Get the Most out of Hotel Communication Systems

Digital transformation is at the core of the tourism and hospitality industry. In recent years, hotel communication systems have felt the urge to encompass all aspects of the travel experience to ensure the highest standards of efficiency, safety, and customer care. ?

For this reason, experts in the field are now redefining the industry as a “holistic, interconnected environment”. In practical terms, this refers to the need for a heightened internal communication infrastructure as well as improved communication between staff and hotel guests.?

Hotel Communication Systems Are One Of A Kind?

Nowadays, nearly every single business on earth will rely on digital technology in some shape or form. Notwithstanding, when it comes to the travel sector, specific rules apply.?

In order to make the best out of hotel communication systems, it is first important to understand the industry’s specific needs. From creating a consistent brand image to accommodating (or even exceeding) increasingly high standards of customer service and improving management operations, hotel facilities are facing more than their fair share of challenges. ?

In addition, as travel boasts a 60% increase compared to pre-pandemic levels, the hospitality sector is likely to face fierce competition. In addition to that, when winning over the competition, can your hotel keep up with the communication demands of a large influx of guests? Remaining alert and future-ready now is particularly important to organisational expansion. ?

Enhancing Existing Infrastructure For Improved Hotel Communication?

Upon thorough analysis of the hotel facility’s strengths and areas of improvement, the next step is to implement solutions that are specifically designed to facilitate communication and improve guest experience from booking to check-out. From the moment your guest connects with you, you should have the capability to match each conversation to them, their booking details and any enquiries.?

This can be ensured by integrating state-of-the-art telephony solutions with the hotel’s existing hardware infrastructure. Modern collaboration tools can help hoteliers provide a healthier, more productive work environment to their staff - which in turn reflects on customer care and, ultimately, the business’s ROI.?

At Mitel, we boast decades of experience in facilitating the best communication solutions for all businesses, specifically businesses in the hotel industry. Through mindful integration, your business can make the most out of its existing infrastructure without the need for a costly and time-consuming IT redesign. It’s quite simple.?

If you would like to brainstorm new ways to help your hotel business grow using integrated hotel communications solutions, do not hesitate to schedule a consultation today.?