Giving and Receiving Feedback

Maybe one of the hardest things for pretty much anyone I know (yours truly being no exception) is giving feedback in a way that others can hear – and being able to receive it.

There is quite literally a whole section at your local bookstore (should you still have one) devoted to the subject. Concepts such as Radical Candor (developed by Kim Scott) provide a much-needed framework to make the process not just easier but also better.

Let me arm you with another tool which I found extremely helpful – and one we use all the time here at be radical. This one comes straight from my genius friends at the Stanford d.school:

IL/IW/WI – I like, I wish, What if

By facilitating feedback, for example at the end of a project session, in the form of three simple questions, starting with “I like…”, “I wish…” and “What if…” you create a space which allows for candid, honest feedback – delivered in a way that you can hear.

By creating a positive environment (especially with “I wish…” and “What if…”) you allow for critical feedback being given; in a way which has forward momentum and aims to make things better instead of a simple “this didn’t work/was bad”.

Give it a try – three small questions which have the power to change the way you give and receive feedback forever.

This post is part of the “The Heretic”, Pascal Finette’s insights into leadership in exponential times. For entrepreneurs, corporate irritants and change makers. Raw, unfiltered and opinionated — delivered straight to your inbox. You will like it. → https://theheretic.org