Generative AI and Service Desks: A look into the future

Generative AI and Service Desks: A look into the future

"Tried turning it off and on again?"

"Could you restart your computer?"

Most IT-MSP tech people use these phrases 90% of the time. Let's explore how Generative AI is transforming the Service Desk industry. ??

?? What is a Service Desk?

An organization's Service Desk serves as a central hub for providing assistance, assistance, or information related to its products, services, or processes to its customers or employees. In addition to assisting, it serves as the primary point of contact for queries, troubleshooting issues, and answering questions.

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Since we partnered with hundreds of MSPs over the past six months, we have seen a significant portion of their tickets being L1 or L2 issues, such as "VPN not working" or "Password Reset." However, repetitive and monotonous tickets don't require human intervention any longer. Experts handle complex issues, while automation handles mundane tasks.

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Turabit is revolutionizing the industry in several ways:

https://youtu.be/P2l7DsB05UM

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Let's delve into something that's shaping the Service Desk industry of tomorrow - Generative AI! ??

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Revolutionizing Customer Support ??

Generative AI is giving customer support a major makeover. Say goodbye to long wait times and hello to instant, meaningful responses! ????

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Optimizing Internal Operations ??

But it's not just about customers. Generative AI is also assisting companies internally. It's like having a virtual teammate guiding employees through technical hiccups and process-related queries. ????

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Overcoming Global Language Barriers ??

Ever experienced slowdowns due to language barriers? Generative AI can translate and generate responses in multiple languages, ensuring smoother communication than a milkshake! ????

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There you have it, folks! The Service Desk landscape is evolving, and we'd love to hear your thoughts :)

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#ServiceDesk #GenerativeAI #LinkedInNewsletter #ThursdayThoughts

AI is transforming Service Desks and revolutionizing support, optimizing operations, and overcoming language barriers.

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