Get Up. Step Up. Scale Up. – Play to win the Gen AI Value Game
Like all new technologies, #Generative AI has gone through a period of immense excitement about the endless possibilities, followed by enterprises now hunkering down to find pockets of value and establishing the age-old metrics of ROI etc to make thoughtful investments.
Through my interactions with various clients, it’s clear that the conversation is shifting very quickly from POCs and Pilots to demonstrable value creation and then scaling up, quickly, but safely, while keeping humans in the loop.
Traditional approach to finding value and driving change still rings true -
Get up and get started:
Avoid months of strategy and roadmapping, and just get started. Start with Personal Productivity through co-pilots that help you and your employees reduce time spent on mundane but important things like drafting emails, meeting summaries, formatting powerpoints, summarizing big documents, managing your calendar etc. If like me, you spend 20% of your time on Word, Excel, Powerpoint, Teams, Microsoft Co-Pilot can be transformative ?? EY has enabled 400,000 people to improve their personal productivity through Gen-AI Co-pilots (EYQ). Let me know if you want to find out more about our own journey with Gen-AI. Nothing gets people more ready for change, when they are part of it.
Step up:
Now that you have got every employee using AI in day to day tasks, making their lives simpler and more productive, it’s time to step-up the game from Personal to Business Productivity. Gen AI can move the needle in a big way - whether it is using Gen AI to do contract analysis to improve margins, or to identify 10-15% of indirect cost reduction by trawling through 1000s of invoices automatically, or helping a maintenance engineer resolve issues way quicker and reduce downtime and improve yield by retrieving relevant knowledge from years of asset data stored in 1000’s of documents.
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Starting with financial analysis of your biggest value levers, you then identify processes which need to be improved the most. Break down the steps and figure out which steps Gen AI can completely automate or augment humans and deliver the most value.
This is what we call “High Value Intersections”.
EY and Microsoft are starting with Procurement, HR and Finance intersections with AI to build ready to deploy assets so that you can start seeing value in weeks, not months. Read to find out more. https://www.dhirubhai.net/posts/namsoonliew_eyallin-ai-genai-activity-7226935213799432192-xHbN?utm_source=share&utm_medium=member_desktop
Scale up
Once you have successfully found value through Gen AI, next step is to start scaling up. This brings with it, it’s own complexities around risk, data contamination, hallucination, model drift, cyber, cloud cost management etc. Clients are already getting bill shocks from using more expensive and bigger LLMs than required on the cloud. What’s the right strategy in terms of LLMs vs SLMs, cloud vs hybrid deployments. You don’t want a Gen AI HR Bot to cost more than a team of 100 hr reps working offshore!
At EY, we too are still learning and quickly adapting our deployment architectures and methods for Gen AI, with every new deployment. We now have quite a few full scale deployments of Gen AI in Singapore with lots of replicable learnings and assets. Please reach out to me or my friend and colleague Ritin Mathur to find out more
It all begins with you, just get started!
Project Manager - Carbon Trading Platform
3 个月All the best and success in this new chapter.
Digital & AI International Leader | Maybank Board Director | Foray Advisory Managing Director | Angel Investor
3 个月Congrats on returning to EY, Manik! ??
Well done EY and Gaurav Modi for getting a distinguished player in the AI and Data space like Manik Bhandari - well done Cameron Wall too!
Good stuff, Dad!