Get Paid with Confidence using The 4 Keys to Collect the Cash
Dee Bowden
Cash Flow Speaker | Author of Collect the Cash | I teach small and medium size companies to collect the cash through Account Reconciliation | Accounts Receivable | Finance|Invoice Processing|Time Management
4 Keys to Collect the Cash: Get Paid with Confidence ??
One of the biggest challenges in business? Asking clients to pay what they owe. Many hesitate because they worry it makes them look bad. But here's the truth: If you delivered the service, sent the invoice, and fulfilled your end of the contract—you deserve to be paid. Be confident that you will get paid.
1. Problem Solving
When a payment is due, approach it as an opportunity to find solutions. Work with your client to understand any potential barriers and create a path forward that maintains the business relationship while ensuring you get paid. Go from What Had Happened Was to How do we both Win.
2. Customer Service
Maintain the same professional, attentive approach you used when winning the business. Your commitment to service excellence shouldn't end when it's time to collect. Quality customer service during B2B collections often leads to faster payments and stronger client relationships. Go the extra mile and work with the client to resolve any issues so they can approve the invoice for payment.
3. Gratitude
Express genuine appreciation for your client's business even during payment discussions. A thankful mindset helps frame collections as part of a valued business partnership rather than a confrontational interaction. Thank them for working with you to resolve the hiccup that delayed the payment from being processed and because of the extra time taken the invoice will be paid.
4. Relationship Building
View every payment interaction as an opportunity to strengthen your business connections. Professional, respectful collections conversations can actually deepen trust and set the foundation for long-term business success. Know that taking care of your customer matters.
Remember: As confident as you were when you closed the deal, you must be just as confident when it's time to collect. This isn't about looking bad; it's about standing firm on what's rightfully yours.
Share your experiences with collections in the comments below!
#CollecttheCash #Collections #AccountReceivable
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1 周Such powerful insights, Dee. I love how you highlight the importance of professionalism during collections. I’ve also found that when expectations are clear upfront and clients truly value your work, collections become rare. It’s all about alignment, respect, and strong communication. Great post!
Nonprofit Management Consultant/Certified SCORE Mentor/Federal Grants Management
1 周You will always be an associate in the business! I have been well! Looking forward to 2025 in collaboration!
Nonprofit Management Consultant/Certified SCORE Mentor/Federal Grants Management
1 周Thank you for sharing Dee. Positive reinforcement such a time as this!
Sustainability Analyst ? Environmental Compliance ?Air Quality ? Waste-To-Energy ?Regulatory Compliance ?Compliance Management ?Waste Management ?Circular Economy ?Waste Prevention ? Mission-Driven
1 周Thanks for sharing