Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
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With the Latest Contact Center News and Resources
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While the rest of the world is still debating what artificial intelligence?might mean?for jobs, citizens in the Philippines are already living in the new reality.?
The same relentless drive to cut labor costs that saw back-office roles shipped to the archipelago in the first place is now starting to turn over some of their duties to bots.
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Productivity in a call center refers to the extent of how well your call center is in meeting the customer's needs effectively. It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function.?
NOBELBIZ WEBINARS – ON-DEMAND
The Future of Lead Generation?
领英推荐
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Discover the future of lead generation and contact center solutions in our upcoming webinar. Join us to navigate the evolving landscape of 1:1 consent, rising lead costs, and the technological advancements shaping the industry.?
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Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing call centers is not just about upgrading technology. It’s also about transforming the entire service experience to meet the growing demands of the public, reduce operational costs and deliver faster, more reliable support.?
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You’ll learn about:
? The evolution of call centers as critical hubs for lead generation
? How automation and compliance reshape call center operations
? Best practices for integrating automated systems and maintaining regulatory compliance
Meet us where business happens!