Gemini vs. GPT: The Best AI for Consumer Issues

We utilize AI in everything at the HIVE . From making it our collaborative creative partner to using it for data analytics for our conference and learning program feedback. I don't think a day goes by where AI, specifically either Gemni or ChatGPT is utilized. But the question is which do we feel is better for all sorts of challenges we humans face and which is more responsive with the desired human element our team craves. I did the comparison for you so you can see why we picked the one we did as the dominant AI. But also, I wanted you to see and feel the importance of great prompting. Hopefully, this sparks for you a way to utilize these tools in your everyday world, be it at work or personally.?

In my keynote presentation on AI, the future of everything, and how to leverage AI tools, I share a compelling story that not only highlights a common consumer technology issue but also demonstrates the power of effective AI prompting in action. I recently encountered a problem with the iPhones on my family plan: three of the five phones were somehow linked.?

This meant that calls, FaceTime, and texts intended for my youngest son were being received by two other family members' phones as well. Despite our best efforts, the issue persisted, leading me to seek a solution through AI.

Original Prompt Used for GPT and Gemini:

Here was my original prompt for AI tools

"I am struggling to understand why three people in my family, all with iPhones on the same plan, seem to have their phones linked in a way that calls, FaceTime, and texts for one are received by the others. No matter what we've tried, the issue persists. Can you please help me figure out why this is happening and how to fix it?"

Key to My Approach with the Prompt. The Human Element

My method goes beyond merely asking for a solution; it involves a deep dive into the problem with a collaborative spirit. I treat the AI as a partner in problem-solving, providing a comprehensive description of the issue and openly seeking assistance. This approach is works for two reasons:

1. Depth of Explanation:?By thoroughly describing the situation, I allow the AI to understand the context and specifics of the problem, enabling it to generate more accurate and relevant solutions.
2. Collaborative Questioning:?my prompt exemplifies how to engage with AI as if it were a knowledgeable colleague. This mindset encourages the AI to process the inquiry with a focus on collaboration, potentially leading to innovative solutions that might not be immediately obvious.

RESPONSES:?

ChatGPT:?

"First off, thanks for letting me work on this with you. I am here to help. The issue you're experiencing with calls, FaceTime, and texts being shared among iPhones in your family is likely due to the settings related to Apple's iCloud and the sharing features within iOS. Here are some common reasons this could be happening and steps you can take to resolve it:

1. Shared Apple ID

If all devices are logged into the same Apple ID, they will receive the same calls, messages, and FaceTime requests. This is because the Apple ID is used to sync this information across devices.

Solution:

• Ensure each family member has their own Apple ID. You can still share purchases through Family Sharing without sharing all information.
• To change or sign out of an Apple ID on an iPhone, go to Settings > [your name] > Sign Out (at the bottom). Then sign in with a unique Apple ID for each person.

1. iCloud Sharing Settings

Even with different Apple IDs, certain settings can cause call and message sharing if devices are improperly configured.

Solution:

• Check the settings for Messages and FaceTime to ensure they are not set to share across devices.
• For Messages: Go to Settings > Messages > Send & Receive, and make sure only the phone number or Apple ID you want to use for that device is checked.
• For FaceTime: Go to Settings > FaceTime, and similarly ensure only the desired phone number or Apple ID is active for that device.

1. Handoff and Continuity Features

Apple's Handoff and Continuity features allow for calls and messages to be answered from any device signed into the same Apple ID. This can also contribute to the issue if not configured correctly.

Solution:

• You might want to disable Handoff on each device if you do not wish for this feature to be active. Go to Settings > General > AirPlay & Handoff > Handoff, and turn it off.

Steps to Fix

1. Assign Individual Apple IDs:?Make sure each family member uses a separate Apple ID.
2. Adjust iCloud Settings:?Customize settings for iCloud, Messages, and FaceTime to ensure they're only linked to individual devices/accounts.
3. Disable Handoff (Optional):?If you prefer devices not to share call and message capabilities, disable Handoff.

Additional Tips

• Use Family Sharing to share purchases, subscriptions, and more, without sharing personal information like messages or call logs.
• Regularly review device settings after iOS updates, as updates can sometimes alter settings or introduce new sharing features.

By following these steps, you should be able to resolve the issue and ensure that calls, texts, and FaceTime calls are only received by the intended recipient. If you continue to experience problems, come back to me and we can keep working on this together."

Gemini:?

"I understand your frustration! This phenomenon can occur for a few reasons, and I'll guide you through the most likely culprits and how to resolve them:

1. Apple ID:

• The most common reason is sharing the?same Apple ID?across devices. Your Apple ID controls various services like FaceTime, iMessage, and Continuity features. Sharing an ID makes these services treat the devices as belonging to one person, leading to synced calls and messages.

Solution:

• Create separate Apple IDs?for each family member. You can use the same email address with different passwords.
• Sign out of iCloud?on all iPhones except the intended owner's. Go to Settings > Apple ID > Sign Out.
• Disable iMessage and FaceTime?on all iPhones except the intended owner's. Go to Settings > Messages and FaceTime.

2. Family Sharing:

• If you use?Family Sharing, it might share some services across devices.

Solution:

• Disable "Share My Location"?and "Purchase Sharing" within Family Sharing settings.
• Turn off "Messages in the Cloud"?if enabled. Go to Settings > Messages > Enable "Turn Off."

3. Continuity Features:

• Apple's?Continuity features?like "Calls on Other Devices" might be enabled.

Solution:

• Turn off "Calls on Other Devices"?on all iPhones except the intended owner's.Go to Settings > Phone > Calls on Other Devices.

4. Carrier-specific Feature:

• Some carriers offer family features that?sync calls and messages. Check with your carrier to see if such a feature is active and how to disable it.

Additional Tips:

• After making changes,?restart all iPhones?for them to take effect.
• If the issue persists,?contact Apple Support?for further assistance.

Remember, these are just the most common reasons. If none of these solutions work, there might be other factors at play, and expert help might be necessary"

Analysis.?

Analyzing the responses from GPT and Gemini to the issue with linked iPhones within my family plan, we can observe the strengths in each approach to determine a winner based on thoroughness, clarity, and user-friendliness. After all, this is how we would evaluate a human customer service agent.

GPT Response:

• Thoroughness:?GPT's response is comprehensive, covering a wide range of potential causes and solutions, from shared Apple IDs to iCloud Sharing Settings and Handoff features. It provides a step-by-step guide for each solution, ensuring that users can follow along easily.
• Clarity:?The explanation is clear and well-structured, making it easy for users to identify their specific issue and corresponding solution. It uses straightforward language and avoids technical jargon, making it accessible to a general audience.
• User-Friendliness:?By offering a step-by-step resolution process, GPT ensures that even users with minimal technical knowledge can address the issue. The additional tips provide further guidance on maintaining privacy and device integrity.

Gemini Response:

• Thoroughness:?Gemini also offers a detailed explanation, focusing on similar issues such as the use of a shared Apple ID, Family Sharing complications, and Continuity features. It slightly differs by mentioning carrier-specific features, which adds another layer of potential resolution.
• Clarity:?The response is direct and to the point, with a friendly tone that might resonate well with frustrated users. However, it suggests using the same email address with different passwords for Apple IDs, which is not possible, indicating a misunderstanding of how Apple IDs work.
• User-Friendliness:?Like GPT, Gemini provides a structured approach to solving the issue, with clear instructions for each step. It emphasizes the need for restarting the iPhones after making changes, which is a useful tip for ensuring the settings take effect.

Comparison and Winner:

Both GPT and Gemini offer valuable insights into resolving the linked iPhone issue, with each presenting clear, structured advice. GPT's response stands out for its accuracy, especially in the correct handling of Apple IDs and the comprehensive overview of potential settings adjustments. It provides actionable steps without any inaccuracies regarding Apple's services and account management, making it a more reliable source of information for users.

Gemini's mention of a carrier-specific feature adds a unique perspective, acknowledging external factors that might contribute to the issue. However, the slight inaccuracy regarding Apple ID management detracts from its overall reliability.

Winner: GPT's Respons:

I would say that GPT's response is the winner due to its thoroughness, clarity, and accuracy of the information provided. I find that this is a common reason GPT wins in this fight over a wide array of issues. I could give you over 100 other examples. It covers all bases without introducing any confusion about how Apple's ecosystem functions, making it an excellent resource for consumers facing similar issues. My philosophy of treating AI as a collaborative partner makes this a more powerful scenario, demonstrating how detailed and well-considered prompts can lead to effective and practical solutions for everyday technological challenges.

Which do you feel was more effective? Either way, it's clear that there was another set of losers in this dynamic, Google and Apple. I do not bother to utilize either of these tools for service. I no longer Google information. I just talk to my friend, ChatGPT.

ABOUT Todd "Mitch" Mitchem

Todd 'Mitch' Mitchem, loves his educational focus on human psychology. With his innovative approach at HIVE Interactive, he stands at the intersection of technology and human engagement. As a thought leader in integrating AI to augment human capabilities, Todd has spearheaded numerous programs aimed at enhancing leadership, teamwork, and communication through experiential learning. His keynotes, renowned for their depth, humor, and practical insights, aim to prepare audiences for a future where technology enhances human potential, emphasizing critical thinking, creativity, and adaptability.