Get in the fast lane to high-value AI with ServiceDesk Plus
ManageEngine IT Service Management
Solutions for managing your IT service desk, IT assets, and customer support.
Hey there,
With October in full swing, we're excited to share with you everything that's been brewing here at ServiceDesk Plus. From exploring the ready-to-deploy, high-value AI capabilities in ServiceDesk Plus to delving into the new cloud version of AssetExplorer, you'll get the latest on exciting releases, a new extension, a few interesting reads, and more.
Let's jump in!
Deliver AI-driven service experiences with ServiceDesk Plus
Let your IT service desk reach unparalleled productivity levels with our AI-driven ITSM platform. Explore how ServiceDesk Plus gets you in the fast lane to high-value AI by offering ready-to-deploy capabilities without any licensing hassles, tier limits, or overheads. Check out how we blend the three essential kinds of AI—predictive, conversational, and generative—at contextual touchpoints in your IT service desk.
AssetExplorer is now available in the cloud
Exciting news!?We are thrilled to announce the launch of the cloud version of AssetExplorer. With this release, you can access a full suite of advanced ITAM features designed to streamline your asset management processes. Discover assets with ease using multiple discovery modes, standardize asset processes with visual workflows,??leverage no-code automation to reduce manual efforts, and make data-driven decisions with a built-in CMDB and robust reporting capabilities.
Seamlessly sync Jira issues and projects with core ITSM modules in ServiceDesk Plus
We've made yet another addition to our marketplace! Introducing the all-new Jira extension for the cloud version of ServiceDesk Plus. With this extension, your technicians can now directly associate, track, and sync their Jira issues and projects with the Request, Problem, Change, and Release management practices in ServiceDesk Plus.
Explore the KPI trio that drives exceptional service delivery
Explore how the powerful trio of SLA, SLO, and SLI empowers IT service desks to deliver enhanced end-user experiences. With a focus on aligning goals between IT service desks and employees, they emphasize clear communication, shared objectives, and elevated user experiences. Dive into our latest article to learn how you can implement these site reliability engineering principles for exceptional IT service delivery.
Design and implement a resilient emergency change management process
Addressing zero-day vulnerabilities swiftly is essential for mitigating major cybersecurity threats. That's why it’s crucial for businesses to be proactive in implementing emergency changes and stay in control. Explore how ServiceDesk Plus can help you accelerate emergency changes with minimal disruption, keeping your operations secure and responsive.
That's it for now from ServiceDesk Plus. Subscribe to our newsletter to receive the latest news and updates.