Geeker.co: the “Uber” of Live Computer Support
Geeker.co: the “uber” of Live Computer Support
Guy From New York Outsmarts World, Invents Own Successful Tech Support Company
Stop Calling Friends and Relatives: When You Need Computer Solutions Now, Geeker Solves Your Problems Now
What if you could call a computer geek the same way you could call an Uber?
What if you fielded a fleet of ready-to-go geeks who could solve any IT problem?
What if you employed dozens of computer geeks all over the U.S.—English-speaking Americans you could directly connect to—who really know their stuff when it comes to Microsoft Excel?
What if those among those geeks were also career professionals who could tell you anything you could possibly need to know about Google Sheets? Microsoft Outlook? QuickBooks Online?
Well, then you’d be familiar with Geeker.co
Geeker.co is described as “ride-sharing for tech support”—only here, you’re not calling a car, you’re calling a computer geek.
The idea is simple: using today’s technology, Geeker has a whole bunch of people who really know Excel (and a bunch of other things)—I’m talking extremely well—standing by, ready to take your call and answer your question.
Forget about calling the Microsoft 800 number, says Jacob Eisenbach, Geeker’s trailblazing founder who’s still in real estate. (More on that soon.) “In today’s world,” he declares, “people don’t even do that anymore.”
So what do they do?
In Eisenbach’s personal experience, they start calling relatives and friends—like he repeatedly found himself doing in over 20 years in the real-estate business.
“When you have a IT Problems, a problem with Excel or Outlook and you need it at the last minute, you Google or YouTube it” to find a text or video tutorial, he testifies, “and you don’t understand it!”
“You’re running out of time,” he goes on, describing the all-too-typical scenario,
“The next thing you do is, you call your brother-in-law the accountant—but he’s busy. The IT guy is busy. And then you get your cousin the Excel guy, but he says, ‘Send me the file… and I’ll send it back to you tomorrow.’ It takes forever! Here you have someone who will do it for you on the spot.”
Sounds familiar?
And so, to make a long story short, Geeker.co started when a Real-estate guy named Jacob Eisenbach was trying to put together a graph on Microsoft Excel for business. “I was running around like a headless chicken,” he sorrowfully recalls.
According to Eisenbach, when your mother can’t get her computer to work, she calls you. Now, he declares, you can respectfully say this: “Mommy, call Geeker! They’ll help you write away!”
He thought, “Why don’t they have a live service that you pay for by the minute the same way you pay for an Uber by the distance? There are enough professionals out there who know anything about IT or Excel!”
“It can’t be that no one thought of this,” he continued. But, as it turned out, no one had.
Geeker.co now boasts people all across the United States, coast to coast, who are ready, willing and able to share their expertise with you on solving your computer problem—all while making a few bucks on the side the same way Uber drivers make a few bucks driving on the side.
Geeker basically makes a connection between you and an expert in the subject you need.
You go to the website from your desktop computer and go through the very basic prompts to connect to the professional you need for the problem you have.
Say your computer is making issues. Or you’re struggling with QuickBooks Online. Or your Google Sheets isn’t cooperating. Your Outlook is crashing or not synching. You’re getting nervous. You’re running out of time. You’ve got a small business to run. You don’t have a tech guy.
Well, guess what? Geeker is your tech guy.
And the best thing is, you pay in six-minute increments. (Plus, the first six minutes for first-time customers are free!)
You don’t pay like $150 for an hour, and then not even get the solutions you need.
Here, with Geeker, you stay on the phone for as long as you need until the problem is solved.
Geeker essentially works like Uber, elucidates Meyer Spitzer, Geeker’s Director of Operations. “You select the category you need.
All available technicians get an alert. They take the job if they are available, and then your phone rings: ‘Thanks for contacting Geeker! How can I help you?’ ”
The Geeker guy connects to your computer so he can see what you see. Geeker uses safe, trusted screen-sharing software—you can either let the Geeker guy just see your screen (“view only”), or, if you feel comfortable enough, also control your computer (“remote access”). With you on the phone with him, he’ll walk you through the problem, ask you all the right questions, show you how to solve the problem and give you a working solution.
Best of all, he doesn’t get off the phone until the problem is solved. You don’t pay until you’re satisfied. “100% free until we solve your issue!” goes Geeker’s homepage slogan.
Clever, isn’t it? Welcome to the world of Geeker. Today’s world.
So, who’s Geeker for?
“Geeker is for mainly for small businesses,” notes Mr. Spitzer. “We’re targeting companies with a small staff and just a few computers who don’t have a tech guy or trainer on staff like big companies and need live support immediately.”
Geeker wants business people who either run their own businesses, or want to start one in the community—to know all about Geeker. They want Geeker to be their go-to guys for all computer problems.
Geeker is also for people using computers at home when the inevitable happens: the printer doesn’t print. Or Microsoft Excel or Word is not doing what you want it to do.
So, what do you do? You call an Uber—I mean, you call Geeker.
Geeker is now taking things to the next level.
The company has grown explosively in the last few months since launch. (We’re not going to tell you how many employees—including “drivers”—it has, but rest assured it’s a lot.)
Geeker now not only wants you to know about them—because when you have an Excel problem or general computer problem, they want you to call them—but also because they want you to work for and with them.
Do you know IT or Microsoft Excel (or any other computer subject) extremely well? Are you ready, willing and able to share your experience, authority and expertise with random people who themselves are ready, willing and able to pay you for experience, authority and expertise? All you need is a computer and an Internet connection (and a brief new-employee screening to test your knowledge.)
The question now is not, “Why would you sign up with Geeker?” The question now is, “Why would you not sign up with Geeker?”
You make money. The customer is happy. Everyone wins. So why not?
Go to Geeker.co right now to get your computer problem solved—or to sign up and become our newest professional Geek! Plus, refer a friend and get a discount.