Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
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The Connecticut law is the latest in a string of statewide telemarketing laws that aim to expand the precedent set by the?Telephone Customer Protection Act of 1991 (TCPA) , which sought to restrict the use of automatic dialing systems and other predatory telemarketing tactics.?New Jersey ,?Maryland ,?Florida ?
and?New York ?are just a few of the states that have passed similar legislation recently.
While these laws help protect consumers from spam and robocallers, they also present serious challenges because they make it more difficult for legitimate marketers to contact customers and prospects.
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Maintaining uninterrupted channels for outbound calling is vital for any business that is aiming to grow, especially call centers. Call center blockage is one of the critical issues in customer service. It occurs when a business’s communication channels are overwhelmed and unable to handle incoming contacts and calls. This challenge, often arises during peak periods or due to technological shortcomings.
Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency.
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Exploring the Dynamic Intersection of Contact Centers &
Political Fundraising
Thursday, January 25, 2024 | 9 am PST | 12 pm EST | Duration: 60 mins
Customer experiences (CX) are changing faster than ever, with conversational CX evolving how consumers engage with brands.
Conversational CX enables natural, real-time communication with customers. It delivers heightened customer support and outreach by utilizing various technologies implemented across channels.
For decades, many contact centers have been using servers to keep their software systems. Today, however, we are talking about adaptable technology in an ever-changing digital environment.
In our new ebook, we go through the benefits and drawbacks of each technology, the types of Cloud solutions, and all you need to know about the obstacles of cloud migration.
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Talk about a game-changer! These insights from the contact center pros in ???????????????????????? are pure gold, Steven Michael Bederman!