Generative AI in Service Management: Building Reliable, Accurate and Trusted AI-Powered Service Management Tools

As generative AI evolves and proves its value, customer-facing businesses are increasingly recognizing its potential to meet the growing demand for effective customer service management.

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AI-powered service management can elevate companies by enabling everything from customer onboarding and support to service delivery and personalization. However, achieving success is no easy task.

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Service management is inherently complex, requiring compliance with regulatory requirements, adherence to industry standards, and alignment with corporate communications practices. The growing volume of requests, driven by an increasing number of customer touchpoints, only adds to the pressure. Both internal users and external customers now expect more from automated tools, with little tolerance for inaccuracy or inefficiency.

Large Language Models like ChatGPT are not enough on their own

Generative AI systems must possess a deep contextual understanding of incoming requests and the constraints guiding their responses to truly outperform traditional service teams. ?To assist you, we've created a Technical Essentials Guide. This handbook details the critical technological components needed to integrate advanced retrieval-augmented generation, ensuring the highest standards of reliability, accuracy, and trust.?

We hope this guide will help you understand the nuances and differences between various generative AI solutions, as well as the level of precision required to ensure accuracy and trust in your systems.

Want to know how the best-in-class companies in finance are leveraging GenAI?

Watch the replay of our latest webinar, featuring expert advice from Andy Brown. Discover the most effective use cases, as well as the specific products and technologies to focus on. Watch on Demand here

Next Week's Topic:

Dive into the world of conversational AI solutions and uncover their transformative capabilities. From enhancing customer experiences to streamlining business operations, these advanced tools are reshaping how we interact with technology.

Recognized by Gartner as a visionary company, Squirro stands at the forefront as an enterprise-ready generative AI solution for search, insights, and automation. Our clientele includes prestigious organizations such as:? the European Central Bank, the Bank of England, Henkel, Mubadala, and over 30 industry leaders.

Thank you for being part of our journey. Stay tuned for more updates as we continue to bridge the AI reality gap!