Generative AI - ServiceNow - Use Case - HRSD Document Scanning

Business Challenge:

A leading enterprise in the IT sector, faced significant challenges in managing and processing vast volumes of resume and Candidate Documents (Certification, Salary slip,Experience Letter)? for their onboarding candidates. To streamline their document management processes, they turned to ServiceNow's generative AI capabilities, resulting in a transformative success.

• Enormous influx of documents, including Resume and? Documents (Certification, Salary slip,Experience Letter)? in PDF, Image and World file, leading to manual processing inefficiencies
• Time-consuming manual classification and sorting of documents, often prone to human errors
• Difficulty to collecting, Mapping skill, finding proper candidates resume, collecting documents? impacting overall recruitment process

Employing ServiceNow's generative AI for document scanning and classification became a game-changer for the client. Leveraging AI-driven algorithms, the solution encompassed:

Approach & Solution

• Automated Document Scanning: Using? AI-powered scanning efficiently digitized physical documents, converting them into accessible digital formats.

• Intelligent Document Classification: using Document intelligence and? generative AI we automatically categorized and labeled documents based on predefined criteria which is? significantly reducing manual effort.

• Enhanced Search and Retrieval: With improved metadata and indexing, locating and retrieving documents became remarkably faster and more accurate.

• Job Portal Integration: Integrated? Whenever data will fetch from Job Portal Generative AI will categorize those data based on Skill and candidate experience and giving accurate mapping in %

Outcome

• Enhanced Efficiency: Document processing time reduced by 70%, allowing staff to focus on higher-value tasks.
• Error Reduction: Human errors in document classification and sorting decreased by 85%, ensuring data accuracy and compliance.
• Recruitment Agility: Swift access to relevant documents improved response times and decision-making processes

ServiceNow Capabilities / Tech Stack Recommendations

• Document intelligence
• HR Service Delivery
• ServiceNow Portal
• Generative AI
• Now Assist
• Transient Vector DB
• Langchain
• BingChat
• Azure OpenAI Collector
• LinkedIn Rest API