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Transforming contact centers with AI: 4 essential use cases

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The CX in Banking report found that banks and credit unions with integrated AI capabilities are more than twice as likely than organizations that aren’t effectively leveraging AI to believe their contact centers are having a positive impact on CX- 80% compared with 28%.

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Additionally, 63% of respondents that deployed AI in their contact centers reported they can consistently link CX metrics to return on investment, compared with 21% of respondents that lag in AI adoption.

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What is Call Center Compliance?


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Call centers play a crucial role in customer service and sales operations. However, in the middle?the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations.

Failure to do so can lead to severe consequences, including serious fines, legal actions, and reputational damage.

In this comprehensive article, we delve into the details of?call center compliance, exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence.

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NOBELBIZ WEBINARS – LIVE ROUNDTABLE

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Harness the Power of AI in Contact Centers

Moderated by Carl Stuerke, Contact Center Software Consultant at NobelBiz, the event will feature insights from industry experts Michael McGuire from NobelBiz and special guest Marc Bernstein, Founder and CEO of?Balto.

Gain exclusive access to strategies for success and invaluable tips to stay ahead in the evolving contact center landscape.

Lead the Change – Register now!

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?? Thursday, April 18, 2024 ? 9 am PST | 12 pm EST ? Duration: 60 mins

NobelBiz OMNI+ Wins 2024 CUSTOMER Magazine Product of the Year Award


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It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape.

NobelBiz OMNI+ is at the forefront of CCaaS solutions, offering a comprehensive suite of features, functionalities, and integrations tailored for diverse contact center needs.

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E-Book: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges

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For decades, many contact centers have been using servers to keep their software systems and have never had any issues with them. Today, however, we are talking about adaptable technology in an ever-changing digital environment.

The contact center must also consider various parameters, which have varying cost/benefit/service level ratios. As a result, they might have a significant influence on the feasibility of your future projects.

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