Gamechangers
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
With the Latest Contact Center News and Resources?
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Generative AI takes the concern over data to a whole new level. Now the focus is not just customer data for CX systems — it’s all data that could be relevant to whatever use case you’re trying to serve with Gen AI. And if enterprises found it challenging to unify and integrate their customer data in the pre-Gen AI days, they’re finding the Gen AI-era data challenge even more vexing.
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Debt collection call centers play a crucial role in the financial ecosystem, helping creditors recover unpaid debts while providing structured solutions for debtors. These call centers operate through specialized processes and technologies, ensuring compliance with regulations while aiming to maximize debt recovery rates.
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NOBELBIZ WORKSHOPS – UPCOMING
Contact Center Security in 2024
Protecting Customer Information Through Key Strategies for Data Security
?Join us for an insightful presentation on optimizing your contact center’s outbound call volumes with Hybrid Dialing. Compliance and efficiency are crucial for contact centers. This session will equip you with the knowledge and strategies to implement effective Hybrid Dialing solutions and stay ahead of the curve.
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领英推荐
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60 percent of leading customer service BPOs have deployed real-time accent translation technology.
Working with Sanas, each BPO is leveraging the technology to turn English spoken with a heavy accent into non-accented American English.
Last year, ABC7 cited critics of the tech who suggested?it’s “playing into racism” . However, the software is irrefutably having a positive, measurable impact on agent experiences and well-being.
Indeed, figures shared with CX
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In this guide, we will explore the transformative role of call centers in lead generation and the profound impact of advanced automation and regulatory compliance.
You’ll learn about:
·??? The evolution of call centers as critical hubs for lead generation
·??? How automation and compliance reshape call center operations
·??? Best practices for integrating automated systems and maintaining regulatory compliance
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