5 Customer Experience Trends For 2022
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Customer experience has evolved beyond anything any of us could have seen back then, and thanks to Covid-19, every company today needs to be two things: an experience company and a technology company.
As we navigate 2022, brands face a tipping point with changed customers and expectations. 50% of global consumers say the pandemic caused them to rethink their purpose and re-evaluate what’s important in life. Nearly everything about how we live, work and shop is different than it was two years ago.
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It’s never been more critical to understand trends and what’s coming down the pipeline. Providing an updated and compelling customer experience is the difference between securing loyal customers and becoming obsolete.
In this eBook, you will learn about:
- The five trends most impacting CX in 2022
- Why these trends matter, with research-based evidence
- How customer's priorities, demands, and expectations have changed throughout the pandemic
- Best practices from leading brands that are already adopting these trends
- How all brands can include these trends in their CX strategies
Customer experience is more crucial in 2022 than ever before. To complete and deliver a strong customer experience, brands must be in touch with changing customer demands and expectations.
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