Getting An Upgrade
Sometimes an in-house customer service management system is all you need. But sometimes with success comes more customers, more team members, and more expectations on your CSM (Customer Service Management) platform.
That was the dilemma facing System4u, a leading technology company for mobile device management that helps organizations digitize and modernize their workplaces and mobile workforces.
System4u?had developed their own tool for managing service tickets and client needs but unfortunately, the in-house system did not meet the specific needs of their service-level agreements (SLAs), including tracking tickets or employee time usage. ?
And according to Jan Prudil, a?System4u?Service Desk Manager, the complex coding in the solution made it difficult to make changes or updates without additional help and the platform was proving to not be scalable.
“It could only do some basic ticket recording evidence,” Jan explains. “And any configuration had to be made by a programmer or developer.”
After reviewing several platforms that had potential, Jan turned to?Vivantio?as the best value for?System4u’s?growing demands providing multiple benefits they needed while staying within their budget.
Vivantio’s?cloud-based system and easy configuration offered additional selling points for Jan who says the versatility of?Vivantio?is better than the custom tool they had before and that configurations are so easy that “even I could do that now.”
Discover the impressive results that System4U is seeing after enlisting?Vivantio?to enable SLA tracking, faster ticket resolution, and improved customer service.
What is an API Ecosystem?
An API ecosystem is crucial for businesses and service providers to achieve smooth integration and drive innovation. For instance, consider a healthcare provider that needs to connect its patient management system with various third-party services, such as electronic health records (EHR), billing platforms, and appointment scheduling tools.
An effective API ecosystem allows these different systems to seamlessly communicate and share data, ensuring that patient information is updated in real-time across all platforms. This not only improves operational efficiency but also enhances the quality of care by providing healthcare professionals with accurate and timely information.?
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?However, the API ecosystem is more than just APIs. It includes developers, businesses, and users who use these interfaces. This community is key to?customer experience?and supports digital change. If you’re a developer or a business looking to improve, knowing about the API ecosystem is vital. It opens up new chances for growth and keeps you ahead in the digital world.
Get?More than?What You Pay for
At Vivantio, we pride ourselves on providing fully customizable service management software at a sensible price. Here are some frustrations you won’t experience with Vivantio.
- Our CEO believes in fair, transparent pricing, because good service starts with honesty.
- Our in-house team builds your workspace to spec, so you’re launched in weeks — or even days —and seeing immediate ROI.
- Every feature is included when you launch Vivantio — simply turn them on and off as needed.
Vivantio brings enterprise functionality to every team, and you can access all of those features in an intuitive, no-code platform that implements in mere weeks…with a sensible price tag.
Vivantio Vision is our monthly LinkedIn newsletter where we share tips, trends and helpful information about service management.? Designed for all service teams looking to scale beyond simple ticketing, our highly configurable, no-code, solutions deliver enterprise service management, effortlessly. For a free demo and consultation, visit us here.