GenAI for documentation helps Lee Health physicians add an extra patient per day

Nearly 75% of its clinicians now spend less time working outside of work hours, which has improved provider satisfaction. There's also been a reduction in documentation errors.

Medical documentation by practicing physicians has been a challenge since the creation of the medical chart. During his years of practice, Dr. Will Carracino, chief medical information officer at Florida-based not-for-profit health system Lee Health, recalls struggling to keep up with documentation from the first day he became a physician.

"It is challenging to put into the chart exactly what will convey the feeling the patient is experiencing," Carracino explained. "While I was in practice, I would buy a very nice fountain pen to entice myself to spend additional time charting, convincing myself I'd enjoy charting more with this addition.

"Medical doctors appreciate the time spent serving and supporting each patient individually," he continued. "Charting is time-consuming, which takes away from the limited office time a physician has with patients. The process affects the quality of patient-physician interactions, as well. Note-taking, often with a computer, can feel distracting and intrusive for both the physician and the patient."

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