Gamechangers

Stay Ahead of the Game!

With the Latest Contact Center News and Resources

If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.

The Reasons Why Large Enterprises Haven’t Switched to CCaaS… Yet

According to Gartner – as of 2023 – at least 70 percent of contact center agents work from legacy infrastructure.

That reflects the hesitancy that many contact centers – particularly those within large enterprises – have in migrating to the cloud.

CX Today’s Charlie Mitchell?is joined by?Jon Arnold, Principal of J Arnold & Associates, and?Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.

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What Is Conversational Analytics And How Does It Help Your Call Center?

Contact centers have always been at the forefront of adopting technologies that can enhance the interaction between agents and customers. One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers?

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NOBELBIZ WORKSHOPS – COMING SOON

Boost Outbound Call Volumes With Hybrid Dialing: Staying Compliant and Efficient

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Join us for an insightful presentation on optimizing your contact center’s outbound call volumes with Hybrid Dialing. Compliance and efficiency are crucial for contact centers. This session will equip you with the knowledge and strategies to implement effective Hybrid Dialing solutions and stay ahead of the curve.

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Call Centers Embrace AI for Faster Service, Lower Costs

The automation trend in call centers is moving toward AI solutions that could continue. According to TechSci Research, the worldwide contact center AI industry might reach $3 billion by 2028, up from $2.4 billion in 2022.?

A recent poll indicates that 50% of contact centers plan to integrate AI within a year as these companies want to decrease expenses and streamline operations.

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How to customize the Caller ID of your telephone numbers?

This Guide aims at educating the public about the challenges of how to show the desired caller ID on a receiving device and how to overcome these difficulties You will learn:

·??? How the Caller ID technology works

·??? What it does and does not do

·??? Examples of when it is used

·??? Costs

·??? How NobeBiz delivers this solution

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