Get Fit for Customer Journey Management!
Together with guest speaker and Forrester analyst Joana de Quintanilha, we looked at the trends and best practices of a holistic Customer Journey Management.??
In our two-part blog series, we would like to summarize the highlights and answer important questions about the benefits of Journey Management.
?Read in part 1:
We are looking forward to your fedback!?
Free the Journey Map from the digital filing cabinet!???
In this webcast, cxomni CEO Wolfgang Weber explains how Journey Mapping has evolved over the last few years. You can also learn what distinguishes a Journey Mapping tool from Journey Management software and which solution you use best for which use case.
This cxomni Expert Webinar is aimed at CX managers who are already involved in journey mapping or have been commissioned to set up a journey management system. We want to get to the bottom of these questions and define when a whiteboarding tool is sufficient and when a database-supported system is needed.
How to improve CX with holistic Journey Management?
Are you in the process of establishing Journey Management in your company? Then you'll find everything you need to know about the latest trends and best practices in our joint webcast with Forrester.
Valuable tips and use cases for the implementation directly from practice complement this webcast! ?