GigCXTalent & CX Advisory

The Customer Experience (CX) marketplace is a $1.2 Industry and is fast-paced, cost-sensitive, highly competitive and demanding. Business Process Outsourcing (BPO) and contact centers are under increasing pressure to deliver exceptional customer service while managing operational expenses. Leveraging GigCX (Gig Customer Experience) and Fractional work can offer significant advantages that if not leveraged, business are in danger of losing customers and the revenue they represent. Here’s why BPOs and Contact Centers should consider this innovative solution:

Cost Efficiency

One of the primary benefits of adopting GigCX is the substantial cost savings. Companies can save between 30% to 55% in operational and capital expenditures. This reduction is achieved through decreased need for infrastructure, commercial property, and other overheads associated with traditional staffing models. Gig workers typically do not require benefits, insurance, or tax payments, further reducing costs.

Flexibility and Scalability

GigCX offers unparalleled flexibility. Companies can scale their workforce up or down based on demand without the constraints of long-term contracts or the burden of full-time equivalent (FTE) liability. This model allows for quick ramp-up periods of 30-60-90 days and equally swift ramp-downs. Additionally, the ability to launch new programs within 10-21 days and conduct 30-minute program ramps ensures that businesses can respond rapidly to market changes and customer needs. Think Open-Enrollment, Tax Season, Retail, Insurance, FinTech, Gaming and many others.

Recruitment and Talent Access

Traditional recruiting can be time-consuming and resource-intensive. GigCX reduces the burden on recruiting, workforce management (WFM), and HR teams by tapping into a global pool of pre-vetted, industry-specific talent. This access to new talent pools ensures that businesses are not limited by geographical or political constraints, allowing them to source the best candidates regardless of location.

Operational Resilience

GigCX eliminates several operational risks. Without the need for commercial properties, companies are not exposed to infrastructure expenses or disaster recovery plans. The Gig model also mitigates attrition expenses, as Gig workers are often more satisfied with their flexible work arrangements. Additionally, compliance with standards such as HIPAA, SOCII, and PCI ensures that security and regulatory requirements are met.

Enhanced Performance

Fractional workers often bring specialized skills and knowledge to their roles, which can enhance overall service quality. They can work under existing quality assurance (QA) frameworks and supervisory structures, using either the company’s systems or their own. This integration ensures consistent performance and adherence to company standards.

Strategic Redundancy

GigCX is ideal for addressing redundancy and overflow needs, such as hard-to-staff shifts. This capability ensures that businesses can maintain high service levels during peak times or unexpected surges in demand without compromising customer satisfaction.

Leveraging GigCX and fractional work models can provide BPOs and contact centers with significant cost savings, flexibility, access to a broader talent pool, and enhanced operational resilience. As the industry continues to evolve, adopting these models can help businesses stay competitive and deliver superior customer experiences.

We’re the World’s First Fractional Workforce and CX Advisory. Based out of the United States. GigCXTalent is breaking boundaries, cutting new paths, challenging the status quo, and pushing the limits of what’s possible in customer experience. Combined with a World-Class Global Partner network, we deliver the industry’s most innovation, groundbreaking Customer Experiences and Solutions. Our network-based model helps our clients enable innovation, maximize customer interactions, and reimagining their CX delivery. Consulting, Advisory, and Outsourcing Solutions. Let's Talk