Get the Right Collaborative Solutions for Automotive Dealers

Proper coordination between dealers and manufacturers is important to maintain amicable business relations. This ensures the smooth running of processes since OEMs have to partner with different dealers to make their products available to the dealers. Keeping the dealers on the same knowledge front and make them aware of issues and solutions, manufacturers develop knowledge base articles using the Knowledge base software for automotive dealers. These articles serve as reference material when dealers encounter any technical issues. 

Intellinet’s Part knowledge base software for automotive dealers serves as a platform that allows dealers not only to look for solutions but also ensures a smooth flow of ideas and information. This promotes cross-organization learning, as everyone learns from other mistakes. Dealers can share their ideas and solution that may have helped them in resolving an issue which someone else might be in need of. 

This knowledge base software provides a platform where the dealers and OEM can collaborate on ideas. A dealer who may have an idea submits it for validation which is then analyzed by the manufacturer, who can decide if it is worth transforming into a knowledge article or not. This platform also allows the dealers to rate a solution or knowledge article based on its practicality in resolving a given problem and this results in an easy search of high-rated articles. Through this review process, manufacturers can work on improving such articles which will result in the creation of a richer knowledge base. 

Intellinet’s knowledge base software establishes a standard operating procedure across the dealership locations. it allows OEM to create a standardized system of knowledge and training so that the efforts are coordinated and services are reliable. 

For an OEM a knowledge base management system is essential as it empowers the dealers the power to reap substantial benefits which in turn helps the OEMs. Let’s take a look at some of the benefits. 

• Improved two-way communication.
• Centrally stored knowledge base.
• Error-free record management.
• Improved coordination and collaboration.
• Free flow of valid knowledge
• Increased productivity.