Get The Exclusive Inside Scoop From The #CXUK Team

The CX UK Exchange is just around the corner; the anticipation is increasing day by day for the biggest invitation-only, cross-industry event of the year. We asked our team and attendees what they are most looking forward to, from panel sessions to a Christmas-themed drinks party at Kew Gardens. Here's what they had to say…

Ebba Wiberg , CX Director, IQPC Exchange UK:

The timing of this event is impeccable. In the midst of a cost-of-living crisis, this will be a unique platform for CX leaders to come together and lend their thoughts and expertise on everything from creating healthy teams and processes through times of cut backs, to supporting customers in times of hardships, to refreshing CX strategies. I am also looking forward to seeing our community come together to support the charity organisation Refugee Experience with their CX skills during an exclusive lunch-and-learn, the first of its kind ever to take place at the Exchange.

David Hicks , Founder & CEO, TribeCX (Chairsperson at the CX UK Exchange):

I’m really looking forward to the event as it’s the 50th CX event I’ve Chaired! The one thing in common is that I always learn loads from meeting CX Leaders … this isn’t rocket science, but it’s not easy, and there’s loads to be learned from fellow travelers.

CX is also a lonely area, there are usually only a few leaders in any organization taking an E2E, customer perspective. This event is a precious and rare opportunity for CX Leaders to compare notes, to calibrate and validate as leaders .. specifically, on what works and what doesn’t to drive improved results from CX.

Across those 50 events, I’ve found remarkably common 10 themes emerge:

• Why UX and CX are two sides of the same coin
• Why the employee experience matters more than ever
• How to establish and embed customer metrics and governance
• Why brand values need to be at the heart of your CX strategy
• How design and deliver an authentic experience
• What are the five skills your CX teams will need in the future (2023 and beyond)
• How to upskill your team to master these emerging CX trends
• How to prepare for recession: How do to more with less
• What are CX sprints and how to do them
• What is CX storytelling and why does it matter

…I hope to learn more – and share details from earlier events - at the upcoming event.

Christopher Brooks , Founder, Customer Experience World Games (Speaker at the CX UK Exchange):

I'm very much looking forward to CX UK Exchange this year. To have the opportunity to share the stories and the impact for others the Customer Experience World Games achieves, with such an audience of CX leaders is just brilliant. For many it will be the first time they've heard about it so I can't wait to hear their views on how CX can be used to create better outcomes for society. I'm also looking forward to hearing their ideas on how we can make the CXWG can make an even greater difference to others.

Juan Aparicio , CX Delegate Sales Director, IQPC Exchange UK:

I am looking forward to the entire CX community gathering together for one final time in 2022, to discuss the unprecedented change and circumstances we've seen over the past 12 months. I’m very excited to see what is to come in the CX space in 2023.

Louise Williams, CCXP , Group Head of Customer Experience Design & Implementation, TUI (Speaker at the CX UK Exchange):

The CX Exchange is always such a great, well organised event. I’m looking forward to meeting some of my peers from different industries as well as debating the latest CX challenges in the think tanks and hearing about the future of CX from Forrester.

Atlanta Faulkner , Senior Operations Manager, IQPC Exchange UK:

I am looking forward to wrapping up our last CX event of the year with a bang – and of course lots of mulled wine – at Kew Gardens. I can't wait to tick off my Christmas bucket list and experience the Christmas at Kew winter trail!

Find out exactly what you can expect on-site by taking a look at the?full agenda here.