Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
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On Monday, January 29th, U.S. Representative Frank Pallone (D-NJ) introduced the “Do Not Disturb Act,” a bill that would strengthen the FTC’s and FCC’s robocall enforcement regime.
Most notably, the bill would replace the TCPA’s definition of an “automatic telephone dialing system” (ATDS) with a new term, “robocall,” defined to include calls made and text messages sent using equipment that makes calls or sends text messages without substantial human intervention?to stored telephone numbers?or telephone numbers generated by a random or sequential number generator, or using an artificial or prerecorded voice or an artificially generated message.
SMS (Short Message Service) has become a pivotal channel in the contact center industry. This article, inspired by insights from?Holly Depies, contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.
In this article you’ll learn about core strategies, compliance must-knows, and ground-breaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.
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AI and Leadership Intelligence: How to maintain a human-centric approach?
Friday, February 16, 2024
9.30 am CST | 10.30 am EST
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The pivotal role of contact centers in shaping customer loyalty and retention, highlighting their transformative potential in the business landscape.
·??? Critical influence.?Contact centers significantly impact customer retention, shaping loyalty and satisfaction.
·??? Economic efficiency.?Retaining customers is cost-effective, emphasizing the strategic role of contact centers.
It’s challenging to de-escalate a bad conversation with an angry client, especially as a customer service rep.
This guide will teach you how to:
1. Maintain a commanding composure
2. Try to present the situation from your point of view
3. Remember you are talking to a customer
Get actionable bite-size information about how to deal with tense calls and de-escalate like a pro!
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Founder & CEO Smart IT Tech. ?YouTube Analytics?? Digital Marketing ? & Graphics Design ??: SEO??; ?Web Design; ?Web Development??; Motion Design; ????UI ~ UX Design. ?? ??Video Editing.?? Google Ads & IT SUPPORT??
9 个月Thanks for sharing??
YT GROWTH STRATEGIST: I help coaches| Fitness trainers| Creators & founders achieve their goals through YouTube. Specifically-- I help small YT channels overcome growth challenges and unlock their full potential.
9 个月"Wow! This sounds like a treasure trove of insights into the contact center world! Count me in, eager to dive deep into the wisdom shared by industry leaders! ?? Hi, Steven I've been following your captivating journey as A Mentor "in the world. And Passionate about of" Business.is truly inspiring for me. I would like an opportunity as an intern with you, ?please accept my Connection request.
Exciting stuff! Always good to stay updated with industry insights. I'll definitely check it out, Steven Michael Bederman!