Gamechangers

Gamechangers

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AI on Hold? Senate Passes Bill to Protect Call Center Jobs

As the conversation around girding state workers from the impacts of generative AI heats up, one advancing bill could establish new rules for state and local government call centers.

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What is a BPO Call Center and What Does it Do?

A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing. By outsourcing these functions to a BPO provider, businesses can concentrate on their core activities while leveraging the BPO’s expertise and efficiency.?

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NOBELBIZ WORKSHOPS – UPCOMING

Contact Center Security in 2024

Protecting Customer Information Through Key Strategies for Data Security

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Join us for an in-depth exploration of the latest strategies and best practices to protect sensitive information and ensure compliance with regulatory standards. Hosted by an industry expert Michael McGuire, from NobelBiz, and special guest Greg Robertson, Director of IT?at Anomaly Squared.

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Save Your Spot

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12 of the Top 20 Customer Service BPOs Are Modifying Their Agents’ Accents

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60 percent of leading customer service BPOs have deployed real-time accent translation technology.

Working with Sanas, each BPO is leveraging the technology to turn English spoken with a heavy accent into non-accented American English.

Last year, ABC7 cited critics of the tech who suggested?it’s “playing into racism”. However, the software is irrefutably having a positive, measurable impact on agent experiences and well-being.

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Increasing Performance in Lead Generation Campaigns

In this guide, we will explore the transformative role of call centers in lead generation and the profound impact of advanced automation and regulatory compliance.

You’ll learn about:

·??? The evolution of call centers as critical hubs for lead generation

·??? How automation and compliance reshape call center operations

·??? Best practices for integrating automated systems and maintaining regulatory compliance?

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