Georgia Homeowner Saves Nearly $5,000 on Sewer Line Repair

Steve and his wife were enjoying a quiet retirement in a friendly over-55 community in Hoschton, Georgia, when they spotted a puddle of water in their yard in September.

But it wasn’t rainwater – this water seemed to have seeped up from underground. For a lot of homeowners, water mysteriously coming up from beneath the lawn might be panic inducing. However, Steve wasn’t worried. After chatting with his neighbors, he previously decided to protect himself from the cost and hassle of an unexpected home repair.

“We’ve been living here for two years, and, in conversations with longer-term residents, water issues were a major concern,” he said. “We felt HomeServe would be a good investment.”

So, Steve enrolled in plans to protect his water and sewer service lines after his neighbors shared their concerns. Now that this water was pooling in his yard, he knew that he only needed to make a phone call to HomeServe’s Chattanooga, Tennessee-based operations center and the details of the repair and the bill would be handled for him.

He made the call, and HomeServe dispatched DRS Plumbing Services out of Winder, Georgia, to assess the problem, suspected to be a leaking water service line.

“Your service was very fast and informative,” Steve said. “A well-known plumbing company responded almost immediately after we made the initial request.”

DRS Plumbing not only responded promptly, but they figured out that the puddle had nothing to do with Steve’s water line. In fact, his water service line was fine; it was his sewer line that cracked. Steve was pleased that the actual issue had been found, noting that not only was DRS Plumbing well-known in his community, but was familiar with the area.

“This is a large over-55 community with about 1,100 homes, and there are several companies that service this area, including electrical repair, plumbing, HVAC, landscaping and general repairs,” Steve said. “(DRS Plumbing) knows the systems very well. (If we didn’t have HomeServe), we would have called DRS Plumbing Services, which is the one you sent.”

Not only had the sewer line cracked but repairing it would be a bear of a job, requiring digging down to 12 feet at the tap, or point where the sewer line from the home connects to the sewer main. Additionally, there were three separate places in the line that had cracked, requiring 65 feet of it to be replaced over three days. The total cost for this whopper of a job, including diagnosis and repair, was almost $5,000, but Steve didn’t pay a penny – the entire cost was covered by Steve’s emergency home repair plan through HomeServe.

“The work was timely and professional,” Steve said. “Problem solved.”