Generative AI in action: The Impact of Intelligent Chatbots at Iberdrola Middle East and other Bravent Solutions
In a world where personalisation is key to improving customer experience, Iberdrola Middle East has found an innovative solution to transform its customer service: a generative AI Chatbot. This advanced tool, developed in collaboration with artificial intelligence experts, has enabled the company to offer a more efficient and personalised service to its customers.
A Chatbot Powered by Generative AI
Iberdrola Middle East's Generative AI Chatbot uses OpenAI's GPT technology, combined with Azure Cognitive Search and machine learning models, to analyse large volumes of data and provide personalised recommendations to users. This solution not only responds to customer queries, but also identifies their specific profile to offer suggestions that optimise their energy consumption, contributing to sustainability and economic savings.
How Iberdrola Middle East Transformed Customer Service
The challenge of creating this chatbot lay in the need to integrate various databases and train models that could handle complex and varied interactions. However, the result has been a tool capable of interacting in a natural and effective way, offering accurate and tailored responses to each user.
Customer Satisfaction and Energy Efficiency
The impact of this solution has been significant. Iberdrola Middle East customers now enjoy a more personalised and efficient service, which has increased their overall satisfaction. In addition, the chatbot's recommendations have helped users reduce their energy consumption, generating both financial and environmental savings. This seamless, data-driven interaction has improved the relationship with customers, enabling Iberdrola Middle East to lead in innovation within the energy sector.
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Unlocking Customer Satisfaction with Bravent AI Solutions
At Bravent, we pride ourselves on being at the forefront of technological innovation with a range of AI solutions designed to transform customer service across diverse industries. In addition to the Iberdrola Middle East case, our solutions such as Bravent SmartDoc, realistic talking avatars and AI Knowledge Mining are redefining customer service and operational efficiency.
Bravent SmartDoc: Transforming Documents into Data
SmartDoc enables the automation of logistics document processing through generative AI and machine vision, improving accuracy and reducing the costs associated with manual data processing.
Realistic Talking Avatars
In collaboration with Iberostar Group's World2Meet, Bravent developed a realistic talking avatar that delivers personalised content and enhances the user experience, integrating neural network technologies and Microsoft Azure Avatar Text-to-Speech.
AI Knowledge Mining: Efficient Information Access
Our AI knowledge mining solution simplifies the extraction of valuable information from unstructured documents, improving productivity, compliance and strategic decision making in enterprises.
Conclusion: Digital Transformation with Generative AI
The success stories of Iberdrola Middle East and other collaborations with Bravent demonstrate how the implementation of generative AI can revolutionise customer service, optimising the user experience and encouraging more efficient and responsible consumption. Advanced AI solutions not only benefit businesses, but also drive positive change for customers.
To find out more about these cases and how AI solutions can transform your business, we invite you to read the full article: Unlocking customer satisfaction with AI Solutions - Bravent
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