Generative AI Tools Landscape - Bots – Part1
A. ChatBots
1. Air - AI
Air AI aka Air is a groundbreaking software that revolutionizes the way we interact with artificial intelligence. It is the world's first-ever conversational AI tool that can engage in full-length phone calls, lasting anywhere from 10 to 40 minutes while sounding just like a real human.
It can do the entire job of a full-time agent without having to be trained, managed, or motivated. It just works 24/7/365.
With its advanced capabilities, the software possesses infinite memory and perfect recall, enabling it to retain information and recall previous conversations with remarkable accuracy.
This cutting-edge software goes beyond mere conversation. It can autonomously take actions across an extensive range of applications, surpassing the limitations of traditional chatbots. Whether it’s completing sales calls, providing customer support, or even engaging in more creative endeavors like therapy sessions or philosophical discussions, it proves to be an incredibly versatile tool.
Air AI ushers in a new era where seamless and natural conversations with AI are possible. By eliminating the need for extensive training, management, and motivation, it offers unparalleled efficiency and productivity, making it a game-changer for industries seeking to enhance customer experiences and streamline their operations.
It’s recommended for Startups, Freelancers, Small Business, Medium Business, Large Enterprise, Non-profit Organization and Personal use.
Air Features includes:
AI/Machine Learning,? Ad hoc Analysis, Behavior Tracking, Communication Management, Chatbot, Configurable Workflow, Customer Experience Management, Data Blending, Data Connectors, Data Mapping, Deep Learning, For Sales Teams/Organizations, Intent Recognition, Live Chat, Machine Learning .Model Training, Modeling & Simulation, Multiple Data Sources, Natural Language Processing, Predictive Modeling ,Self Service Data Preparation ,Speech Recognition, Virtual Personal Assistant (VPA), Additional Features , Conversational AI, Infinite Memory Perfect Recall, Autonomous Actions, Multi-Application Support, Sales Support ,Customer Service , Human-like Sound, 24/7 Availability, Natural Conversations ,AI-Powered Calls ,Realistic Interactions ,Adaptive Technology and Advanced AI Technology.
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2. Balto - AI
Balto unites agents and supervisors with AI to power better agent performance.
AI-Powered Contact Center at Your Fingertips: Unite agents with industry-leading AI for behavior change that delivers happier customers, increased revenue, and perfect conversations on every call.
Real Behavior Change, In Real Time: Balto lets you save calls before they’re over and scale excellence to your entire contact center at the push of a button. Balto helps in 26 % Increase in Sales, 25 % Increase in CSAT, 65 % Faster Ramp Time, 90 sec Faster Handle Time.
One Platform, One Goal: Excellent Conversations: Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.
Agents Get Guidance on the Side of Their Screen:
·?????? The Smart Checklist shows agents key talking points
·?????? Dynamic Prompts show agents phrases and questions when they need them most
·?????? Notifications discourage bad habits
·?????? Live Chat lets agents chat with managers to get immediate guidance for critical calls
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3. Certainly - AI
Certain is a comprehensive conversational AI solution for e-commerce businesses that enhances revenue, growth, and customer experience through Shopify integration and proprietary conversational AI.
Certain is a complete conversational AI solution for e-commerce businesses that integrates with various channels, including Shopify. Its proprietary conversational AI platform helps businesses increase revenue and growth while providing custom experiences to customers. Certain's AI-powered chatbot acts as a personalized salesperson, improving conversation rates and reducing returns. The platform also provides post-sale custom support and insights to help businesses increase brand loyalty and customer lifetime value. Certain offers seamless integration with no-code templates and hyper-flexible APIs.
Certainly, offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Sales
·?????? Customer support
·?????? Insights
·?????? Customization
·?????? Integration
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4. Cohere - AI
Coher is an AI tool that automates customer support, resolves up to 60% of tickets, provides personalized answers, and optimizes customer flow.
Coher is an AI tool that helps customer service teams scale their support without increasing their headcount. It can automate resolution of up to 60% of tickets and provide instant, personalized answers on multiple channels. It uses advanced analytics to understand and anticipate customer trends and identify potential content gaps. Coher's AI extracts knowledge from support articles and previous conversations to give accurate answers to customers. It also helps drive ROI by providing self-service options and optimizing the customer flow.
Cohere offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Automate resolution of up to 60% of tickets
·?????? Provide instant, personalized answers on multiple channels
·?????? Use advanced analytics to understand and anticipate customer trends
·?????? Identify potential content gaps
·?????? Extract knowledge from support articles and previous conversations
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5. Cresta - AI
Cresta AI is an AI tool for contact centers that improves agent efficiency, increases sales, and reduces response time through real-time coaching, insights, and knowledge amplification.
Cresta AI is an AI tool for contact centers that offers real-time coaching, insights, and knowledge amplification. Its solutions include revenue growth, personalized customer care, and agent assistance. The tool uses AI-powered coaching and automation to improve agent efficiency, increase sales, and reduce response time. Cresta offers integrations, resource libraries, webinars, ebooks, and reports to help businesses deepen their knowledge of its AI technology.
Cresta offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Real-time coaching
·?????? Insights and knowledge amplification
·?????? Revenue growth
·?????? Personalized customer care
·?????? Agent assistance
6. Forethought - AI
Automate customer support with AI to reduce costs and improve service.
Unlock efficiency by automating your customer support with generative AI, lowering support costs while providing top-tier service in every customer interaction.
Forethought offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Automate customer support
·?????? Lower support costs
·?????? Provide top-tier service
·?????? Efficient customer interactions
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7. Haptik - AI
Haptik Gen AI is a versatile conversational CRM tool driven by generative AI, catering to various industries. It provides advanced features like web Q&A support, sales assistance, smart chat agents, behavioral analytics, and messaging channel integration for enhanced customer engagements.
Haptik Gen AI, the conversational CRM powered by generative AI, offers a suite of AI-powered tools for various industries like retail, travel, fintech, ed tech, gaming, healthcare, and more. Its features include a web Q&A self-serve support, sales assistant for conversational buying guidance, smart agent chat, intelligent analytics for user behavior, and a low code builder for various messaging channels like WhatsApp, Instagram, Google Business Messages, and Facebook Messenger.
Haptik offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Web Q&A self-serve support
·?????? Sales assistant for conversational buying guidance
·?????? Smart agent chat
·?????? Intelligent analytics for user behavior
·?????? Low code builder for various messaging channels
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8. IBM WatsonX - AI
?IBM Watsonx.ai aka WatsonX is an enterprise studio that combines generative AI and traditional machine learning in a powerful environment for building AI applications quickly and easily.
WatsonX is a next-generation enterprise studio that brings together generative AI capabilities and traditional machine learning in a powerful studio environment. With Watsonx. AI builders can train, validate, tune, and deploy generative AI and foundation models with ease, building AI applications in a fraction of the time and with a fraction of the data. IBM Meta's latest model, Llama-2, is also available on Watsonx, allowing users to solve various business use cases by using task-specific prompts.
WatsonX provides AI builders with code-based, automated, and visual data science capabilities in a secure and trusted studio environment. It offers features such as prompt lab, where users can experiment with different prompts for natural language processing tasks, and tuning studio, which helps improve the performance and accuracy of foundation models.
The platform also includes data science MLOps tools, pipelines, and runtimes, empowering data scientists to build and deploy machine learning models with ease. It supports a wide range of data sources and provides advanced features like automated machine learning, model monitoring, and decision optimization.
WatsonX by IBM offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Train
·?????? Validate
·?????? Tune
·?????? Deploy
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9. Intercom - AI
Intercom.help aka Intercom is an AI chatbot. Intercom's Knowledge Base Software optimizes self-service support through AI chatbot suggestions, customizable multi-channel assistance, multilingual options, and continuous content enhancement via feedback loops, ultimately improving customer experience and issue resolution efficiency.
Intercom Knowledge Base Software, Intercom's Knowledge Base Software offers a centralized platform for customers to access self-serve help content, such as articles and guides, reducing support ticket volumes and increasing efficiency. The AI chatbot feature suggests relevant articles to users, maintaining a seamless customer experience. Customizable content allows for tailored support across various channels like websites, mobile apps, and in-product messages. Multilingual support caters to global audiences, while feedback loops provide insights to continuously improve content. With outbound messaging tools, companies can efficiently engage with customers and resolve issues, contributing to enhanced customer support experiences.
Intercom offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Centralized platform for self-serve help content
·?????? AI chatbot feature suggesting relevant articles
·?????? Customizable content for tailored support
·?????? Multilingual support for global audiences
领英推荐
·?????? Outbound messaging tools for efficient customer engagement
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10. Kasisto - AI
Kasisto's aka KAI conversational AI platform, KAI, is infused with unmatched financial literacy and augments your workforce with remarkably competent digital bankers.
Kasisto’s?conversational AI platform,?KAI, is infused with unmatched financial literacy and augments your workforce with remarkably competent digital bankers who facilitate accurate, human-like conversations and empower your teams with “in-the-moment” financial knowledge.
KAI allows your institution to:
·?????? Automate consistently amazing experiences across every channel.
·?????? Deliver hyper-personalized responses and recommendations to any consumer, any time of day.
·?????? Empower your employees with knowledge, bring greater meaning to their work, and increase workforce harmony.
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As advanced generative AI systems like ChatGPT power more experiences, their expectations will become even greater. Consumers expect to be known, understood, and able to get just what they need from your institution on demand and on their terms. To stay competitive, you must deliver safe, smart, and engaging digital experiences that provide accurate answers.
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11. Observe - AI
Observe.AI aka Observe?combines conversation intelligence with AI-powered automation to help you understand your customers better, support agents and sellers in real-time.
Observe is an AI-powered automation for high-performing teams, on one Gen AI Conversation Intelligence Platform.
Observe combines conversation intelligence with AI-powered automation to help you understand your customers better, support agents and sellers in real-time and post-interaction, and boost customer satisfaction— all while reducing operating costs.
Key features include:
Real-Time AI:
Drive continuous improvement for agents and sellers with real-time assistance, recommended actions, and after-call automation.
Enterprise scale and performance:
From 50-50,000 agents, the Observe platform operates with the speed, scalability, and latency needed to handle billions of daily transactions in the contact center. The platform integrates into your existing contact center tech stack, cloud, or on-prem.
Industry-leading Contact Center LLM
Observe LLM is built on industry-leading foundational models designed to elevate contact center operations. It accurately and securely analyzes interactions and provides insights to close the gap in revenue, retention, and business operations.
Customers also have the option to use their own LLM with Observe. AI’s AI-powered automation.
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12. SapLing - AI
Sapling aka SAPL is an AI tool that provides real-time suggestions and features to help customer-facing teams improve language quality and response time.
SAPL is an AI tool that helps customer-facing teams respond quickly and efficiently. It provides real-time suggestions to help sales, support, and success teams manage their responsibilities and gain conversational insights. SAPL offers features such as autocompletion, snippet macros, and grammar checks to improve language quality and reduce response time. It also allows for custom content governance and knowledge sharing and offers integration with popular messaging and CRM platforms.
Sapling offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Autocompletion
·?????? Snippet macros
·?????? Grammar checks
·?????? Custom content governance
·?????? Knowledge sharing
·?????? Integration with messaging platforms
·?????? Integration with crm platforms
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13. Timely - AI
Tymely's AI agent guarantees best-in-class performance with a breakthrough 99.5% accuracy, 70% cost savings and 80% ticket coverage
Tymely connects to all your systems to combine the data that is required to perform complex actions that amaze customers.
Tymely’s experts verify each and every AI response in real-time before it is sent. The result is super-human level accuracy, while keeping the low-cost and high-speed of AI, 24x7.
Customers can't tell the difference between Tymely and the best human reps. You no longer need to choose between maximizing CSAT and minimizing costs. The unique combination of Tymely’s expert-verified language understanding, hyper-personalized responses, and the full ticket resolution at the speed of AI, will make your customers love your service and brand.
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14. Ultimate - AI
UltimateAI aka Ultimate is a SaaS plugin providing cutting-edge AI functionalities: intelligent text generation, human-like voice conversions, AI chatbots, and code generation. It expedites content creation in multiple formats with high quality and efficiency.
UltimateAI - a SaaS plugin offering AI-powered writing, voice, chat, and image generation capabilities. This tool boasts a range of features such as AI text generator for faster and smarter writing, text-to-speech conversion for creating human-like voice performances, and AI chatbot for personalized interactions. It also includes an AI code generator for transforming ideas into reality with ease. With a variety of templates and components, UltimateAI revolutionizes content creation by generating high-quality articles, blog posts, email content, chatbot responses, digital ads, and more in seconds. Elevate your content strategy and enhance your website's presence with visually stunning elements and a curated library of templates. Explore the power of UltimateAI to streamline your content creation process and unleash your creativity with its AI magic.
UltimateAI offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? AI text generator
·?????? Text-to-speech conversion
·?????? AI chatbot
·?????? AI code generator
·?????? Variety of templates and components
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15. Verloop - AI
Verloop.io aka Verloop provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support. Verloop is building the Operating System for Customer Support.
Verloop state-of-the-art conversational AI for customer support helps brands scale support, reduce operational expenses and gain complete visibility into their customer support operations. Verloop combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered.
Featureset:
Verloop Conversational AI Solution
Verloop enables businesses to deliver delightful experiences using GenAI, in-house ML and NLP engine. Verloop resolves up to 92% of customer queries without human intervention on the preferred user’s platform; Website, App, Facebook, Instagram, and WhatsApp.
Verloop Voice AI Solution
Additionally, provide delightful customer experiences over the phone by answering each call promptly and engaging customers in human-like conversations with our Voice AI support. With Verloop's Voice AI, reimagine customer experience by automating the support calls to boost the CSAT score.
Verloop Generative AI Powered AnswerFlow for Agent Support – Terra AI
Equip the agents with intelligent tools that empower them to deliver exceptional customer service. These tools enhance efficiency and productivity, allowing the team to provide top-notch assistance. By leveraging our LLM powerhouse, the agents can access.
AI- Rephrase, AI-Expand, AI- Tone Adjustment, AI- Summary, AnswerFlow, Boost the customer service to new heights, while empowering the agents with the tools they need to excel.
Using Verloop customers:
·?????? Can Scale the customer communication for customer support
·?????? Automate frequently asked questions and common use cases
·?????? Connect with users on the Website, mobile app, Facebook Messenger, Instagram, WhatsApp and other channels
·?????? Boost agent’s productivity with Agent assist features such as customer history, quick replies, nudge, intelligent routing, et
·?????? Update conversations across platforms with 60+ integrations
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16. Ada AI
?The Adaptiv tool is an AI-powered personalized learning platform with a user-friendly interface, referral rewards, and a mobile application.
The Adaptiv tool is an AI-powered platform that offers personalized learning courses to help individuals upskill. It features a user-friendly interface with a dashboard to track course progress. Users can earn rewards by referring friends to the platform. The platform also has a mobile application for daily lessons and reminders. No pricing information is provided.
Ada offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
·?????? Personalized learning
·?????? Course tracking
·?????? Reward system
·?????? Mobile application
·?????? Daily lessons and reminders
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17. Elise - AI
Elise.ai aka Alise is a sophisticated, conversational AI assistant who can handle 90% of your leasing conversations.
Elise manages communication across multiple channels and automatically answers questions within minutes — even after hours.
Voice: Answers calls 24/7 with no hold time and can even make outbound calls.
Text: Reaches out via SMS, making communications easy, even on-the-go.
Email: Manages inboxes, responds to incoming messages and can handle following up.
Chat: Responds to requests from prospects and residents right from your website.
Elise converts leads to renters through thorough, proactive outreach and continues to provide the same personalized, omni-channel support once they become residents.