Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
With the Latest Contact Center News and Resources
Necessity is the mother of invention. In 2003, Marton Anka, the founder of LogMeIn, now?GoTo , spent three hours a day in Budapest crossing a bridge between Buda and Pest, the two halves of Hungary’s capital.
He hated the “downtime,” so he invented remote access to a server so he could log in from anywhere—hence, the name of the company, LogMeIn.
Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. One of the most impactful advancements in recent years is call blending. But what exactly is call blending, and why is it becoming an essential tool in call centers?
NOBELBIZ WORKSHOPS – WATCH ON DEMAND
Join us for an insightful presentation on optimizing your contact center’s outbound call volumes with Hybrid Dialing. Compliance and efficiency are crucial for contact centers. This session will equip you with the knowledge and strategies to implement effective Hybrid Dialing solutions and stay ahead of the curve.
领英推荐
The major wireless carriers (AT&T, Verizon, Sprint, and T-Mobile) were fined nearly $200 million dollars?for “illegally sharing access to customers’ location data” on April 29, 2024. These fines are the conclusion to an investigation and regulatory actions dating back to 2018.
These fines also highlight one of the most public wins of the FCC’s Privacy and Data Protection Task Force which was established in 2023.???
Measuring your contact center performance should be the cornerstone of any inbound campaign.
Making use of these KPIs will:
1. Build a solid brand with your existing clients
2. Get new clients interested in your business
3. Increase the satisfaction of both your clients and your agents.
Meet us where business happens!
We are overjoyed to see our mission appreciated by our customers on G2!
Contact Center and Auto Dialer.