The Gift of Slowing Down: Why Relationships Matter

The Christmas season is an important time for reflection. It marks the end of a year and provides an opportunity to look at both the past and the future. As we reflect on all that has come to pass in 2024, we are astounded and blessed by the depth of our friendships, which have brought about a more fulfilling existence for each of us and a productive business year. God is good!

In the busyness of our lives, we often forget to slow down and take the time to embrace the friendships we have been gifted. As someone who is inclined to get straight to business, I must consciously remind myself to step back, listen, and take a sincere interest in the lives of the people I work with. This simple act of pausing and listening helps me recognize the dignity of each person I encounter and builds a richer, more meaningful life for both of us.

I am reminded of the first time this was brought to my attention over 30 years ago. I was working with an astute young lady who excelled at building relationships. As a result, she lived a life full of joy while simultaneously building a sizable customer base of her own. One day, during a meeting scheduled to discuss business and clients, I jumped straight to the point, as I typically did at the time. As was her custom, she attempted to start the conversation on a more relationship-based level. I was having none of it and quickly steered us back to business—I was busy and had a full plate.

What happened next took courage and wisdom on her part. She stopped speaking and simply listened as I went on about business, customers, goals, and work. After what seemed like a long time, I noticed she had sat back in her chair and was no longer contributing to the conversation. I finally asked if she had anything to add. She replied that she had plenty, but wasn’t sure I would like what she had to say. With that, I pushed my chair back and said, “Well, let’s hear it.”

She went on to explain that while I was certainly successful, I was missing out on a better life and lasting relationships with both my friends and clients. My tendency to prioritize business over personal connections was getting in my way. I was a bit miffed and unsure of what she meant, so I asked her to clarify.

She shared two pieces of wisdom that have stuck with me ever since:

1. Small talk leads to big talk.
2. People do business with people they like and trust.

If I didn’t slow down to build relationships along the way, my existence would feel hollow, and my client base would stop growing. In her words, “Slow down and see the dignity of each person you meet. Life will become a joy.”

Remember, relationships matter!

Merry Christmas,

Jay Toups President/CEO