Getting your ducks in a row
It is not just duck-delivery drivers who need to get their ducks in a row, as we all know!
Whatever your business, if it takes you out and about on our roads every day, then your drivers need control, managers need oversight, and customers need to know when you will arrive.
None of this needs to be complicated. You don’t need multiple providers or multiple solutions. It doesn’t even have to be expensive!
We have the solution.
Consilium. A little Latin word that means to ‘plan’ or ‘arrange’. In this case, it is a clever little service that helps you to plan stop-offs across your fleet, while automating text messages to customers. Customers not only get a message at the beginning of the day, they also get sent a link when your driver is less than an hour away. Clicking on the link allows them to track your vehicle right to their door.
Instantly, you’ve improved your customer experience, keeping them better informed while removing several communication headaches from your head office team.
Drivers are empowered by Consilium. They are free to arrange the days’ stops to fit their knowledge of the optimal route. Should they need to cancel or reject a task, the driver can enter a note then and there to explain. And that means that the depot or head office get immediate notice of any change in plans, as well as a clear understanding of what has changed, and why.
If your customers are happy, your staff are happy, and your communications are working well, then you are already three very important and massive steps forward towards achieving your business goals in 2021. But, there is more.
With Consilium, your business leaders, fleet managers, and operations teams also benefit from complete as-it-happens visibility of all your vehicles, of that day’s schedule, and how everything is progressing.
Consilium: the perfect product to get your ducks all in a row and let the pond-owners know when to expect them! And we don’t think that you’re going to need to kill the golden goose to afford it.