Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
Latest Contact Center News and Resources
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The?Microsoft Dynamics 365 Contact Center?could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service (CCaaS) solution integrates with diverse CRM systems, leveraging the power of?Azure?and?generative AI?to deliver customer service capabilities.?
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Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.
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NOBELBIZ WEBINARS – ON DEMAND
Avoiding Common Technology Mistakes in Contact Centers
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Unlock the secrets to avoiding technology pitfalls, optimizing contact center operations, and harnessing the power of AI and cloud solutions for superior decision-making and customer experience in our exclusive webinar.
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领英推荐
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With the advancements in technology, particularly generative AI (GenAI), the space is buzzing with vendors releasing fresh solutions and enhancements every other day – all aimed at improving the overall customer experience.
However, despite the excitement around the potential of these new tools, the sector continues to see its fair share of bad customer service stories.
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You’ll learn about:
? The evolution of call centers as critical hubs for lead generation
? How automation and compliance reshape call center operations
? Best practices for integrating automated systems and maintaining regulatory compliance
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Meet us where business happens!
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