Getting Started with Process Builder – Part 53 (Field history tracking for Multi-Select Picklist)

Tracking field history is an out-of-the-box feature to track value changes in a field. You can select certain fields to track and display the field history in the History related list of an object. The field history data is retained for up to 18 months. Note that Long text area, Rich text area, and Multi-select Picklist fields are tracked as edited, but their old and new field values are not captured when the record is updated. History tracking capture the following information:

• Prior value 
• Current value
• Who has done the changes
• When it was changed

Let’s start with a business use case.

Business Use case :- Pamela Kline is working as System administrator in Universal Container. She has received a requirement to enable field history tracking for multi-select picklist (Country on Lead object), also capture their old and new field values.

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