn by Radisson Makkah Thakher Algharbi marks another significant milestone in the Group’s expansion in Saudi Arabia. This opening also follows the recent launch of Park Inn by Radisson Makkah Thakher Alsharqi, and helps further cement the Group’s presence in the Holy City.
Radisson Hotels: July 23, 2024 07:30 AM
“We are delighted to grow the Raffles global family with Raffles Tokyo, which will feature the brand’s world-renowned hallmarks including?personalised Butler Service and an inspiring environment where anything is possible for our guests.
Accor: July 24, 2024 07:00 AM
This accolade reflects the brand’s dedication to meeting and exceeding guest expectations with its signature hospitality and rare, enriching experiences in desirable locations with properties such as The Gritti Palace, a Luxury Collection Hotel, Venice, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, and The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel. Within the same category, The Ritz-Carlton was awarded the second-highest ranking.
Marriott International: July 24, 2024 08:00 AM
The 321-Room Hotel Welcomes Trailblazing Business and Leisure Travelers to Northernmost Island of Hokkaido, Famous for its Picturesque Landscapes, Skiing and Spellbinding Annual Snow Festival.
Marriott International: July 24, 2024 09:00 AM
The loyalty program merges the erstwhile bookers program with the customer loyalty, where guests can earn points across stays, F&B and experiences within the group. Guests may redeem their points across the group but also across a massive, curated rewards store, with retail partners, travel and other experience providers.
GLO: July 25, 2024 06:30 AM
Plusgrade and Global Hotel Alliance introduce the Buy D$ feature, allowing GHA DISCOVERY members to buy the rewards currency at a discounted rate for a limited time. Plusgrade's innovative loyalty solutions drive ancillary revenue and elevate guest experiences for its partners in the hospitality, air, rail and cruise sectors by delivering customizable and tailored solutions.
Plusgrade: July 25, 2024 07:30 AM
Guests of InterContinental can now seamlessly traverse time zones using Timeshifter’s pioneering jetlag-combatting technology, one of several initiatives being introduced to help fight travel fatigue.
IHG? Hotels & Resorts: July 26, 2024 07:03 AM
Hampton by Hilton London Heathrow Bath Road joins four Hilton properties at Europe’s busiest airport
Hilton Worldwide Holdings Inc.: July 26, 2024 08:40 AM
The magical holiday experience to debut in San Antonio, Texas. ICE! welcomes two holiday favorites to this year’s lineup including Frosty the Snowman? and New Line Cinema’s Elf?.
Marriott International: July 26, 2024 08:45 AM
This month, the Kepler International Hospitality Academy (KIHA) is launching its inaugural hospitality educational program, set to take place in Amsterdam on 7 October 2024. As the first of its kind, KIHA aims to evolve current luxury hospitality models with a focus on impact-positive hospitality. The academy is responding to the rapidly changing expectations of affluent consumers and the need for hoteliers to prioritize people and the planet.
GLO: July 26, 2024 11:00 AM
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Cruises:
领英推荐
As the P&O Cruises Australia brand retires early next year, the Pacific Encounter and Pacific Adventure ships will be rebranded and operated by Carnival Cruise Line brand.
Carnival Cruise Line: June 6, 2024 07:45 AM
World's largest cruise company finalizes agreement with Fincantieri for three new landmark cruise ships scheduled for delivery in 2029, 2031 and 2033. New ships to take Carnival Corporation's LNG-powered fleet to 16 ships.
Carnival Cruise Line: July 24, 2024 09:10 AM
Retail, E-commerce, F&B, Healthcare:
Shoppers can complete up to 10 challenges to earn a total of ￡50 in Clubcard points over a six-week period. However, there's a way to double the points, allowing lucky winners to claim ￡100 worth of points.
Tesco: July 22, 2024 12:00 PM
Heritage Grocers Group announced that it has expanded its customer loyalty program to its El Rancho Supermercado banner, which operates 29 stores in Texas and Kansas.
GLO: July 22, 2024 12:30 PM
Loyalty for Borderless Accounts enables guests to link their loyalty accounts to Olo's Borderless solution, simplifying the checkout process by removing the need for passwords and manual credit card entries.
GLO: July 22, 2024 01:00 PM
This follows the opening of its 100th mobile pick-up point this week after a successful nationwide rollout last year. The next-day service, free for orders over ￡100 and costing ￡5 for orders below, was piloted in 2022.
Ikea: July 22, 2024 03:00 PM
Boasting hundreds of millions of monthly players, Candy Crush Saga provided Maybelline a strategic platform to tackle its key objectives. From driving customer acquisition and fostering loyalty to amplifying product awareness and deepening engagement, Maybelline created meaningful connections with both players and beauty enthusiasts alike, leaving a memorable ad experience.
GLO: July 22, 2024 07:00 PM
Chris Kung will lead the transformation and acceleration of the company's Loyalty and e-Commerce initiatives. Kung joined the company on July 15, reporting to Bernard Acoca, Chief Executive Officer of Zaxbys.
GLO: July 24, 2024 06:00 AM
The company's loyalty program growth followed a strategic overhaul of its rewards system during the quarter. In early April, Albertsons introduced a simplified, points-based program with an automatic cash-off redemption option.
GLO: July 24, 2024 06:45 AM
This initiative supports Generika Drugstore’s ginhawa promise by providing access to affordable, high-quality generic medicines and essential healthcare services, including its Plus Services like the Libreng Konsulta program with partner doctors and free blood pressure monitoring. The 5% discount under this partnership applies to room and board at all HMN hospitals.
GLO: July 24, 2024 10:30 AM
This collaboration will allow Qashio users to seamlessly exchange their Qashio Points for Shukrans, enhancing the value and flexibility of both loyalty programs for companies across the UAE
GLO: July 25, 2024 06:00 AM
The new loyalty app, The Bloc Rewards, is designed to reward visitors for shopping, dining, and enjoying our vibrant community.
GLO: July 25, 2024 06:15 AM
This exclusive program offers members instant savings with 10% off homecoming dresses, accessories, shoes, and alterations plus free gifts and additional perks.
GLO: July 25, 2024 06:45 AM
A significant takeaway from Chipotle's performance is the importance of convenience in attracting customers. The opening of 52 new restaurants, most of which include Chipotlanes—drive-thru lanes for digital orders—highlights a strong consumer preference for quick and easy dining solutions
GLO: July 25, 2024 09:00 AM
The market research company Service Value, in cooperation with the BILD newspaper, conducted an extensive customer survey to determine that PAYBACK is the clear leader in the “bonus systems” category.
Payback: July 26, 2024 08:35 AM
Entertainment, Sport, Telecom & Social Media:
CINEMAONE Limited has launched a new shareholder loyalty programme which will allow the company to reward its shareholders who’ve watched the company rebound over the last four years.
GLO: July 22, 2024 01:45 PM
Transport, Fuel Retail & Mobility:
CITGO Petroleum Corporation is taking its Club CITGO Customer loyalty program to new heights with customer-facing enhancements and technology upgrades.
GLO: July 23, 2024 06:15 AM
The extension allows Lyft Direct cardholders to continue benefiting from free instant pay after every ride, a rich cashback rewards program.
GLO: July 26, 2024 06:30 AM
Payments, Finance, Property & Insurance:
Multimarket partnership will see the launch of Alshaya Group’s loyalty programme Aura and Mastercard co-branded credit cards to offer customers benefits across more than 70 brands
Mastercard: July 20, 2024 09:00 AM
Beginning from onboarding in our customer lifecycle journey, the Unity Bank Cashtoken Partnership commenced?as a loyalty and reward scheme to reinforce the benefits of e-banking platforms.
GLO: July 22, 2024 09:30 AM
This unique program is set to transform the way mortgage brokers operate, providing them with unparalleled benefits and rewards while revolutionizing their businesses.
GLO: July 22, 2024 02:00 PM
Alipay+ merchants in Europe saw a 27% year-on-year increase in transactions made from its partner e-wallets, many of which are mobile payment leaders in Asia.
GLO: July 25, 2024 08:00 AM
Loyalty Technology, Solutions & Consulting:
Etraveli Group and Outpayce from Amadeus have partnered to integrate the Precision fraud detection tool into Outpayce’s Xchange Payment Platform, enhancing fraud management for the travel industry.
Amadeus: July 24, 2024 07:15 AM
Founded in October 2022 in Bengaluru, Monet initially focused on blockchain-based hiring referrals. However, the founders shifted to loyalty rewards after identifying a significant issue in the loyalty market.
GLO: July 25, 2024 07:00 AM
The partnership will help the gift card reach an even larger audience outside the marketplace platform
GLO: July 25, 2024 11:00 AM
Reports, Research, Insights & Opinions:
Power of Satisfaction report surveyed 5,500+ consumers enrolled in loyalty programs, shedding light on what drives consumer satisfaction, engagement, and value in modern loyalty programs.
GLO: July 19, 2024 02:30 PM
"Our research found that two-thirds of Americans are living paycheck to paycheck—amid this, they need a source of reliability and consistency. Rather than contribute to uncertainty through practices like shrinkflation, brands have the ability to lend a sense of clarity and stability to our 'resigned' consumer."
GLO: July 25, 2024 11:30 AM
In its 14th year, the report unveils the brands that are winning by offering a strong loyalty experience and highlights new challenges and solutions for brands that have seen declines in consumer connection.
Bond Brand Loyalty: July 26, 2024 06:00 AM
Collinson publishes study diving into booking, spending, travelling and loyalty patterns of sports and music fans. Research was conducted among a sample of 8,537 travellers from 17 countries and territories.
Collinson: July 26, 2024 08:00 AM
Jobs & Careers:
Location: New York, USA. Click inside to apply.
American Express: July 24, 2024 12:00 PM
Location: New York, USA. Click inside to apply.
GLO: July 26, 2024 07:45 AM
Location: San Fransisco, USA. Click inside to apply.
GLO: July 26, 2024 08:15 AM
Location: Hong Kong. Click inside to apply.
GLO: July 26, 2024 11:00 AM
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