Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
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With the Latest Contact Center News and Resources
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New data from Synergy Research Group shows Artificial Intelligence (AI) is rapidly transforming the Contact Center as a Service (CCaaS) market, with new technologies like Generative AI leading the charge. As AI's role in customer service continues to grow, it raises important questions: How much of the CCaaS market is truly AI-powered? Will contact center agents be replaced by AI???
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The current, often hectic environment in call centers is due to them trying to handle a large number of customer interactions while maintaining high service quality. One highly effective method to simplify this process is Intelligent Call Routing (ICR). This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department.
NOBELBIZ WEBINARS – ON-DEMAND
The Future of Lead Generation
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Discover the future of lead generation and contact center solutions in our upcoming webinar. Join us to navigate the evolving landscape of 1:1 consent, rising lead costs, and the technological advancements shaping the industry.?
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领英推荐
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Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing call centers is not just about upgrading technology. It’s also about transforming the entire service experience to meet the growing demands of the public, reduce operational costs and deliver faster, more reliable support.?
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You’ll learn about:
? The evolution of call centers as critical hubs for lead generation
? How automation and compliance reshape call center operations
? Best practices for integrating automated systems and maintaining regulatory compliance
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Meet us where business happens!
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