Gen AI: Is it Overhyped or a True Game-Changer for delivering Signature CX?

Market Insights         

Gartner Survey Finds Generative AI Is Now the Most Frequently Deployed AI Solution in Organizations.

Generative AI Is Exploding. These Are The Most Important Trends You Need To Know.

Consumers want companies to use generative AI (responsibly!) to improve how they do business.

Analyst Corner        

By 2026, 75% of businesses will use generative AI to create synthetic customer data, up from less than 5% in 2023.

Investments in generative AI are poised to surge by 25% in the next 12 months.

Within the technology’s first few months, McKinsey research found that generative AI (gen AI) features stand to add up to $4.4 trillion to the global economy—annually.

Engagely.ai' CX Automation Solution Powered by?Generative AI        

So back to the question! Is generative AI overhyped or it's a true Game-Changer for delivering signature CX?

Let's set the record straight: While the buzz is real, so are the results. Generative AI is indeed a transformative force in the tech landscape. From automating content creation to personalizing it to next level to revolutionizing customer service Gen AI is redefining customer experiences.

So, is it overhyped? Nah, it's the main character in the tech blockbuster, redefining what’s possible! Let's first shed some light on the major challenges organizations face amidst modern customer experience expectations:

Which are:

• Time-consuming and resource-intensive workflows
• Data residency issues
• High latency due to huge processing
• Difficulty in delivering personalized experiences on scale?
• Limited datasets hindering the performance?
• Inability to perform accurate translation and localization?
• Lack of business & customer insights
• Higher costs

What is generative AI and how Engagely leverages gen AI to address these challenges?

Engagely is a leading No-code CX automation platform augmented with Microsoft Azure Open AI, Generative AI, and Voice AI technology. The integration with generative AI makes Engagely’s CX solutions future ready for revolutionizing the way businesses interact with their customers by delivering enhanced personalization, efficiency, and customer satisfaction.

Generative AI in Creating a Knowledge Base

Highly beneficial for building a knowledge base through producing fresh content, condensing existing material, organizing categories, and crafting questions and answers.

• Generating New Content
• Summarizing Existing Content
• Categorizing Content
• Institutionalizing Knowledge Base?
• Anticipating User Queries

Generative AI to Improve Agent Productivity

Generative AI plays a pivotal role in redefining the way customer support agents work by equipping them with real time assistance:

• Automated Responses help agents focusing on more complex and nuanced interactions
• Instant Knowledge aids agents with accurate and timely responses at their fingertips
• Personalized Interaction to analyze customer histories and generate tailored responses
• On Job Training reduces attrition
• Supervisor Control & guidance for improved agent performance?

Unveiling Generative AI in Analytics

The application of Generative AI adds a creative dimension to traditional data analysis, offering insights that might otherwise go unnoticed.

• Real Time Analysis of each conversation by creating a Unified communication channel?
• Predictive Analysis for predicting trends and potential outcomes.
• Tracking team performance for improved productivity?

Empowering CX across Voice, Chat, & Email

Generative AI helps in creating personalized conversations by creating dynamic content across VOICE, CHAT, WhatsApp channel, and Email, delivering Human -like engagements.?

As we look to the future, the potential of Generative AI seems boundless. With each advancement, we move closer to a world where creativity knows no bounds and innovation thrives through collaboration between human intervention and machine intelligence.

Join us as we continue to unravel the possibilities of Generative AI and its profound impact on our world with our transformative CX automation solutions.

Together, let's embrace the journey of discovery and transformation. Get in touch now!

Food for Thought        

Read blogs by the industry experts:

Voice of the Leader
 ?        

"Generative AI is propelling our CX automation solutions to new heights, integrating cutting-edge LLM models to redefine customer experiences across industries and applications. By leveraging machine intelligence, we're enhancing personalization and efficiency to deliver unmatched satisfaction. This technology isn't just advancing our capabilities—it's shaping a future where customer interactions are intuitive, impactful, and deeply meaningful."

Smruti Ghude - Chief Marketing Officer, Engagely.ai