Gamehangers Newsletter

Gamehangers Newsletter

Stay Ahead of the Game!

With the Latest Contact Center News and Resources

AI Startup Hits $500M Valuation to Rival Contact Centers


A group of seasoned Silicon Valley executives raised $50 million for a new startup that provides artificial intelligence-enhanced contact center services, joining a crowded field of companies looking to upend traditional outsourcing.

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Seven Strategies To Hit Your Outbound Sales Dialing Targets With A Hybrid Dialer Solution


Each and every effective strategy for outbound sales is built upon one thing: the ability to make effective dials. Obviously, the more prospects you reach, the better chance you have of converting leads into sales. However, managing call volume while ensuring quality of interactions may be a bit of a challenge.


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NOBELBIZ WEBINARS – ON-DEMAND

The Secrets to Unmatched Call Center Performance and Scalable Success

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Watch On-Demand!

Discover actionable insights and proven strategies to transform your call center operations in our upcoming webinar, hosted by Mike McGuire from NobelBiz and featuring special guest Elizabeth Carney, Director of Client Services at Anomaly Squared.?

How to Compare CCaaS Platforms in 2024: The Complete Guide


Figuring out how to compare CCaaS platforms can be complex, particularly now that the solutions offered by contact center as a service vendors evolve. Business leaders don’t just need to ensure they’re choosing a platform that supports the right channels and routing capabilities.

They need to think about how they can future-proof their customer experience (CX) strategies with scalable, intuitive platforms that can rapidly adapt to suit their needs. Today’s companies have many factors to consider, from how they’ll implement generative AI into the contact center, to how much they’ll rely on automation to improve business efficiency.


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Boosted Patient Satisfaction with Seamless, Scalable Communication Solutions


You’ll learn about:

  • Boosting Patient Satisfaction:?How CTM improved interactions and increased patient satisfaction by 10% with NobelBiz Omni+ and Voice Carrier.
  • Resolving Communication Issues:?How reliable VoIP connectivity eliminated disruptions and ensured HIPAA and TCPA compliance.
  • Scalable, Cost-Efficient Solutions:?Best practices for implementing communication systems that scale, optimize performance, and stay compliant.

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