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The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees?

The evolution of artificial intelligence, automation, and data analytics is having a significant impact on virtually every company and every employee. However, contact center agents are experiencing the effects of digital transformation more than most.

Chatbots, virtual assistants, generative AI, and machine learning algorithms are reshaping the role of the contact center employee.

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Top 5 Best Nextiva Alternatives To Help You Make More Calls?

A strong and reliable communication platform is key to keeping any business running smoothly and effectively. Among the leading VoIP solution providers for quite some time now is Nextiva, offering businesses an all-in-one communication system. Though strong, Nextiva does not claim perfection in every feature it has for any business.?

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NOBELBIZ WEBINARS – UPCOMING

The Secrets to Unmatched Call Center Performance and Scalable Success

Save Your Spot!

Discover actionable insights and proven strategies to transform your call center operations in our upcoming webinar, hosted by Mike McGuire from NobelBiz and featuring special guest Elizabeth Carney, Director of Client Services at Anomaly Squared.?

5 Best Survey Tools and Why You Need Them

Survey tools are online software used to gather answers from a particular target group on a certain topic. Nowadays, there are so many different types of surveys and feature-rich tools simplifying the whole process.

But which survey tool should you use? Let’s elaborate — we’ll go over the five best survey tools for businesses, covering the benefits of these tools and the key features you should aim to have.?

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Boosted Patient Satisfaction with Seamless, Scalable Communication Solutions

You’ll learn about:

·??? Boosting Patient Satisfaction:?How CTM improved interactions and increased patient satisfaction by 10% with NobelBiz Omni+ and Voice Carrier.

·??? Resolving Communication Issues:?How reliable VoIP connectivity eliminated disruptions and ensured HIPAA and TCPA compliance.

·??? Scalable, Cost-Efficient Solutions:?Best practices for implementing communication systems that scale, optimize performance, and stay compliant.

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