Getting your vehicle serviced during the Covid-19 pandemic.
Ricardo Gomez
Senior Planner, Technical Development | Multi-Industry Strategist & Consultant | Technical Innovator | People Developer | Nissan Insider & Ambassador | Change Catalyst
There are many people working modified shifts and limited hours while exposing themselves to infection. Please think of them and their families as you decide whether or not to bring your vehicle to a repair facility for repairs and/or maintenance.
Service personnel need your business to support their families. They are paid based on how much work they do and/or how many cars come in the door. Technicians, service advisors, parts personnel, porters, detailers, service managers, cashiers, warranty clerks, etc, are all being affected similarly. They are living a catch-22 scenario in which they need you to come in but they also need to stay safe from infection. Help those in the automotive service industry by being thoughtful. There are legitimate reasons why you should bring your vehicle in for service and there are things that can wait. If you decide you need your vehicle serviced, great! All I ask is that you clean it like you want to prevent a loved one from being infected.
Should you bring your car in for a dashboard squeak that only happens once every third Wednesday and only when Jupiter is in transit across the Sun? Probably not. A cosmetic defect? Probably not. Should you bring your car in for regular maintenance because you are an essential employee? YES! Safety recall? YES!
How about rodent damage? Yes.
Should you bring your car in because of a noise under the hood, brake squeal, a vibration, check engine light, etc? YES! How about a suspension concern? YEEEES!
Need tires? Concerned about brakes? Timing belt due? Concerned after hitting a pothole? YES, YES, YES!!! You get the point. If you need help deciding don't hesitate to call your local service center. How about a coolant leak? YES! Any leak should concern you!!! Oil leaks? Absolutely! Weak battery, charging system warning, slow cranking? Yes, yes, yes!
If it feels as though your suspension isn't "right" please come in for service!
Did you find a small puddle under your car in the parking lot or driveway?
Oil leaking from the valve cover? Sense the smell of burning oil?
To recap; yes, please bring your vehicle in for service if it is warranted. Follow all your local ordinances, laws, etc. Observe all restrictions and CDC suggestions. You depend on your vehicle for things like grocery store runs, health care, mental well being, etc... so make the best choice for you and your family. We, the service personnel of the automotive industry, are here for you. If in doubt, call your local service center and come up with a NO CONTACT plan that protects all parties involved.
One last thing, clean your car prior to bringing it in. If you had to work on it, how would you want it brought to you? Please bring your vehicles in as clean as you can. Remove trash, coffee cups, mugs, tissues, garbage, etc. When they are done, I promise, service personnel will return the favor. If they don't, let me know. I'll make sure they do ;-)
Thanks for reading.
Be safe, stay healthy.
#automotiveindustry #covid19 #covid-19 #coronavirus #technicians #mechanics #automotivetechnicians #automotiveserviceworkers #wenotme
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Below are a few videos from service centers taking appropriate measures to keep customers and employees safe.
District Technical Service Manager for Nissan North America, NYC District
4 年Great article Ricardo!
President and Chief Operations Officer at BNY Mellon Trust of Delaware
4 年Great article Ricardo. Thank you for the information.
On Sabbatical
4 年Great Article Ricardo! thanks for letting everyone know when is the right time to bring a vehicle in, and how that can be accomplished safely for everyone.