GLO Loyalty News Weekly: 10/03/23, (Week 10)

GLO Loyalty News Weekly: 10/03/23, (Week 10)

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发布日期: 2023年3月10日
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All you need to know in global loyalty & CX news this week.

GLO Events:

GLO Expert Roundtable SUMMARY - Loyalty & Artificial Intelligence: Applications, Challenges & Solutions

Featuring:?Chuck Ehredt,?CEO?Currency Alliance;?Anthony Wintheiser,?Chief Product OfficerKognitiv;?Ricardo Pilon,?ChairPamona Capital & Advisors

  • AI in Loyalty and across commercial airlines business cycle: challenges & benefits of implementation?
  • AI evolution and implementation in loyalty: case analysis
  • AI use in loyalty marketing
  • Right data” input and AI algorithms: accuracy of data and implementation of results
  • Organisational & system framework required to successfully operate AI

Link to the summary - GLO Expert Roundtable SUMMARY - Loyalty & Artificial Intelligence: Applications, Challenges & Solutions

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Airlines & Alliances News:

Delta Airlines (USA) new ‘Kaleidoscope’ campaign: Explore what’s possible

Delta earns a spot on Fast Company’s annual list of Most Innovative Companies 2023

Virgin Atlantic officially joined SkyTeam Alliance on March 2

Austrian Airlines simplifies status programme from 2024: New Points system for frequent flyers

Austrian Airlines and DO & CO are bringing back ?Flying Chefs“: Culinary highlights in the skies

Austrian Airlines annual result 2022: in an upswing with slight annual profit

SWISS unveils new ‘SWISS Senses’ air travel experience with totally new cabin interiors

SWISS serves up St. Gallen gourmet specialities from the Neue Blumenau

SWISS Air expands its ‘Green Fares’ Europewide

Virgin Atlantic Flying Club changes ANA Awards costs

Southwest Airlines (USA) offers rapid rewards to members 3 new opportunities to accelerate their way to A-LIST & A-LIST Preferred Status

Alaska Airlines partners with Punky Aloha Studio on Hawai?i-themed airplane

U.S. Department of Justice sues to block JetBlue, Spirit Merger

Qatar Airways announces Indian Superstar Deepika Padukone as Global Brand Ambassador

AirAsia Super App Introduces Queuing Service to Help Tourists and Locals

Vistara (India) kickoffs rewards points transfer fest

Cebu Pacific (Philippines) Launches Month-Long Seat Sale to Celebrate 27th Anniversary

Lufthansa vs. ASA dispute relating to 2022 Lufthansa's Green ad campaign

Delta’s Chief Sustainability Officer Pam Fletcher on sustainable travel: A ‘business imperative’

Azul Linhas Aéreas (Brazil) signs Chooose (Norway) carbon calculation partnership

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Hotels & Hospitality

Marriott Bonvoy Changes Point Conversion Rate To United Airlines MileagePlus

Marriott Bonvoy and The Ritz-Carlton are once again inviting members to experience the thrill of Mercedes-AMG PETRONAS F1 Team.

Jumeirah Hotels & Resorts Announces Partnership with Williams Racing

Wyndham Rewards Unveils Limited-Edition Minibar Stocked with Over a Month of Free Stays and Snacks

Forbes Travel Guide Partners With Mint Werx and Vivid Labs to Advance Web3 Technology and Innovation in Luxury Hospitality

领英推荐

Deutsche Hospitality (Germany) relaunches H Rewards Loyalty Program with More Flexibility and Personalization

?

Retail, Transport & Real Estate:

Starbucks (USA) Odyssey reward program's newly released ‘The Siren Collection,’ its 1st limited-edition NFT drop & it is sold out in 18 minutes

Amazon (USA) is rumoured to launch NFTs next month to tie real-world assets to tokens and NFTs

Victoria’s Secret & PINK Announce Pilot of New Loyalty Program, the VS & PINK Collective

Target (USA) Unveils 2023 Strategic Investments to Fuel Growth and a Differentiated Guest Experience

Boots (UK) revamps Advantage Card: ‘biggest ever investment’ in value & an instant 10% discount on own-brand products

Ocado (UK) becomes the first UK grocer to give all its customer data to marketers to understand customer behaviour

Qlik rolled out Across Fenwick stores (UK) and business teams To generate a complete picture of customers and drive analytical decision-making

Cheddar, a cashback and payments platform, announced partnerships with Calvin Klein and Tommy Hilfiger

Yango (Dubai) launches loyalty scheme Yango Plus

Lyft and Bilt Rewards Announce Partnership

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Finance & Payments:?

CITIC Bank (China) Credit Card Center partners with Ascenda (Singapore) to grow the payments business

Ahli United Bank B.S.C (Bahrain) and Mastercard Sign Exclusive Strategic Partnership in Bahrain

AMEX GLOBAL BUSINESS TRAVEL reports Q4 and FY 2023 results: Recovery 'Outpacing the Broader Market'

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Loyalty Technology:?

Malaysia Airlines signs 5-year deal with IBS Software

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Reports:?

Amadeus / Microsoft report: how to help travellers get the most out of every trip

2023 Most Innovative companies in travel & retail by Fast Company: Delta, Canary Tech, Clare's, etc.

5WPR (USA) Releases 2023 Consumer Culture Report

?

People & Appointments / Resignations:

Ashwin Bhat, Chief Commercial Officer at Lufthansa Cargo, was newly elected to the SWISS Board of Directors

Portugal’s government fires CEO of state-owned airline TAP

Holland America Group's Natalya Leahy appointed President of Seabourn

Rosewood Hotel Group has appointed SVP of commercial Lucy Werner to Chief Commercial Officer

M&S (UK) has appointed Russell Johnson, ex-Meta, as its new Chief Data Scientist

Asda (UK) announces changes to the senior leadership team

Christopher Hart, ex-Asos, joins MatchesFashion (UK) as Director of Technology and Customer Experience

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